Asolo
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4 April 2021

pessima, la scarpa ordinata sembra di qualità, ma mi stava leggermente stretta. Ho fatto il reso, ma la misura più grande, anche in un altro colore non era disponibile. Mi è stato detto che dovevo ri fare un nuovo ordine per un altro modello ( e pagare nuovamente le spese di spedizione). Mi sembrava assurdo, anche perchè se il numero non è disponibile non è colpa mia. Ho detto di aspettare a fare il rimborso, e forse ad aprile c'è un modello che mi piace e avrei anche pagato la differenza. Ma niente, Carlo Zanin ha detto che era contro le politiche di reso. Io ce l'ho messa tutta per poter avere un paio di scarpe Asolo, nel raggio di 100 km non ci sono rivenditori e comunque è difficile che abbiano numeri grandi. Perciò sono costretto a fare acquisti on line. Ma se tutti hanno Salomon, Sportiva, Solewa, Scarpa, ci sarà un motivo. Forse dipende proprio dalla vostra politica. Saluti

Seller's reply

Gentile cliente, la ringraziamo per aver dedicato del tempo a recensire il nostro servizio e prodotto. Il Team Asolo è già in contatto con lei, ma ci teniamo a sottolineare nuovamente che le nostre condizioni vendita sono pubblicate sul nostro sito e vengono accettate al momento dell'ordine. A livello legale il contratto di vendita avviene per un modello specifico ad un prezzo specifico, motivo per il quale a livello legale non possiamo effettuare un reso che abbia come oggetto un cambio modello, ma è necessario effettuare un rimborso ed eventualmente un nuovo ordine da parte sua. La ringraziamo nuovamente per il suo tempo e rimaniamo a sua disposizione per qualsiasi domanda, Asolo Team.

28 January 2021

Bought three pairs of Asolo Fugitive GTX. Within three weeks of light use, the laces started to break apart on every pair. Contacted Asolo as they don't advertise them on their website. I asked for two replacement pairs of laces for each pair of shoes. They said it would be 25 Euro to Fedex them to Ireland. Next thing I get ONE pair of laces for each pair of shoes (not TWO pairs as requested!) and then get told it is 25 Euro PER pair or laces. Ridiculous! Faulty product and rip off "service". Paying 250 Euro and laces all break within a few weeks. Not acceptable. Avoid.

Seller's reply

Dear customer, thank you for taking the time to review our service even though in this case you haven't review our website service. We're sorry for your non-positive experience; we connected with our customer service who supported you on the laces purchase which from your email were considered extra sets of laces and not due to a laces issue. We will get in contact with you in order to understand additional details on this. Thank you again, Asolo Team.

31 December 2020

Coreos Xpres In ibiza stinks! Not a choise. Never With them again. Thanks. Anyway landscape gv IS a good product.

Seller's reply

Dear customer, thank you for taking the time to review our service and product and for your comments. We'll evaluate for the future another courier for shipping to Ibiza. Thank you again and we wish you all the best adventrues with the Landscape GV, Asolo Team.

18 December 2020

Je suis toujours dans l'attente d'une réponse pour savoir comment échanger un produit

Seller's reply

Dear customer, thank you for taking the time to review our service and we're sorry for your non-positive review. You wrote to us on Friday night whihc our offices were closed through the week end and today which is Monday our customer service answered and already gave you a return authorization number. We wish you all the best adventures, Asolo Team.

13 November 2020

I had to create a new account in order to check out as the site would throw an error every time I logged in with my original account

Seller's reply

Dear customer, thank you for taking the time to review our service and products; please, for the next time for any issue with you account, do not hesitate to contact our team and we'll be ready to help and support you. Thank you again and we wish you all the best adventures with your new Traverse GV, Asolo Team.

23 October 2020

Apparently I clicked on the wrong size, not realizing it was UK even though the link in the email was sent to me in the US. Subsequently, I ordered the wrong size and now have to pay a 50 euro return shipping fee in order to get the correct size. All a bit rather distressing, don't you think?

Seller's reply

Dear customer, thank you for taking the time to review our service and we apologize for your non-positive review. Our sales terms and conditions advise that we do not offer a free shipping and returs and these are all published on our website. Thank you again for your time and we'll for sure take your comment into consideration. We wish you all the best adventures, Asolo Team.

7 October 2020

I was sent the wrong size. And then charged 50 Euro to return the product to obtain the correct size. That's crazy.

