Asolo
Reviews: 4,710

4.8

Calculated on 693 reviews in the last 12 months

Last 3 months: 4.8/5

(out of 139 reviews)

Last month: 4.9/5

(out of 44 reviews)

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4.8 /5

Last review: 19 July 2025

11 September 2020

La spedizione è stata veloce ma purtroppo mi è arrivato il prodotto sbagliato. Sto ancora attendendo di ricevere il mio acquisto

Reply of the merchant

Gentile cliente, la ringraziamo per la sua valutazione e ci scusiamo nuovamente per il problema di invio che si è verificato. Il nostro customer service è già in contatto con lei e sta già provvedendo al reso a nostro carico e l'invio delle scarpe ordinate. Ci scusiamo nuovamente e le auguriamo le migliori avventure, Asolo Team.

26 August 2020

International shipping experience is really poor and far from being as good as other shoe companies who are also shippping internationally. I had to pay 50 euros (equivalent of 81$ Canadian) to return a pair of shoes that costs 140 euros...This is definitely not aligned to the new global market environment. Unfortunately this is the last time that I will buy Asolo product. Thank you

Reply of the merchant

Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. Not all the website offer the same sales condition and terms, and, we do not offer free shipping and free returns as you can read on our Sales Conditions. Thank you again for your time and we wish you all the best adventures, Asolo Team.

21 August 2020

How do I return shoes? What address do I send the shoes to? I cannot find this information on the website or my invoice.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. You can find all the instruction in our sales conditions; in any case our customer service already contacted you and started the procedure for returning the shoes. Thank you again for your time and we wish you all the best adventures, Asolo Team.

20 May 2020

I expected better quality of this brand, it’s not comfortable.

Reply of the merchant

Dear customer, thank you for taking the time to review our service, we really appreciate it and we are sorry for your non positive experience. You will soon contacted by our operator in order to understand better your review and for improving both our service and product. Thank you again for your time. With kind regards, Asolo Team.

13 December 2019

Très mécontente du retour payant Une des paires de chaussures étaient trop petites et j’ai du payer 17€ pour les retourner Je ne commanderai plus de chaussures dans ces conditions

Reply of the merchant

Dear customer, thank you for taking the time to review our service and we're sorry for non-positive experience. Regarding the return policy, you can read all our terms and condition at the following link: https://www.asolo.com/en/sales-conditions.html and as you can read the returns aren't free, but at the customers experiences. Thank you again for your comments, Asolo Team.

11 October 2019

Boots needed replacing and the address provided to return them was rejected in the uk as not correct. Made it very hard to return boots that have come up small. I was replacing Asolo boots and ordered a pair the same size as my loved worn out pair , but the new boots are too small. So size problem return address problem

Reply of the merchant

Dear customer, thank you for taking the time to review our merchant and product - we're happy you chose us again for going on adventures. We apologize for the address issue and we're speaking with our courier to understand which was the problem. Thank you again for your time and we wish you the best adventures, Asolo Team.

7 August 2019

Last pair fell apart. Asolo got Franz Kafka to design their complaints process.

Reply of the merchant

Dear customer, thank you for taking the time to review our service. You will be soon contacted by our customer service in order to understand what happened to your previous pair of boots. In that occasion we would like also to have a feedback regarding your buying experience through our website. Thank you again, Asolo Team.

29 July 2019

Buon servizio di consegna, manca la possibilità di acquistare on-line se si ha un'azienda.

Reply of the merchant

Gentile cliente, la ringraziamo per aver acquistato dal nostro sito e per aver recensito il nostro servizio. Le comunichiamo che grazie alla sua segnalazione stiamo verificando l'impementazione per dare quest'ulteriore servizio. La ringraziamo nuovamente per aver recensito il nostro servizio e per l'osservazione costruttiva. Le auguriamo le migliori avventure, Asolo Team.

13 July 2019

I’m a little disappointed because there’s no information about the width of your products. It’s always important to know whether a shoe is “wide”, “regular”, or “narrow” in its width just like it’s important to know its length. Unfortunately your website does not provide this necessary information and the purchase shall be “guessed” upon past experience.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and the products you bought, we really appreciate it. Regarding the fit, Asolo follow the morphology of the feet and offers the precise fit for both man and woman plus the regular and wide fit; in the product technology you can find all the specifications of the feet and, please, if you have any doubt or question while buying do not hesitate to contact us by email or the online chat and it would be our pleasure to help you. Thank you again for your reviews and we wish you all the best adventures, Asolo Team.

