Brooks England
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31 July 2026

Very disappointed that l was purchasing a premium product from what l thought was an English site. The order processed no problem, and then prior to delivery the courier contacts me to advise of import costs that came to over £50. Had this been made obvious on the Brooks site, l wouldn't have proceeded with the order. I have given 2 stars as the order was processed and dispatched quickly. The item was a gift and the person is delighted with it, but the excessive import charge to bring what's marketed as a British product from Italy without making this clear or advising an indication of cost at the time of order will ensure l never purchase from Brooks again. You need to be way more transparent about these additional costs.

13 July 2026

Die Lieferung war schnell und o.k.. Leider hatte ich bei der Bestellung eine falsche Angabe eingegeben und einen Artikell zweimsl bekommen. Ich konnte im Vorfeld nichts mehr ändern, es gibt keinen Ansprechpartner. Den Artikel zurückschicken funktioniert nicht, da die Daten nicht angenommen werden uns sich der Prozess im Kreis dreht. Wiederum kein Ansprechpartner in verfügbar. Nun ist die Frist abgelaufen. Unbefriedigend und ein Grund diese Plattform nicht zu empfehlen. Service mangelhaft ( meine Meinung)

2 July 2026

Leider schlechte performance, falsches Produkt zugesandt, Sendung durch Paketdienstleister umständlich, Mails diesbezüglich widersprüchlich, Rücksendung ebenfalls umständlich und mit Verzögerung kommuniziert. Rücküberweisung dann immerhin zügig.

29 May 2026

Rubbish customer support and once you have the product then don’t even think about getting a refund if not suitable. Shocking service

1 May 2026

Konnte keine Erfahrung machen, weil der Logistikpartner nicht performt hat. Die Kommunikation mit denen ist gleich Null.

2 December 2025

Hi, The customer service linked to the warranty was good. Your customer service representative (Victor) has been diligent. However, your system glitched and my discount never got applied. I communicated with your customer service through the initial invoice and through your website and never got an answer. The information for the return did not specify the number of copies for the return codes that had to be brought to UPS, so additional charges were impuned. Also, I did not get a confirmation from you guys after more than a week that product has been received or is on route. I went through that trouble to be able to order another saddle to get the discount that was to be applied because my last saddle did not last 10 years. The only saving grace is that I love your product, but from a customer experience perspective, I am not impressed.

1 September 2025

Bestellt hatte ich den Abstandshalter in silber, geliefert wurde er in schwarz. Die mitgelieferte Schraube war zu kurz, so dass ich mir noch eine extra besorgen musste. Und der Preis ist ebenso wie die Versandkosten gelinde formuliert völlig überzogen.

8 August 2025

Your offered 15 % discount never worked, after 2 codes. Than you refused me and told you could use it next time. Your B190 showed up with loose screws and zero tension on the saddle adjustment knob. I expected better QC. Very disappointed

13 July 2025

The items shipped quickly, was packaged nicely and arrived in good condition. However without even taking it out of the box, I realized I purchased the wrong one. I tried to initiate an exchange/return on the website, which takes you directly to the EU site. The EU site doesn't recognize my US store order number (that shipped from Italy). I contacted customer service and haven't received a reply in 6 days.

16 June 2025

I reached out regarding an issue with the Hoxton basket and never got a reply.

8 June 2025

Richtigen Rucksack bestellt, falsches Produkt erhalten. Sehr ärgerlich. Die Erstattung dauert bis heute an, ca 7 tage. Sehr positiv: Extrem schnelle Lieferung

5 June 2025

First off, great saddle (flyer special) and prompt shipping. I have always respected the brand and have a Brooks saddle on every one of my bikes: Raleigh Record (Champion Special with Brooks leather bar tape) Motobecane Mirage (Champion Special) DiamondBack RidgeRunner ( B-67) Peugeot Alpine Express ( Flyer Special) I just purchased another Flyer Special for my Kona fat tire bike and decided to go to the website after having difficulty finding a Special in local stores ( I'm a sucker for copper rivets) So far, 5-stars for the product. But, the website was frustrating. I immediately got bamboozled into signing up for an email service and a promised 15% off my purchase. After receiving the coupon code I copied and pasted it and it didn't work. I entered the code manually and it didn't work. I messaged the website and received a robo-response for generic troubleshooting. I tried again the following day and thought it went through but it didn't. It was a very frustrating gimmick. Again. love the products. But, a gimmicky, faulty coupon site doesn't live up to the brand. ~ Matthew

15 May 2025

The shopping experience was not good. I tried to reach out the customer service department by email twice no answer! I cannot activate my guarantee and I need help asap

25 April 2025

The product is great although I was very disappointed that, according to the website, I had to pay the import tax for a product that was made in England then shipped to Italy only to be sent back to England where I live. It’s just ludicrous and there was no option to have the product shipped from Birmingham to my house. The website was not working properly, so I had to call the company for them to fix their website before I was able to place my order. Great product, but I don’t think it’s fair that people in England need to pay import tax for a product that was made in England. Shipping the product from Italy is also not good for the environment.

18 February 2025

I loved the look of backpack. The closure did not work. Getting a hold of someone to start return was difficult. The website return procedure said we did not purchase anything.

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