Asolo
Reviews: 4,690

4.8

Calculated on 691 reviews in the last 12 months

Last 3 months: 4.7/5

(out of 139 reviews)

Last month: 4.7/5

(out of 42 reviews)

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4.8 /5

Last review: 8 July 2025

17 October 2023

Only the three starts instead of the usual five. Unfortunately this product does not fit my feet as well as the previous versions for many years. I assumed they would and bought two pairs of the bat. Bit disappointed, will struggle on but they used to be so comfy out of the box, I wore them every day. Now what am I going to do!

Reply of the merchant

Dear customer, thank you for taking the time to review our service and product, we really appreciate it. Our customer service will be in touch with you for supporting you for the return process. With kind regards, Asolo Team.

26 September 2023

RESOLING SERVICE: Good work, but very expensive - just buy a new pair. Got my shoes back good as new, but comfortable and nicely worn-in. But costs: Postage to Italy £20 Resole service £65 IMPORT DUTY!!! £30 Postage back to UK £20 NB: No duty charged on return of shoes to UK. I tried to get the Asolo sales rep to stop the import duty to Italy since the shoes were bought and paid for in UK, and not being permanently shipped into Italy. But he had no interest in helping out, refused to appreciate the logic (which was proven correct by the fact there was no import duty returning the shoes to the UK) and threatened to use the £65 fee to simply dispose of the shoes. I like the shoes, but won't be buying them again.

20 June 2023

La livraison n’a pas été à la hauteur Rien à dire sur le produit

Reply of the merchant

Dear customer, thank you for shopping on asolo.com and for taking the time to review our service. We will contact you in order to understand better the shipping and to improve our service. With kind regards, Asolo Team.

11 June 2023

Submitting for a resole on line didn’t give me the option of sending my boots somewhere in the USA, instead I sent ($$$) them to Italy. I only learned that was an option after I sent them and then talked to service. That would have saved me quite a bit of added expense.

6 June 2023

Asolo are nice boots/shoes but unfortunately the pair I purchased do not fit well for me. I have purchased mountaineering boots which fit, and two other pairs of low top boots. Both of the low top boots are too narrow at the toe, for my right foot.

Reply of the merchant

Dear customer, thank you for shopping at asolo.com and taking the time to review our service. Our customer service will contact you in order to better help and support you for the exchange process. With kind regards, Asolo Team.

3 May 2023

Achat et livraison normale ce qui n'est plus si courant. Je parle de la livraison.

Reply of the merchant

Dear customer, thank you for shopping at asolo.com and taking the time to review our service. From your review we cannot understand what went wrong and so our customer service will soon contact you in order to better know :) With kind regards, Asolo Team.

20 March 2023

The finished product was really good. My boots were like new. However, in the end, I paid over $230 dollars. I paid $65 for the resole and about $35 for shipping them back to me. I spent about $40 for insurance at USPS. I also spent $45 for customs on the Italy end and another $44 for duties the Italy end. Again, the product returned to me was really well done but the expense of getting my boots resoled in Italy was really high. When I bought the boots they cost me about $200 ten years ago (2012).

Reply of the merchant

Dear customer, thank you for taking the time to review our service and the resoling, we really appreciate it. We are glad you are satisfy with our resoling service and unfortunately we cannot intervene in the transportation costs or duties as they don't depend on us. Thank you again for your review, Asolo Team.

27 February 2023

What I liked: the shoes after resoling look very new again. They have a different sole profile than previously but that is fine. What I did not like: you have to pay in advance for the service, not knowing how good it is. There are no examples on the webpage of Asolo. how well it worked. Only after the shoes had been already sent off to Italy I finally got a reply from a person. Before that I was receiving automated messages. That felt not very reassuring after paying the money and not knowing if the service will actually work. So please give some examples on your webpage how a shoe repair cycle works preferably with some pictures or a video. And reply through a customer service agent rather than a generic message without any association to a person. Thank you.

