Asolo
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10 September 2026

ottime scarpe , difficili da trovare nei negozi , sconsiglio l'acquisto dal sito , in caso di reso la procedura è a dir poco bizzantina ,rimborso emesso dopo un mese e 10 giorni a seguito di un mio sollecito

3 September 2026

Shopping was fine - $16.99 shipping charge. Not unusual. Returning was awful - $85 FEDEX to return to Italy. They have no USA inventory management. The boots were $185. Unless you have previously purchased the style and size, and absolutely know they will fit, do not buy via this channel.

30 August 2026

I ordered a pair of women's size 8 and they were very large...a men's size 8, apparently. I attempted to exchange them on the website, but it said I couldn't return or exchange because I hadn't created an acct. That's unfair and a huge problem.

19 August 2026

Ordered from the women’s selection. No where on the site or original invoice did it say other wise. Received a men’s shoe which does not fit of course. Then to send it back it costs minimum 90 dollars. This is more than 1/2 the cost of the shoe. I will not buy from this company ever again. They lost a good customer. My family has purchased many shoes from Asolo. Perfect name for the company!

21 July 2026

I bought a pair of MEGATON GVs. They arrived with a defect in the right shoe, which Asolo replaced immediately, acknowledging the fault. The second pair arrived with the same defect again (less visible, but present). They refused to replace them, claiming it was due to "manual handling during production." I am very disappointed with their quality policy, and unfortunately, this was my last pair of Asolo shoes.

21 July 2026

You should not be trying to sell anything directly to the US. I recently found out that your products are available here through REI. You should just direct US customers to the REI web site. Or tell customers in bold letters that returning a pair of shoes will cost 140 Euros. This would not make sense to anyone in the US to purchase from you. Additionally, your terms and conditions stated that return costs from the US are 68 dollars, but apparently these terms and conditions have to be updated and were not even correct. I had to pay twice that amount.

4 July 2026

Asolo is my go-too boot brand. Unfortunately and sadly, the online shopping experience is very poor. The current policy and method for returning is extremely outdated and cumbersome. There should be a 30 day free return policy, where the return label will come with the package. The customer should not pay for the return. The customer should not have to print anything in order to return a package. It is archaic to require, as nobody owns a printer nowadays, and everybody else have digitalized it. Adidas, Nike, etc., are all offering a hassle-free and no-stress 30 days free return policy. Asolo needs to modernize their online shopping experience. Until then, I will never buy directly again.

20 May 2026

I spent around $250 sending a pair of boots to be resoled, after waiting 4 month, customs, I got someone else's boots back. Now I haven't heard anything for several days. Not happy at all with this experience.

28 January 2026

Ich musste leider einen Stiefel zurückschicken, da er zu groß war. Auf der Homepage wirbt Asolo mit 30 Tage Rückgaberecht, verschweigt aber, dass dies auf eigene Kosten erfolgen muss. Von Deutschland aus nach Italien sind das €18,00 und diesen Vorgang nenne ich unlauter!

17 November 2025

Bin j attends toujours ma livraison..🙁

31 October 2025

I purchased a pair of shoes from Asolo.com. When I placed my order, a waterproofing spray was included as a free gift in the package. Following a size exchange, I returned the entire package as requested (labels, shoes, and spray). To my surprise, the new package was sent back to me without the spray. Customer service informed me that in the case of a return, no additional spray is provided, even for a simple size exchange. I find this unfair and poorly explained: not only do we have to pay €30 for the exchange, but we also lose the originally offered gift. Had I been informed, I would not have returned the spray. It is a shame, because the quality of Asolo shoes is excellent, but this experience leaves a negative impression of the customer service and after-sales support.

27 July 2025

The size charts used are completely inaccurate to the correct US sizing. I'm a 9.5 women's & these don't even come close to fitting. After doing my own extensive research including brands I own that are 9.5 & fit, I concluded based on the cm measure Asolo uses that I'm more like a 8. I don't know why a company would get it so wrong. Then to try & charge me well over $100 for echanging is outrageous. I'll never trust Asolo again.

18 June 2025

My personal experience was not good, and it could have been avoided. While love my boots, and I am more than happy with the finished product - with all of the fees involved: Asolo's resoling costs, the import/customs fees, and shipping...I ended up paying more than what i would have paid to simply buy a new pair in the US. So - that should have been much, much more clearly stated on Asolo's website. Better - Asolo should do what most manufacturers do in this case: Include the shipping fee to send from wherever the customer is located to the factory in the cost of the resoling fee, and send a printable label for the customer to print off and afix to the box for shipping. That way, there is no guess work on what the real cost of the service is. As I said - happy to have my boots back, and they are in good shape. Not happy at all at the ultimate cost of the service - if I had known it would be this expensive to ship them to Italy and have it done, I would have just thrown them away and started with a brand new pair. Will not recommend Asolo to friends and family...

Seller's reply

Dear customer, thank you for accessing at our resoling service and for taking the time to review our service. All the included and excluded costs on the resoling are specified before requesting the service, in any case, for improving our service we will take into consideration all your comments for the future implementation. With kind regards, Asolo Team.

5 June 2025

Terrible shopping experience. This company was very responsive when they wanted my money during the buying process, but after is a different story. I needed to exchange these when they arrived due to being too small, and got no responses from my various emails.

25 May 2025

Sadly, I have to say my shopping experience was not good. I love Asolo boots and shoes, and would wear nothing else, given the opportunity. However, I find your emails etc unclear and difficult to navigate. (I had to contact customer services just to access my account). On the other hand, your customer service was very clear, helpful and quick to respond. The delivery with FedEx was a joke. Twice they said they were delivering, and twice they didn't show. My shoes were taken to the wrong address. I was panicking as you only have a 14 day return policy. Also to have to pay for delivery AND returns I think is too much. After placing my order, I became ill and house bound. How am I supposed to print off a return label without a printer? How would I even do it IF I had a printer? It's all far to complicated and stressful. I will never buy through you again simply for that reason. I will try to arrange a return but I think I may just have wasted a lot of money. Sad for me , and sad for you as a loose a devoted customer.

Seller's reply

Dear customer, thank you for taking the time to review our service. At Asolo, as per our Sales Terms and Conditions we do not offer free shipping and free returns and they are at customer expensive. As you said, our customer service is helping you organizing the FedEx labels and pick-up of the box, if you need extra assistance from us, please, do not hesitate to contact. With kind regards, Asolo Team.

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