Asolo
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star-rating
1
/5
13 December 2019
I can't get invoice on my company, it is absurd
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Seller's reply
Dear cutomer, thank you very much for taking the time to review our service and we apologize for your non-positive experience. We'll take your comment in order to implement our service and offer also this type of invoicing. We wish you all the best adventures, Asolo Team.
star-rating
1
/5
10 September 2019
The shoes feel light, sturdy built, a little stiffer than earlier models I've used but as always ready to bite on any terrain. Overall high quality made as expected from Asolo although I have not tested them out on the field yet. Delivery however was the most awful experience ever. The courier service completely disregarded any instructions including the proper address and phone number mentioned on the package and returned it back to Italy. Final delivery was more than a month after order fully missing the intended seasonal use of the shoe! To recap it, great product but worst delivery ever!
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Seller's reply
Dear customer, thank you for taking the time to review both the merchant and the product. While we're really happy for your five-star review and positive comments on the product, we apologize for your non positive experience on our website. During all the month of August you've been in contact with our customer service as the address you added on the order was not correct and the courier couldn't deliver it and sent it back to Italy again. We advised the courier of this issue and we're asking them explanation as usually it takes maximum four days for delivering the goods. Thank you again for taking the time to review our service and we'll obviously speak deeply with our courier. With kind regards, Asolo Team.
star-rating
1
/5
22 May 2019
Customer service is not like I will expected, I believe I order US size and received UK size. So I had to pay for return international shipping to get it exchanged.
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Seller's reply
Dear, thank you for taking the time to review our service, we really appreciate it as it's really helpful for us to get better and improve every day. After you order online you receive a confirmation of it and we didn't receive any direction to change the size you previously selected. Thank you again for your time and your comments, Asolo Team.
star-rating
1
/5
19 April 2019
Je ne suis pas du tout satisfait de la réponse, suite a mon mail. Aucun sens commercial. Réponse froide et sans aucune compassion.
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Seller's reply
Dear customer, thank you for taking the time to review our service, we really appreciate it and we're sorry for your non positive experience. As you paid with the echeck PayPal we needed to wait the confirmation of the payment from them before sending you the boots; the web Team immediately contacted you and advised you about that, but we haven't gotten any answer from your side. We're sorry for non positive experience and we'll take your comments for improving our service. Thank you again for your time. With kind regards, Asolo Team.
star-rating
1
/5
18 February 2019
I definitely ordered size 10 UK - the order came through size 6 and I never checked the confirmation for size.
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Seller's reply
Dear customer, thank you for taking the time to review our service, we really appreciate it and we're sorry for your non positive experience. The day you received the boots you immediately wrote to us and, after checking your ordering process which confirmed that you got the order confirmation from us, we gave you a return number in order to change your size of the boots. Thank you again for your time. With kind regards, Asolo Team.
star-rating
1
/5
19 January 2019
I was SO happy to get my new boots! However, the second time I wore them, the hook on the ankle cuff broke off. I sent an email to Asolo for return and replacement instructions and have had no response.
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star-rating
1
/5
3 January 2019
J ai reçu des chaussures avec un défaut et le SAV n’est pas complètent Veux mieux acheter les chaussures en magasin Site à éviter
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Seller's reply
Dear customer, thank you for taking the time to review our service, we really appreciate it. Our dedicated customer service already contacted you to understand in a better way which the defect is. Thank you again for your time and cooperation. With kind regards, Asolo Team.
star-rating
1
/5
1 January 2019
Una delle peggiori esperienze di shopping online che ho avuto. Ho fatto affidamento sulla sua taglia e su un piede di 26,5 cm. mi hanno indicato una misura di 41 1/2, per maggiore sicurezza ho comprato una taglia 42 1/2, che si è rivelata piccola. A causa dell'impossibilità di usarli, ho deciso di accettare il mio diritto di recesso come indicato sul mio bollettino ASOLO, contattandoli per chiedere se per risparmiare tempo potremmo inviare il mio prelievo via e-mail o fax. Oggi siamo il 1 gennaio 2018 e abbiamo inviato 3 comunicazioni a https://www.asolo.com/chi-siamo-/contatti.html senza aver ricevuto alcuna risposta. Un affare oltraggioso per l'acquirente e che ho messo nelle mani dell'Organizzazione dei consumatori e degli utenti.