28 June 2019

Bonjour, il a été impossible de finaliser ma commande à la page paiement avec un mac une tabloid un téléphone. J”ai du utiliser un PC. CDT.

Reply of the merchant

Dear customer, thank you very much for taking the time to review our service and we're sorry you didn't have a positive experience. We'll check immediately what happened as our website is adaptable with all the devices and you can shop from the device you prefer. Thank you again for you review and we'll monitor better this fact. In the other hand, we're really happy you reviews also the product you bought with five stars and that you've been using Asolo since 13 years. We wish you all the best adventures, Asolo Team.

28 June 2019

My experience with ordering and receiving the product was good, but when the shoes arrived they had obvious wear on the inner left side both front and back, as if someone had worn them and scraped them against each other. It's too much trouble to return them and the wear is similar to what will happen after I've worn them a few times, but it's poor customer service to send supposedly new shoes showing wear.

Reply of the merchant

Dear customer, thank you for taking the time to review our service, we really appreciate it and we're sorry for your non positive experience. This experience it's something impossible as we don't sell second-hand products and we don't even take back product that have been worn even for a short period. We tried to contact you for seeing any picture and understand what happened, but for the moment we haven't received any answer from your side. Thank you again for your time and we're looking for getting in contact with you. With kind regards, Asolo Team.

27 September 2018

Communication from Asolo regarding shipping was sent only 2 days after the order was already shipped, resulting in delayed delivery of the order. Having the shipping immediately would have resulted in a 2 day shipping time, but unfortunately the delayed notification delayed delivery a further 3 days. Password for user account was emailed in plain text. This is insecure and bad practice. Otherwise the experience regarding website function and checkout was smooth.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and for your feedback, we really appreciate it and we will take your comments into consideration for improving our service and system. Thank you again and we wish you the greatest adventures, Asolo Team.

23 January 2018

The overall experience of ordering, payment and delivery went very smooth and as stated at the website. The real problem started when i realized that the boots where smaller than I expected and needed one size larger. I contacted through the live chat which was offline at the moment customer support. The answer was that there is no size avalaible for my chosen boot model. Even when i asked for an alternative product in similar ammount I got no answer back. Asolo offeded to refund me after I send the boots back on my own expense. That means that on top of the 15 euros deliverey I paid for my boots( not refundable) I have to pay an additional 20 from NL to send them back. SO 35 euros lost and no boots, just wasted time. I feel that Asolo should have offered at least an alternative boot for me at similar cost as my purchase. Non the less Asolo's policy on the webshop is not favorable for the customer. The fact that a product such as shoes is sold without trying it first should be a bit more flexible from Asolo side. Conlusion: While Asolo products are very good buy tour boots from a local store and not straight from them. If you need to change something doesnt make any sense and end up buy the shoes twice like me...Anyone interested in a 43 gunmetal/ graphite drifter gv boots??

Reply of the merchant

Dear customer, thank you for taking the time to review our service, we really appreciate it and we will keep your comments into consideration for improving our service and system. Soon you will also be contacted by our responsible in order to clarify and find a good solution. Thank you again and we wish you all the greatest adventures, Asolo Team.

25 September 2017

The Asolo boots are great. Likely the best. However, Asolo support is poor. 2 times I have ordered boots on your promotions. Both times you have cancelled due to stock-out. Large companies such as yourself are expected to manage stock better. Even more importantly trusted companies like yours are expected to "walk the extra mile" when things go wrong. However, you have done nothing to comfort the inconvenience caused. Truly nothing!

Reply of the merchant

Dear customer, thank you for taking the time to review our website and we apologize for your not good experience on our website. The promotions is a successful program and the sell out is very quick - we will take your comments into consideration for improving the experience on our website. We wish you a great adventure, Asolo Team.

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Last review: today

Certificate status: VALID

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Information on the company

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Category: Sport

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Asolo Reviews: 4,710

95.4%

1.5%

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Asolo
Reviews: 4,710