Asolo
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
(out of - reviews)
Last month: -/5  
(out of - reviews)

-%

- reviews

-%

- reviews

-%

- reviews

Filter by rating:

4,316
523
76
47
106
Other indicators
Products/Services
4.8 /5
Last review: -
Sorting criterion: most recent.
The list does not include the reviews in mediation. Discover more
star-rating
2
/5
25 April 2023
I bought what I thought were US sizes. Unfortunately, they were European sizes. I asked Carol Zanin if Asolo would please offer me a one time forgiveness as the return fee was going to be $100. She said there was no forgiveness on ordering wrong sizes, so I paid through the Asolo sight the Fed Ex charges and emailed her along with sending the Paypal receipt, waiting for the labels to be sent to me. I paid for the return postage on Friday and then learned that she will not be in the office until Wed. 4/26. Since you only allow a short time to return these boots and I paid to get the label from Asolo, I reached out to find another person who could help me at Asolo. This above "feedaty" is the only response I received and no labels. I thought that someone else in the company could help me. Hopefully, she will get the paypal receipt and get me the labels by tomorrow. Please, make this happen this week, so at least I can get a refund for the two wrong sized boots!
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our service - we are sorry for the late answer but on Monday was national holiday and our offices were closed. Our customer service is assisting and supporting you on the return process now :) With kind regards, Asolo Team.
star-rating
2
/5
18 April 2023
Please do not put conflicting sentences about shipping cost on your website for resoling service. The total shipping cost should be clearly shown upfront. If Italy or EU customs charge import duty for used shoes for repair even though Asolo declaration document was enclosed in the package, I would like to know that up front, too. The total duty and postal handling cost in Italy was more than 60% of the value of the shoes.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our service and the resoling. All the costs and the possibile duties are written and agreed before requesting the resoling - unfortunately we cannot determinate the precise duty amount as it doesn't depend on us, but yes, we mention openly that the duties are not included in the resoling service. For any additional question, we will be happy to help. With kind regards, Asolo Team.
star-rating
2
/5
19 February 2023
I was disappointed with my experience. The cost of resoling my hiking boots was nearly equivalent to purchasing of new boots. The cost was approximately $64 USD, however shipping, customs and other extraneous charges amounted to over $210. Yes, the fact that I would be responsible for these charges for custom and shipping were disclosed, but not the actual cost until my boots were already in the box and I had paid for the resoling. I am very pleased with the work, I think the boots fit better now than before I sent them off to be repaired. I wouldn’t do this again or recommend anyone else do it as well.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time for reviewing our resoling service and we are happy you are satisfied with the result. Regarding the duties cost we unfortunately cannot determinate them before receiving the boots. Thank you again and kind regards, Asolo Team.
star-rating
2
/5
27 December 2022
Absolutely fantastic product, Very poor purchase website, Easy to confuse sizing, Absolutely unfair policy to consider regular size and Wide size as a product change thus not eligible for a size exchange. I give up trying to return my first purchase and donated then to the homeless, Will never order directly again
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for shopping on asolo.com and for taking the time to review our service. Unfortunately we cannot exchange different models, but for the return we give the possibility to exchange size or ask for the refund. Our customer service will contact you in order to support you along the return procedure. With kind regards, Asolo Team.
star-rating
2
/5
8 December 2022
Shipping was fast. Product quality was okay. The shoe sling hook at the back of the shoe came off after 1-2 uses, so am disappointed.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for shopping on asolo.com and taking the time to review our service and product. Our customer service is contacting you in order to have additional information and pictures regarding it and we are happy to help and support you for the exchange process. With kind regards, Asolo Team.
star-rating
2
/5
6 December 2022
Dopo 3 paia di scarponi. Questa volta Asolo mi ha deluso. Lo scarpone non è conforme per forma e larghezza pianta al numero solito da me acquistato. Sembra quasi fatto da due aziende diverse. Ha una vestibilità da pantofola. Non avvolgente
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Gentile cliente, la ringraziamo per averci dedicato del tempoi per la recensione del nostro servizio e modello. Il nostro Team si sta ora mettendo in contatto con lei così da ricevere maggiori informazioni per poter migliorare in futuro e supportarla per il possibile cambio. La ringraziamo nuovamente, Asolo Team.
star-rating
2
/5
19 September 2022
It should have been easy to include laces for my current boots with the purchase of my new shoes. I received a .message that they would have to be teo separate orders and I would have to be charged shipping 2X.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for shopping at asolo.com and taking the time to review our services. All the accessories are purchased separately and not inside our website this is why we request a different payment and if the two orders are made in a different time we need to invoice two shipping costs as we cannot merge all in one shipping. Please, for any additional question, do not hesitate to contact us and it will be my pleasure to support you. With kind regards, Asolo Team.
star-rating
2
/5
11 July 2022
Asolo has great shoes. Perfect for my feet. However, the NUCLEON GV must have been some leftover/display pair. The right foot was considerably lighter in colour and looser in fit than the left foot. Additionally the right foot had 50 cm longer shoelace than the left shoe.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our product and service and for purchasing at asolo.com. Our customer service has now contacted you in order to receive the pictures of the model and proceed with sending you the substitute pair. Please, for any additional question, do not hesitate to contact us and it will be our pleasure to help and support you. With kind regards, Asolo Team.