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Seller's reply
Gentile cliente, la ringraziamo per aver acquistato dal nostro sito e per aver recensito il nostro servizio. Ci scusiamo per il possibile ritardo di risposta dovuto dalle vacanze di Natale per le quali i nostri uffici erano chiusi, come l'abbiamo già avvisata al ricevimento della sua mail. Il nostro servizio clienti l'ha già contattata per procedere con il reso. La ringraziamo nuovamente per il suo tempo e cooperazione. Le porgiamo i nostri più cordiali saluti, Asolo Team.
star-rating
1
/5
30 December 2018
My poorest internet shopping experience in over 10 years. Not only are the return costs at the expense of the customer, but ASOLO does everything they can to threat you with a possible non refund of your expenses. While the brand still has my favour for the quality of their shoes, I wish I could influence their management to improve their customer relation... if ever they felt this was an important issue. As far as I am concerned I will never ever buy shoes from their platform again.
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Seller's reply
Dear customer, thank you for shopping in our official website and for taking the time to review our service, we really appreciate it. Our sales conditions are all updated on our website and every time we kindly invite our customer to review them while shopping; you can find them at the following page: https://www.asolo.com/en/sales-conditions.html Thank you again for taking the time to review us. With kind regards, Asolo Team.
star-rating
1
/5
27 November 2018
I received the FSN 95 boots promptly and in good condition. However they are not the size I ordered, and I have been told that I am responsible for the return shipment cost of 50 Euro=$56.75, which is over half the price of the boots. I believe this is not fair. I have ordered this same boot from Asolo before, size 10 1/2 wide, and received the correct size. In my opinion this is not a good policy.
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star-rating
1
/5
24 October 2018
Ordered a size 10 due to owning another pair of Asolo boots in the same size. The boots I ordered were too big, contacted Asolo USA and left a voicemail regarding my options. I never received a return phone call and resorted to emailing Asolo Italy. Was told I need to pay nearly $60 to return the boots (roughly 25% of the purchase price) in order to exchange.
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Seller's reply
Dear customer, thank you for taking the time to review our website and service, we really appreciate it. Our customer service tried to contact you by email, but we haven't received any answer from your side. For the return policy, please note, that on our website you can find and read all our Sales Conditions. We would like to thank you again for your review and we'll consider your comments to improve our service. We wish you all the greatest adventures, Asolo Team.
star-rating
1
/5
21 September 2018
probably the worst experience I’ve ever had this Italian company made it almost impossible for me to reach out to them to return a pair of the sneakers that I had bought I had bought two different styles and wanted to see which one fits best with my foot as I wanted to return one pair it became a three hour ordeal and I will never purchase anything from this company ever again .
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star-rating
1
/5
13 March 2018
Il sito funziona decisamente peggio in confronto con altri siti di commercio on line. Il buon fine dell'ordine non veniva evidenziato così che ho effettuato due volte lo stesso ordine pagando due volte. l'assistenza dell'Azienda e' stata soddisfacente telefonicamente e via e mail.
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star-rating
1
/5
20 January 2018
The boots were very nice but regrettably I had to return them because I have arthritis in my feet and they were painful for me to wear. Was I in for a shock, I knew I had to pay to return them but because they came from Italy it cost me £16.50!! An expensive learning curve. Other buyers be warned
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Seller's reply
Dear customer, thank you for taking the time to review our service, we really appreciate it and we will keep your comments into consideration for improving our service and system. Soon you will also be contacted by our responsible in order to clarify and find a good solution. Thank you again and we wish you all the greatest adventures, Asolo Team.
star-rating
1
/5
22 December 2017
I ordered this boots per the guideline. They came a whole size too small. There is no return system or postage. It costs $118 to return the boots. Basically I am stuck with them. Trying to find someone to buy them or give away. I give this a minus zero rating.
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Seller's reply
Dear customer, thank you for taking the time to review our service, we really appreciate it and we will keep your comments into consideration for improving our service and system. Soon you will also be contacted by our responsible in order to clarify and find a good solution. Thank you again and we wish you all the greatest adventures, Asolo Team.

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.
Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82
Visit the website Contact the seller