Asolo
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4.8 /5
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star-rating
3
/5
20 March 2023
The finished product was really good. My boots were like new. However, in the end, I paid over $230 dollars. I paid $65 for the resole and about $35 for shipping them back to me. I spent about $40 for insurance at USPS. I also spent $45 for customs on the Italy end and another $44 for duties the Italy end. Again, the product returned to me was really well done but the expense of getting my boots resoled in Italy was really high. When I bought the boots they cost me about $200 ten years ago (2012).
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Seller's reply
Dear customer, thank you for taking the time to review our service and the resoling, we really appreciate it. We are glad you are satisfy with our resoling service and unfortunately we cannot intervene in the transportation costs or duties as they don't depend on us. Thank you again for your review, Asolo Team.
star-rating
3
/5
27 February 2023
What I liked: the shoes after resoling look very new again. They have a different sole profile than previously but that is fine. What I did not like: you have to pay in advance for the service, not knowing how good it is. There are no examples on the webpage of Asolo. how well it worked. Only after the shoes had been already sent off to Italy I finally got a reply from a person. Before that I was receiving automated messages. That felt not very reassuring after paying the money and not knowing if the service will actually work. So please give some examples on your webpage how a shoe repair cycle works preferably with some pictures or a video. And reply through a customer service agent rather than a generic message without any association to a person. Thank you.
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Seller's reply
Dear customer, thank you for taking the time to review our resoling service and we are happy that you are satisfied with the result. Thank you for the suggestion and we will for sure take into consideration to add the pictures of the process in order to show the before and after result; for the moment you can read all the reviews of the service in order to have an idea of how it works and the final result. Thank you again for your comments, Asolo Team.
star-rating
3
/5
18 February 2023
- Please try to reduce shipping costs. Even though I measured my foot size, the delivered shoes were a bit small for me. But it was too late; I couldn't get a new one due to time limitations and not without paying the extra fee of return. For me, that was ~25euros (NL to IT), which was a bit too much. So in total I had to pay ~40euros for something I didn't keep. - Try to shut down asolonederland. It's a scam.
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Seller's reply
Dear customer, thank you for taking the time to review our service. Regarding the fake website, we are daily fighting and denouncing them to the authorities in order to block them. For the return, we are sorry but for the moment we don't offer the free returns and the expensive are at customer; we will keep your comments in consideration for the future. Thank you again and kind regards, Asolo Team.
star-rating
3
/5
6 February 2023
La couleur du cuir ne correspond pas à la photo
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Seller's reply
Dear customer, thank you for taking the time to review our service and product. Our customer service will immediately get in contact with you for knowing better what happened and support you on the return. With kind regards, Asolo Team.
star-rating
3
/5
28 January 2023
I received the order very fast. However the fit was not perfect and when I looked at returning the item, it said online it was not possible with a guest account. So I emailed to ask about this and did not receive a reply.
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Seller's reply
Dear customer, thank your for shopping at Asolo.com and review our service. W ehaven't received any email or communication from you till today - we have tried to contact you twice and we are looking forward to get your answer. With kind regards, Asolo Team.
star-rating
3
/5
24 January 2023
Content du modèle freyney dispo Avec la promo 60%. Pas content pour backbone indisponible à ma taille lors de la commande et à nouveau disponible 48h après la fin de la promo!!! :( J’ai écrit et demandé à profiter de la promo, on m’a répondu promo 60% terminée, vous pouvez commandez à promo en cours 30%. Pas cool
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Seller's reply
Dear customer, thank you for taking the time to review our service. All our promotions have an end date that is communicated at the moment of the launch of the promotion and we need to respect. Thank you again for your time and please, for any additional question do not hesitate to contact us and it will be our pleasure to support you. With kind regards, Asolo Team.
star-rating
3
/5
12 January 2023
Boot was well made and of good height. Support was adequate. Footbed is too narrow and white lining gets soiled quickly. Would not purchase again.
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Seller's reply
Dear customer, thank you for shopping on Asolo.com and taking the time to review our service. We are happy you feel good with the boots and if you would like to receive any tip regarding how to best care your boots as you purchased Nubuck leather upper boots with leather lining, we will be more than happy to share them and support you. With kind regards, Asolo Team.
star-rating
3
/5
12 October 2022
Recently I purchased a pair of Asolo Greenwood boots at size 12. They were too small and I requested a return after the 15 day grace period. They declined. Next i went with some Eldo shoes at 12 1/2. They were way too big. Not sure what’s happened but it seems to me that the sizes have shifted. I’ve been a lifelong Asolo purchaser. Customer service provides robot responses. Nothing special. Boots and shoes still are Well made however the unpredictability in sizing and poor customer service or causing me to rethink Asolo.
