Asolo
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4.8 /5

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6 January 2026

The quality of the boot resoling seems very good (so far). However, the expenses involved were crazy between the shipping and the tariffs and taxes. I wouldn't do it again, I'd just buy a new pair of boots. And if this resoling isn't effective and I run into the same problems with the soles coming off, I probably won't buy and Asolo boot.

16 December 2025

I received my boots quickly, but they were too big. I immediately requested a return and then found out that it would cost me around $100.00 to return them. They had cost me $179.00 total with shipping. I had no idea when ordering that it would cost that much to return them! If I had known I would not have ordered them.

4 November 2025

Commande : bien. Livraison : nul.

31 March 2025

Spedizione molto veloce, acquisto semplice. Purtroppo le scarpe acquistate avevano segnali sulla punta. Ho scritto al servizio clienti e non ho mai ricevuto una risposta

Seller's reply

Gentile cliente, la ringraziamo per aver acquistato sul nostro sito. Il nostro servizio clienti le ha scritto più mail, proveremo a ricontattarla ma le chiediamo gentilmente di verificare tra le spam. La ringraziamo nuovamente e la porgiamo i nostri più cordiali saluti, Asolo Team.

22 February 2025

I ordered a pair of Eldo approach shoes size 11.5. They were a bit narrow and at least a size or two too big. About 1” of space between big toe and front of shoe. Sizing in these is way off. Unfortunately when I googled to buy this shoe I was directed to the Italian site which did not direct me back to the US site so when I went to exchange the cost to ship back was more than what I paid for the shoes. This means I could not return them and that now I have a pair of shoes I have to try to sell on eBay or something.

Seller's reply

Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. On our website, as per our Sales Conditions, we do not offer free returns which are at customer expensive. For any additional question, we will be happy to help and support you. With kind regards, Asolo Team.

13 December 2024

Left boot does not match the right . Poor craftsmanship.

Seller's reply

Dear customer, thank you for taking the time to review our service and product. You will get contacted by our customer service in order to see pictures for the differences of the two boots and give you the best support. With kind regards, Asolo Team.

11 November 2024

The Puchase went well very timely. However the return process has been awful. I paid for the return of the purchase 4 days ago with no return shipping label yet. Additionally return emails are very slow in responding 4 days . Customer Service response needs to be improved.

31 October 2024

The order process with VAT, customs, etc, was too complex. It would be easier to just have one transaction and you guys can figure out different VAT and customs charges - that should not be the customer’s responsibility. The actual product was great - the payment/order/deliver process was far, far, far too complicated

Seller's reply

Dear customer, thank you for taking the time to review our service - for the resoling service we cannot calculate the duties before the box arrives as it is a customs evaluation and so we cannot invoice the cost before they arrive. We will keep your comments into consideration for any future implementation. With kind regards, Asolo Team.

15 October 2024

Site was poorly written out and ordered a UK size and not a US size.

27 May 2024

tempi di consegna LUNGHISSIMI e domandate 11 euro..

Seller's reply

Gentile cliente, la ringraziamo per aver acquistato sul nostro sito e per la recensione; il nostro sito effettua tutte le spedizioni con il nostro partner BRT il quale garatisce 24/48 ore dal momento della presa in carico dell'ordine. Visualizzando il suo ordine specifico vediamo che il corriere le ha consegnato il pacco in meno di 24 ore. La ringraziamo nuovamente per l'acquisto e per qualsiasi ulteriore domanda rimaniamo a sua disposizione, Asolo Team.

11 May 2024

Hello. I had Invoice n° 2023-1-06670, repairing the soles on my boots. Since I have gotten them back, I have noticed that they are not nearly as waterproof as they once were. Please advise if there's anything that can be done.

Seller's reply

Dear customer, thank you for taking the time to review our resoling service - our customer service is already in contact with you for supporting you. With kind regards, Asolo Team.

4 May 2024

Let me first say that I got my boots back and they were as good as new! I am super happy with the cobbling, the replacement of the laces and inner soul. The rest of the process with shipping and extra fees and being tied up in customs and that whole debacle is absolutely unnecassary! If Asolo is gonna offer a service then they should either streamline the process to where its one fee and all you get is a shipping label or they need to have a cobbler in the states. If I would have known all the BS associated with shipping boots overseas, I would have just bought a new pair or went with a different brand. Honestly its just ridiculous to send boots back. My advice to anyone wanting to send boots back, just buy a new pair,,,, trust me.. I am super happy with the boots when I got them back but everything surrounding just angers me and I am not a person who get upset easily. Learn from my experience, travel at your own risk.

Seller's reply

Dear customer, thank you for taking the time to review our resoling service; we would like to underline that all the costs are written and specified before requesting and accessing to the resoling service to the page dedicated to the introduction. Please, also for the future, for any doubts do not hesitate to contact us and we will be happy to help and support you. With kind regards, Asolo Team.

16 October 2023

The communication and final product were great. I likely would not have another pair of boots resoled though due to the cost which I didnt not feel was accurately conveyed early in the process. I was not aware that it would cost me so much to ship them in, pay the duties, all on top of the cost to resole and pay for the shipping back. Honestly, it would have been easier and quicker to buy new boots. My 2 star rating is based on what I feel wasn't a great sense of the total cost when I set out on this process. The communicate with the company was good and final product was excellent, although the soles used as replacements are clearly not the same color/shade as the original and it is noticeable. I will say that it's not worth the cost of me sending them back just for color alone.

Seller's reply

Dear customer, thank you for taking the time to review our service, we really appreciate it and we are glad you are satisfied with the resoling. We share the costs and details on the general page before requesting the resoling service. Please, also in the future, for any question kindly write to us in order to clarify all your doubts regarding service or products. With kind regards, Asolo Team.

30 May 2023

La méthode pour trouver sa pointure ne fonctionne pas .j’ai donc retourné le colis , en attente d’un remboursement.

16 May 2023

I could not find any men's size 7 1/2 in the US, so ordered from Asolo. Unfortunately, I made a mistake and ordered what I thought was US sizing and ordered European sizes. Your company would not issue any kind of compensation for the return and it cost me $100 to return the two pairs of incorrect sizes. So I had to order a new pair of 7 1/2 men's Drifter and when they arrived the length was good but the entire boot was made smaller all over and did not fit, so another $85 to send them back. I am discouraged and done ordering from you.

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