Asolo
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star-rating
2
/5
11 July 2022
Asolo has great shoes. Perfect for my feet. However, the NUCLEON GV must have been some leftover/display pair. The right foot was considerably lighter in colour and looser in fit than the left foot. Additionally the right foot had 50 cm longer shoelace than the left shoe.
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Seller's reply
Dear customer, thank you for taking the time to review our product and service and for purchasing at asolo.com. Our customer service has now contacted you in order to receive the pictures of the model and proceed with sending you the substitute pair. Please, for any additional question, do not hesitate to contact us and it will be our pleasure to help and support you. With kind regards, Asolo Team.
star-rating
2
/5
27 April 2022
Great product but the return process was overly complex and the cost to return was four fold of my expectations because on returns you pay to ship to Italy. Better to buy from a third party retailer.
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Seller's reply
Dear customer, thank you for taking the time to review our service and we are sorry that you feel our return policy it is complicated - as written on our sales conditions for the return the transportation costs are at customers expensive. In any case, we take into consideration your comment for the future for improving our service. Thank you again, Asolo Team.
star-rating
2
/5
1 March 2022
Difficult to return. Passed 14 days and will not accept (sorry, in the USA this is normally 3 days). Size 13 are too narrow for me, and I normally where size 12. I have other size 13 Asolo shoes so thought these would fit. Do not order unless you can abide by strict return deadline of 14 days. You must also prepay for return postage of 68 Euro from USA.
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Seller's reply
Dear customer, thank you for taking the time to review our service. By our Sales Conditions which you read on the product page and later you accept them at moment of the purchase you see that we have a 14 days return policy (which is the term by the European law) and that the return costs are at customers expensive. Our customer service will also contact you in order to support and help you if you find any difficulties on making the return request. With kind regadrs, Asolo Team.
star-rating
2
/5
24 February 2022
excellent resoling work. The boots look great!! I paid the cost of resoling (approx 85$), plus shipping back to me (approx 30$), plus Italian entry duty fee (approx 30$), plus shipping via fed ex (approx 160$). Approx 305$ for resoling boots that cost 300$. Not smart on my end. Not cost effective at all. I will not be purchasing asolos again. This is the second pair that needed resoling and that cost as noted above was very high
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Seller's reply
Dear customer, thank you for taking the time to review our service. We are sorry that you are not happy with the cost of the resoling service, please, kindly note that all the costs or possibile extra costs (as duties) are specified and written on the page before requesting the resoling. We thank you again and we wish you all the best adventures with your resoled boots, Asolo Team.
star-rating
2
/5
14 February 2022
These boots are almost impossible to put on. The loop at the heel is too small to pull. I have slim fingers, but cannot get a finger into the loop to pull the boot on. I have to undo the lacing most of the way down to push my foot into the boot. Very slow and inconvenient.
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Seller's reply
Dear customer, thank you for taking the time to review our service and product and we are sorry that you feel that the model doesn't fit for you. You will get contacted by our customer service who will support you for returning the product. With kind regards, Asolo Team.
star-rating
2
/5
25 January 2022
Processo d'acquisto veloce. Qualità del prodotto apparentemente adeguata ma non testabile: il prodotto è da restituire perché le misure non sono rappresentative: il 47,5 mi è decisamente piccolo, e normalmente ho un 45,5 per le scarpe quotidiane, il 47 per quelle sportive e 47 erano gli scarponi da montagna che devo sostituire. Istruzioni di reso non chiare (come da mia email). Il 48 1/3 al momento non è disponibile. Mancanza di una copertura distributiva su Milano, che costringe all'acquisto online.
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Seller's reply
Gentile cliente, la ringraziamo per averci dedicato del tempo e aver recensito il nostro prodotto e servizio; ci dispiace inoltre per l'esperienza negativa. Per quanto riguarda la taglia delle scarpe, consigliamo sempre di misurare il proprio piede ed effettuare la conversione in taglie rispettando noi la forma e la morfologia del piede sulle nostre calzature. Per il reso, teniamo in considerazione il suo commento e sicuramente andremo a migliorare la comunicazione rispetto allo stesso. La ringraziamo per il suo tempo e le porgiamo i nostri più cordiali saluti, Asolo Team.
star-rating
2
/5
29 December 2021
I'm very happy with my new boots they're well made and comfortable! However I was disappointed to find my boots heavily discounted on a competitors website the day after I bought them... You would think buying directly from the manufacturer would be cheapest! :-\ What really killed this rating... The boots took AGES to arrive, Asolo used FedEx, the worst courier in the world!! I would get daily emails promising delivery before 12 noon, only for the delivery to not show up! I waited at home for my boots for 5 days! Every day at about 1pm I would receive an email telling the parcel will arrive tomorrow before 12. Recommendation - don't use FedEx/Hermes!