Seller's reply

17 August 2020

Poor rating because of no support after purchase. Bought a pair of $350 hiking boots, via internet purchase, shipped from Italy. The left boot had some sort of manufacturing issue, as I could no longer wear it, due to something rubbing against the top of my left toe. At first I thought that the boot just needed breaking in, but after a week realized that this was not due to a break in period, this was something to do with the way the boot was manufactured. Pain was too much to be able to continue wearing the left boot, even with attempts to minimize pain by wearing multiple layers of socks, etc. Had filled out the warranty registration, as soon as boots arrived, and immediately realized that the registration was worthless, as there was no contact information associated with the 'Thank You for Registering" confirmation email. So I sent an email to the address that was supplied with my purchase order, which sounded very promising: "For any problems please do not hesitate to contact our customer service Emilio.Zanotto@asolo.com." Result? SILENCE! Nada! Nothing. P.S. I have not worn the boots in two weeks and I still feel pain in my toe...

20 June 2020

Sent a message saying my new boots leaked, not had a response

Seller's reply

Dear customer, thank you for your review and time. You actually bought the model Evvery (Woman) which it doesn't have a waterproof membrane (for our boots we use Gore-Tex lining) so this is the reason why the water enter in your boots. Please note, that all the technical information are added for each product page. With regards, Asolo Team.

9 June 2020

terrible customer service. no response.

17 April 2020

While I have worn Asolo fugitives for years and love them, purchasing from the company was a huge mistake. Due to Covid and not being home when the boots arrived, I was unable to exchange them. The size does not fit and now I am stuck with very expensive boots that I cannot wear or return for a size that would fit. Guess paying a retail prices is the best options so one can try on the boots and not have very constrained return polices applied at a time when flexibility is needed. Terrible customer service with no willingness to address a mere sizing issue that could easily be rectified. You have likely turned a long time buyer of Asolo boots and shoes (3rd pair of boots and 1 pair of shoes) into a non-customer.

Seller's reply

Dear customer, thank you for taking the time to review our service and product and we're sorry you had a non-positiv experience. What happended is this: every time you buy from our website you have 14 days to return your product, but in your case you waited more than 30 days to express your withdraw right and unfortunately as per our sales condition we cannot accept it. We hope to see you in the future, Asolo Team.

18 March 2020

I've been trying to get a hold of someone to take care of the issue I had with shipping, defects in the shoe, and trying to get a refund. No one has responded. I would 100% never recommend this company to anyone based on what I've experienced.

Seller's reply

Dear customer, thank you for your review. What happened during your experience was this: you bought through our website asolo.com, you used our boots and after using the product you wanted to send them back to us. As written on our sales condition, we can allow the return process only if the product hasn't been used. We apologize, but we couldn't accept back your product and refund you as you already used it outside on an adventure. Thank you again for your review and we hope to see you again on asolo.com. All the best, Asolo Team.

28 January 2020

Après avoir utilisé les différents filtres du site pour trouver une paire de chaussures de randonnée (femme). J ai reçu le modèle choisi mais pour homme donc trop large. J ai donc voulu les retourner, mais les frais étant tellement important que je vais devoir essayer de les revendre sur internet. Les filtres sur ce site ne sont pas fiable, il faut donc être très vigilant au moment de valider votre commande. Le nom des modèles étant identique pour les hommes et femmes cela porte confusion. Sinon le délai de livraison est très rapide rien à redire.

Seller's reply

Dear customer, thank you for taking the time to review our service and we apologize for you non-positive experience. We're now testing all the filters on the website and it seems they work, we also kidly ask you to always check the confirmation order before giving the confirmation so in case, you can modify the datas or products. In any case, our dedicated operator will now contact you directly in order to understand better what happened. With kind regards, Asolo Team.

17 January 2020

Its crazy that I need to pay $50 to ship boots back to Italy instead of North America for buying the wrong item.

Seller's reply

Dear customer, thank you for taking the time to review our service and we're sorry for your non-positive experience. As per our web sales-conditions we do not offer the free shipping and free returns. In any case, we'll take your comments into consideration for the futures. Thank you again, Asolo Team.

13 January 2020

The shoes seem well made but I never got to find out as they didn’t fit. Returned items cost me €75 to return which wastes all my cash. Every other online sales has a return shipping. Why must I have to pay this? That’s for ruining my Christmas gift

Seller's reply

Dear customer, thank you for taking the time to review our merchant and we're sorry for your non-positive review and we'll take your comments into consideration for the future. For the moment, all our policy are written on the sales conditions and as a Company we decided to not have a free shipping and free returns on our online sales; please also note that this policy was already clarified before buying any product. Thank you again for your time , Asolo Team.

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Asolo
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