Asolo
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4.8 /5

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17 June 2024

Pros: Very fast service, I received my shoes a few days after placing the order. Cons: I should have taken the size above, or ordered 2 pairs to check and returned one, but there was a charge for that, so I'll have to give these shoes I bought to someone else

30 April 2024

The shoes are absolutely fine. My issue is only with the delivery by DHL: its tracking was way off (and very ambitious). First of all, I did not need the fast-pace delivery that was my only option. In fact, if it would have saved me some delivery costs, I would have gladly waited two week for these boots. But what was really annoying was that the tracking was off in such a way I stayed home waiting for delivery in vain on a Thursday. On Monday the tracking information changed to Tuesday and it was delivered Monday afternoon. But again, great shoes!

Seller's reply

Dear customer, thank you for taking the time to review our service and for shopping on asolo.com. At the moment all our shipping are made by FedEx in 24/48 hours from the moment they take the box. We will check your delivery and get back to you. With kind regards, Asolo Team.

15 April 2024

Sympa un cadeau, moins sympa quand il n'est pas pour toi (taille des chaussettes inadaptée)

9 April 2024

El servicio de transporte llegó tarde. Y con las botas, venían unos calcetines. Ya que tienen el detalle de ponerlos aseguresen de que coincide el número de pie (tengo un n° 46 y me mandaron un n° 38). Imposible ponérmelos.

26 March 2024

Yet to be determined! I have a problem with one if the two purchases.

14 December 2023

I LOVE the product but beware of the international site if you are ordering from the US. After selecting US sizing and a size number, if you change color, it will reset the country to UK!!! If you don't catch this on the final order checkout page the email they send could be helpful. Except is it formatted in the most confusing possible way: UK 10-US (linebreak) 10(1/2)-EU 44(1/2). They separate the number from the corresponding country with a space, while using a "-" to connect the size number to the wrong country in the confirmation email. Then you must pay for FedEx one-way (75 Euros = $83) to get the correct size shipped. This is my 5th or 6th, maybe 7th pair of Asolo boots. The US 10 fits me perfectly and I even just paid almost as much as a new pair to have my heavier ones shipped to Italy and resoled. And you can get colors and styles from the international site that you can't get in the US. But the website is beautiful while lacking attention to really costly UI/UX design flaws. These cost Asolo as much as us and if the rep handling the return had seemed remotely interested, rather than indifferent to helpful feedback I would have given them 5 stars here.

19 October 2023

I am very happy with my shoes but the delivery was not smooth. When I needed to change the time of delivery it was extremely difficult to do so. I had problems getting hold of someone I could actually talk to.

17 October 2023

Only the three starts instead of the usual five. Unfortunately this product does not fit my feet as well as the previous versions for many years. I assumed they would and bought two pairs of the bat. Bit disappointed, will struggle on but they used to be so comfy out of the box, I wore them every day. Now what am I going to do!

Seller's reply

Dear customer, thank you for taking the time to review our service and product, we really appreciate it. Our customer service will be in touch with you for supporting you for the return process. With kind regards, Asolo Team.

26 September 2023

RESOLING SERVICE: Good work, but very expensive - just buy a new pair. Got my shoes back good as new, but comfortable and nicely worn-in. But costs: Postage to Italy £20 Resole service £65 IMPORT DUTY!!! £30 Postage back to UK £20 NB: No duty charged on return of shoes to UK. I tried to get the Asolo sales rep to stop the import duty to Italy since the shoes were bought and paid for in UK, and not being permanently shipped into Italy. But he had no interest in helping out, refused to appreciate the logic (which was proven correct by the fact there was no import duty returning the shoes to the UK) and threatened to use the £65 fee to simply dispose of the shoes. I like the shoes, but won't be buying them again.

20 June 2023

La livraison n’a pas été à la hauteur Rien à dire sur le produit

Seller's reply

Dear customer, thank you for shopping on asolo.com and for taking the time to review our service. We will contact you in order to understand better the shipping and to improve our service. With kind regards, Asolo Team.

11 June 2023

Submitting for a resole on line didn’t give me the option of sending my boots somewhere in the USA, instead I sent ($$$) them to Italy. I only learned that was an option after I sent them and then talked to service. That would have saved me quite a bit of added expense.

6 June 2023

Asolo are nice boots/shoes but unfortunately the pair I purchased do not fit well for me. I have purchased mountaineering boots which fit, and two other pairs of low top boots. Both of the low top boots are too narrow at the toe, for my right foot.

Seller's reply

Dear customer, thank you for shopping at asolo.com and taking the time to review our service. Our customer service will contact you in order to better help and support you for the exchange process. With kind regards, Asolo Team.

3 May 2023

Achat et livraison normale ce qui n'est plus si courant. Je parle de la livraison.

Seller's reply

Dear customer, thank you for shopping at asolo.com and taking the time to review our service. From your review we cannot understand what went wrong and so our customer service will soon contact you in order to better know :) With kind regards, Asolo Team.

20 March 2023

The finished product was really good. My boots were like new. However, in the end, I paid over $230 dollars. I paid $65 for the resole and about $35 for shipping them back to me. I spent about $40 for insurance at USPS. I also spent $45 for customs on the Italy end and another $44 for duties the Italy end. Again, the product returned to me was really well done but the expense of getting my boots resoled in Italy was really high. When I bought the boots they cost me about $200 ten years ago (2012).

Seller's reply

Dear customer, thank you for taking the time to review our service and the resoling, we really appreciate it. We are glad you are satisfy with our resoling service and unfortunately we cannot intervene in the transportation costs or duties as they don't depend on us. Thank you again for your review, Asolo Team.

27 February 2023

What I liked: the shoes after resoling look very new again. They have a different sole profile than previously but that is fine. What I did not like: you have to pay in advance for the service, not knowing how good it is. There are no examples on the webpage of Asolo. how well it worked. Only after the shoes had been already sent off to Italy I finally got a reply from a person. Before that I was receiving automated messages. That felt not very reassuring after paying the money and not knowing if the service will actually work. So please give some examples on your webpage how a shoe repair cycle works preferably with some pictures or a video. And reply through a customer service agent rather than a generic message without any association to a person. Thank you.

Seller's reply

Dear customer, thank you for taking the time to review our resoling service and we are happy that you are satisfied with the result. Thank you for the suggestion and we will for sure take into consideration to add the pictures of the process in order to show the before and after result; for the moment you can read all the reviews of the service in order to have an idea of how it works and the final result. Thank you again for your comments, Asolo Team.

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Asolo
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