star-rating
2
/5
27 April 2022
Great product but the return process was overly complex and the cost to return was four fold of my expectations because on returns you pay to ship to Italy. Better to buy from a third party retailer.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our service and we are sorry that you feel our return policy it is complicated - as written on our sales conditions for the return the transportation costs are at customers expensive. In any case, we take into consideration your comment for the future for improving our service. Thank you again, Asolo Team.
star-rating
2
/5
1 March 2022
Difficult to return. Passed 14 days and will not accept (sorry, in the USA this is normally 3 days). Size 13 are too narrow for me, and I normally where size 12. I have other size 13 Asolo shoes so thought these would fit. Do not order unless you can abide by strict return deadline of 14 days. You must also prepay for return postage of 68 Euro from USA.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our service. By our Sales Conditions which you read on the product page and later you accept them at moment of the purchase you see that we have a 14 days return policy (which is the term by the European law) and that the return costs are at customers expensive. Our customer service will also contact you in order to support and help you if you find any difficulties on making the return request. With kind regadrs, Asolo Team.
star-rating
2
/5
24 February 2022
excellent resoling work. The boots look great!! I paid the cost of resoling (approx 85$), plus shipping back to me (approx 30$), plus Italian entry duty fee (approx 30$), plus shipping via fed ex (approx 160$). Approx 305$ for resoling boots that cost 300$. Not smart on my end. Not cost effective at all. I will not be purchasing asolos again. This is the second pair that needed resoling and that cost as noted above was very high
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our service. We are sorry that you are not happy with the cost of the resoling service, please, kindly note that all the costs or possibile extra costs (as duties) are specified and written on the page before requesting the resoling. We thank you again and we wish you all the best adventures with your resoled boots, Asolo Team.
star-rating
2
/5
14 February 2022
These boots are almost impossible to put on. The loop at the heel is too small to pull. I have slim fingers, but cannot get a finger into the loop to pull the boot on. I have to undo the lacing most of the way down to push my foot into the boot. Very slow and inconvenient.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for taking the time to review our service and product and we are sorry that you feel that the model doesn't fit for you. You will get contacted by our customer service who will support you for returning the product. With kind regards, Asolo Team.
star-rating
2
/5
25 January 2022
Processo d'acquisto veloce. Qualità del prodotto apparentemente adeguata ma non testabile: il prodotto è da restituire perché le misure non sono rappresentative: il 47,5 mi è decisamente piccolo, e normalmente ho un 45,5 per le scarpe quotidiane, il 47 per quelle sportive e 47 erano gli scarponi da montagna che devo sostituire. Istruzioni di reso non chiare (come da mia email). Il 48 1/3 al momento non è disponibile. Mancanza di una copertura distributiva su Milano, che costringe all'acquisto online.
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Gentile cliente, la ringraziamo per averci dedicato del tempo e aver recensito il nostro prodotto e servizio; ci dispiace inoltre per l'esperienza negativa. Per quanto riguarda la taglia delle scarpe, consigliamo sempre di misurare il proprio piede ed effettuare la conversione in taglie rispettando noi la forma e la morfologia del piede sulle nostre calzature. Per il reso, teniamo in considerazione il suo commento e sicuramente andremo a migliorare la comunicazione rispetto allo stesso. La ringraziamo per il suo tempo e le porgiamo i nostri più cordiali saluti, Asolo Team.
star-rating
2
/5
29 December 2021
I'm very happy with my new boots they're well made and comfortable! However I was disappointed to find my boots heavily discounted on a competitors website the day after I bought them... You would think buying directly from the manufacturer would be cheapest! :-\ What really killed this rating... The boots took AGES to arrive, Asolo used FedEx, the worst courier in the world!! I would get daily emails promising delivery before 12 noon, only for the delivery to not show up! I waited at home for my boots for 5 days! Every day at about 1pm I would receive an email telling the parcel will arrive tomorrow before 12. Recommendation - don't use FedEx/Hermes!
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. We will immediately contact FedEx in order to understand what happened, thank you for advising us. Please, for any additional question, do not hesitate to contact us and it will be our pleasure to help and support. Wish you all the best adventures, Asolo Team.
star-rating
2
/5
28 December 2021
Expérience malheureuse avec le transporteur FedEx. Au final, livraison effectuée mais avec 2 semaines de retard. Difficile de dire que la responsabilité en incombe à Asolo ! Sinon toujours aussi satisfaite de la qualité des chaussures (confort, sécurité, finitions).
Verified buyer
Verified buyer
Facebook Twitter LinkedIn WhatsApp
Seller's reply
Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. We will immediately contact FedEx in order to understand what happened, thank you for advising us. Please, for any additional question, do not hesitate to contact us and it will be our pleasure to help and support. Wish you all the best adventures, Asolo Team.

Transparency with Feedaty

Bollino Feedaty
Last review:
Verification status VALID
Reviews in mediation:
Verified reviews
Check the ratings
Discover the reviews
Learn more about review verification

Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.
Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82
Visit the website Contact the seller