Reply of the merchant

Dear customer, thank you for taking the time to review our resoling service and we are happy that you are satisfied with the result. Thank you for the suggestion and we will for sure take into consideration to add the pictures of the process in order to show the before and after result; for the moment you can read all the reviews of the service in order to have an idea of how it works and the final result. Thank you again for your comments, Asolo Team.

18 February 2023

- Please try to reduce shipping costs. Even though I measured my foot size, the delivered shoes were a bit small for me. But it was too late; I couldn't get a new one due to time limitations and not without paying the extra fee of return. For me, that was ~25euros (NL to IT), which was a bit too much. So in total I had to pay ~40euros for something I didn't keep. - Try to shut down asolonederland. It's a scam.

Reply of the merchant

Dear customer, thank you for taking the time to review our service. Regarding the fake website, we are daily fighting and denouncing them to the authorities in order to block them. For the return, we are sorry but for the moment we don't offer the free returns and the expensive are at customer; we will keep your comments in consideration for the future. Thank you again and kind regards, Asolo Team.

6 February 2023

La couleur du cuir ne correspond pas à la photo

Reply of the merchant

Dear customer, thank you for taking the time to review our service and product. Our customer service will immediately get in contact with you for knowing better what happened and support you on the return. With kind regards, Asolo Team.

28 January 2023

I received the order very fast. However the fit was not perfect and when I looked at returning the item, it said online it was not possible with a guest account. So I emailed to ask about this and did not receive a reply.

Reply of the merchant

Dear customer, thank your for shopping at Asolo.com and review our service. W ehaven't received any email or communication from you till today - we have tried to contact you twice and we are looking forward to get your answer. With kind regards, Asolo Team.

24 January 2023

Content du modèle freyney dispo Avec la promo 60%. Pas content pour backbone indisponible à ma taille lors de la commande et à nouveau disponible 48h après la fin de la promo!!! :( J’ai écrit et demandé à profiter de la promo, on m’a répondu promo 60% terminée, vous pouvez commandez à promo en cours 30%. Pas cool

Reply of the merchant

Dear customer, thank you for taking the time to review our service. All our promotions have an end date that is communicated at the moment of the launch of the promotion and we need to respect. Thank you again for your time and please, for any additional question do not hesitate to contact us and it will be our pleasure to support you. With kind regards, Asolo Team.

12 January 2023

Boot was well made and of good height. Support was adequate. Footbed is too narrow and white lining gets soiled quickly. Would not purchase again.

Reply of the merchant

Dear customer, thank you for shopping on Asolo.com and taking the time to review our service. We are happy you feel good with the boots and if you would like to receive any tip regarding how to best care your boots as you purchased Nubuck leather upper boots with leather lining, we will be more than happy to share them and support you. With kind regards, Asolo Team.

12 October 2022

Recently I purchased a pair of Asolo Greenwood boots at size 12. They were too small and I requested a return after the 15 day grace period. They declined. Next i went with some Eldo shoes at 12 1/2. They were way too big. Not sure what’s happened but it seems to me that the sizes have shifted. I’ve been a lifelong Asolo purchaser. Customer service provides robot responses. Nothing special. Boots and shoes still are Well made however the unpredictability in sizing and poor customer service or causing me to rethink Asolo.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and product and we are sorry for your not satisfying experience. Our sales condition are published on the website and agreed at the moment of the purchase and we cannot make any exception so the request of returning a product needs to be in the 14 days. Our customer service already answered to your question and emails, we kindly ask you to check in your spam box if our emails went there. Thank you again for your time, we really appreciate it and we wish you all the best adventures, Asolo Team.

26 August 2022

I was a great fan of Asolo. This is my 3rd pais of hiking boot. As it is almost impossible to find in North America, I decided to order the boot directly using your chart for the size. It doesn't work there are to short even if it was the size indicated. I tried twice and I am losing my nails ! So a lot of money lost.

Reply of the merchant

Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. Our customer service will contact you in order to help and support you for the exchange size procedure. With kind regards, Asolo Team.

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Last review: today

Certificate status: VALID

Reviews in mediation: 0

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Information on the company

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Category: Sport

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Asolo Reviews: 4,690

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Asolo
Reviews: 4,690