La Sportiva
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1 October 2026

You stopped and returned the shipping after the goods were sent. I did not get any of the products I had ordered, gotten an order confirmation on and paid for! 😤

30 September 2026

The package never arrived

30 September 2026

Still not received my purchase

30 September 2026

I did not receive my order, as it was called back by LaSportiva before it was delivered to me. When I asked customer support about this I was straight up lied to, as they claimed it was sent back because I was not available for delivery. I have both written and verbal confirmation as proof from the company responsible for the delivery on this, in addition to a doorbell camera. FedEx told me that there was no problem delivering my order, if LaSportiva released it from the call-back, but customer support did not even try to do so. I have still not received any apology, my money back or any form for compensation for all my trouble in this case. I am not impressed, and LaSportiva has severely damaged its reputation here.

29 September 2026

Very dissatisfied. Trying to return the product for a different size. No phone number or email. Completed request form - still noting one week later. I would no buy direct from La Sportiva again.

22 September 2026

Very disappointing. After less than a week of light use, the glue on my TX4 Evo started peeling away. I contacted La Sportiva with photos and have now waited over a week with no response. This has happened to me with La Sportiva before. I love the brand, but the quality and customer service have been extremely disappointing.

16 September 2026

The return charges were extortionate. Think ive had to pay about £30 for 1 pair of shoes. That was not clear at all when buying.

4 September 2026

My purchase was delayed by customs due to incorrect shipping information and failure to enclose an invoice. FedEx then lied about trying to deliver the package which then disappeared into their dreadful system. By this time I was already on the trip I ordered the boots for. Now I have to wait for the boots to be returned by FedEx to Sportiva, where they have the utter arrogance to state that they have to carry out quality control on an item which I never received in the first place. I will NEVER even consider purchasing from them again.

3 September 2026

I bought two pairs of Raptor 3 hiking shoes. When both pairs of shoes didn’t fit me and the other person, I looked into the returns policy and followed all stipulated instructions to do the swap. The first step of the return went fine, however a week and a half after I sent the package I got a email saying that I would be only be returned $184.95 and not $251.95 due to a $67 return fee and a $22.90 duties and taxes fee. I ended up emailing back as in my original request I requested a direct swap with the size that would best suit. I got a response that stated I couldn’t do a direct swap with the product for a different size. I then enquired about the return policy for Australian customers and the worker said that they had recently changed their shipping and returns policy to Australia. I was disappointed to hear this as this information was no where to be read when I was making the initial return. I sent screenshots from the La Sportiva website website where I accessed the return information and still it was disregarded. I asked if there could be any grace in this as the return costs weren’t clearly stated anywhere. When I asked to look at the updated policy for Australian purchasers for future reference, the worker said they couldn’t provide these details and that there was nothing at all they could do to help us and kept copying the same email as their messages prior. Two pairs of shoes were being returned and even the other pair didn’t get a full price refund. When asked about this, there was no response provided. I am very disappointed in this process as i still haven’t received my partial refund of the shoes despite it being over 10 working days, additionally was looking forward to having this brand as my go to for outdoor equipment but knowing that it will be this difficult for returns is making it less worth it.

27 August 2026

Placed an order. Order cancelled with no reason. Emailed customer service twice to ask 1. when the item would be back in stock. 2. why the order was cancelled without reason. Never received a response.

27 August 2026

i have received a pair of shoes with a manufacturing fault. I have contacted customer services a week ago through the online form and by email but had no response. I would like a resolution to my problem

20 August 2026

Very disappointed with both La Sportiva’s product and customer service. I bought the Prodigio 2 Women’s shoes directly from their online shop. After wearing them only five times, they caused significant pain in both feet, making them impossible for me to continue using. I have worn many different brands over the years and have never experienced this problem before. I opened a warranty claim, which took weeks to resolve with very little communication. I was eventually told I would receive a refund, only for La Sportiva to later apologise and say that information was incorrect and my claim had actually been rejected. Their explanation was that the problem was the shape of my foot rather than the shoe. As I bought the shoes online, I had no opportunity to properly try them beforehand. Despite explaining that I was willing to try another La Sportiva model, they didn't even offer an exchange. I’m now left with an expensive pair of barely worn shoes that I cannot use. Being promised a refund and then having it withdrawn was particularly disappointing. This was my first experience with La Sportiva, and unfortunately, based on both the product and the way my case was handled, it will probably be my last.

17 August 2026

The trainers came damaged. Not enough for me to want to incur further costs and delay by sending back but enough to put me off La Sportiva in future despite being a loyal customer of over 10 years. I have pictures of the damage if you'd like to see.

27 July 2026

The shoes were slightly too small and customer service to return them has been terrible. It’s so hard to get in contact with anyone, I had to send 3 contact forms (because there is no email or telephone number!), the return page didn’t even work at first and wouldn’t recognise my order number, then they arranged a return through DHL, requiring me to print the label, i don’t have a printer or access to one so found this incredibly frustrating, they refused to send me a QR code instead (cheap af?), and said DHL would print for me, which they would not when I tried this. Not to mention the customer service team took ages to respond. It would be really helpful if there was a better route for people to contact customer service with problems, you should send people a QR code instead of making them go to a print shop and print something (it’s 2026), and be more receptive and empathetic to your customers. I’ve had such a frustrating experience with La Sportiva I’m not buying with you again and I’m going to a competitor instead.

11 July 2026

Love the product but returned bigger size and still not had refund, contact via website form and heard nothing, last update on tracking 26th June, website contact us page goes to message says page doesn’t exist.

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