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Seller's reply
Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. We will immediately contact FedEx in order to understand what happened, thank you for advising us. Please, for any additional question, do not hesitate to contact us and it will be our pleasure to help and support. Wish you all the best adventures, Asolo Team.
star-rating
2
/5
28 December 2021
Expérience malheureuse avec le transporteur FedEx. Au final, livraison effectuée mais avec 2 semaines de retard. Difficile de dire que la responsabilité en incombe à Asolo ! Sinon toujours aussi satisfaite de la qualité des chaussures (confort, sécurité, finitions).
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Seller's reply
Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. We will immediately contact FedEx in order to understand what happened, thank you for advising us. Please, for any additional question, do not hesitate to contact us and it will be our pleasure to help and support. Wish you all the best adventures, Asolo Team.
star-rating
2
/5
8 September 2021
The return policy made it cost prohibitive to return product.
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Seller's reply
Dear customer, thank you for taking the time to review our service and for shopping on Asolo.com. Please, kindly note that the Asolo Sales Terms & Conditions are published on our website and you agree to them at the moment of purchase. We will for sure take your comment into consideration for improving our service, thank you for that. With kind regards, Asolo Team.
star-rating
2
/5
31 December 2020
Spedizione eccellente, di positivo tutto qui, per il resto Asolo continua a deludermi, cerco le sostitute delle splendide revert e sia le greenwood che le cerium che ho acquistato sono di qualità davvero davvero bassa, e vestono troppo larghe, poco regolabili soprattutto in punta, materiali al top ma costruzione da dimenticare. Migrerò definitivamente su altri marchi.
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Seller's reply
Gentile cliente, la ringraziamo per aver acquistato dal nostro sito e per aver recensito il nostro servizio. Il nostro servizio clienti l'ha già contattata per chiederle se desidera esercitare il suo diritto al reso. La ringraziamo nuovamente per il suo tempo e cooperazione. Le porgiamo i nostri più cordiali saluti, Asolo Team
star-rating
2
/5
9 December 2020
I have been using Asolo boots for the last 15yrs, they fit me well and last. Wanted to upgrade from Fugitive GTX to a leather boot (Superior GV) could not find a UK stockist so bought them direct. THIS IS VERY EXPENSIVE IF YOU NEED A SIZE CHANGE, I will not be doing this again.
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Seller's reply
Dear customer, thank you for taking the time to review our service and product and we're sorry for your non-positive review. Yes, as per our Sales Terms & Conditions which are published on our website and which you agree at the moment of the purchase the trasportation costs when exercising the withdraw right is at the customer's expensive. Thank you again for shopping at asolo.com and we wish you all the best adventures with your new boots, Asolo Team.
star-rating
2
/5
11 September 2020
La spedizione è stata veloce ma purtroppo mi è arrivato il prodotto sbagliato. Sto ancora attendendo di ricevere il mio acquisto
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Seller's reply
Gentile cliente, la ringraziamo per la sua valutazione e ci scusiamo nuovamente per il problema di invio che si è verificato. Il nostro customer service è già in contatto con lei e sta già provvedendo al reso a nostro carico e l'invio delle scarpe ordinate. Ci scusiamo nuovamente e le auguriamo le migliori avventure, Asolo Team.
star-rating
2
/5
26 August 2020
International shipping experience is really poor and far from being as good as other shoe companies who are also shippping internationally. I had to pay 50 euros (equivalent of 81$ Canadian) to return a pair of shoes that costs 140 euros...This is definitely not aligned to the new global market environment. Unfortunately this is the last time that I will buy Asolo product. Thank you
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Seller's reply
Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. Not all the website offer the same sales condition and terms, and, we do not offer free shipping and free returns as you can read on our Sales Conditions. Thank you again for your time and we wish you all the best adventures, Asolo Team.
star-rating
2
/5
21 August 2020
How do I return shoes? What address do I send the shoes to? I cannot find this information on the website or my invoice.
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Seller's reply
Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. You can find all the instruction in our sales conditions; in any case our customer service already contacted you and started the procedure for returning the shoes. Thank you again for your time and we wish you all the best adventures, Asolo Team.
star-rating
2
/5
20 May 2020
I expected better quality of this brand, it’s not comfortable.
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Seller's reply
Dear customer, thank you for taking the time to review our service, we really appreciate it and we are sorry for your non positive experience. You will soon contacted by our operator in order to understand better your review and for improving both our service and product. Thank you again for your time. With kind regards, Asolo Team.

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.
Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82
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