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Seller's reply
Dear customer, thank you for taking the time to review our service and product and we are sorry for your not satisfying experience. Our sales condition are published on the website and agreed at the moment of the purchase and we cannot make any exception so the request of returning a product needs to be in the 14 days. Our customer service already answered to your question and emails, we kindly ask you to check in your spam box if our emails went there. Thank you again for your time, we really appreciate it and we wish you all the best adventures, Asolo Team.
star-rating
3
/5
26 August 2022
I was a great fan of Asolo. This is my 3rd pais of hiking boot. As it is almost impossible to find in North America, I decided to order the boot directly using your chart for the size. It doesn't work there are to short even if it was the size indicated. I tried twice and I am losing my nails ! So a lot of money lost.
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Seller's reply
Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. Our customer service will contact you in order to help and support you for the exchange size procedure. With kind regards, Asolo Team.
star-rating
3
/5
3 July 2022
I was surprised to find out how much additional shipping and customs I wound up having to pay, when shipping was included in the original cost. It was not made clear enough, I think, that only your return shipping was included in that, and had I known in advance how much it would actually cost I might have chosen not to repair the boots. On the other hand, once I received the boots, I was very happy with the quality of the repair that was done. Your staff did very good work. So it was a mixed experience. Thanks. David New
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Seller's reply
Dear customer, thank you for taking the time to review our service and for accessing to our resoling service. We are glad you are happy with your resoled boots and please, kindly note that all our conditions are written before accessing and requesting the service. For any question, we will be happy t support and help you. We wish you all the best adventures with your resoled boots, Asolo Team.
star-rating
3
/5
28 June 2022
The trail shoes I just ordered from what I thought was Asolo, I suspect was some kind of generic company impersonating Asolo. These shoes are not the same quality as I've always received from Asolo, and they apparently were made in Vietnam. From what I read and understand about Asolo, ALL of their shoes are made in either Romania or Italy. Had I noticed that they were manufactured in Vietnam (Asia), I would not have ordered them. These shoes are definitely inferior to what I've always received from Asolo; when I put them on, I immediately realized they did not fit well at all -- Asolo boots and shoes have always fit perfectly right out of the box. I've been ordering products for well over 35 years. Also the tracking information and the shipment in general was obviously not from Italy, as they indicated.
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Seller's reply
Dear customer, thank you for shopping at asolo.com and fr taking the time to review our service and product. We confirm you that this is the official website of Asolo and that our models are produced in Italy, Europe and Asia depending on the model and technologies used. The model you purchased is made in Asia and please, kindly know that all the details -including the made in- is specified on the product page. Please, for any question, we will be happy to help and support. With regards, Asolo Team.
star-rating
3
/5
21 June 2022
Long time for delivery. If purchased in the US.
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Seller's reply
Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. As per our condition, the delivery time to USA is two working days. With kind regards, Asolo Team.
star-rating
3
/5
20 June 2022
Sending my boots to Italy for repairs (new soles) was probably not the best idea in terms of cost and expediency. Shipping was over $100 US dollars, and repairs and shipping cost another $150 US dollars; it also took about four months to get my boots back. However, the re-sole job is phenomenal and better than could have been done in the US. Asolo also reconditioned the outside of my boots and they look new! I think I’ll be able to wear them another 15 years! Three stars because of the cost and the wait, but I think it may have been worth it.
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Seller's reply
Dear customer, thank you taking the time to review our resoling service. We will take care of your comments for improve our service in the future, but please, kindly not that the four month waiting was the waiting time for shipping from you to our Headquarter as you relaid on standard postage and not an express service. Thank you again and kind regards, Asolo Team.
star-rating
3
/5
19 June 2022
Great work, though response time was slow. Additionally, I was charged for duty, which would’ve been nice to plan for as I calculated whether to make the repair.
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Seller's reply
Dear customer, thank you taking the time to review our resoling service. Please, kindly note in the request page before accessing to the service it is underlined that what it is not included are the possible duties invoiced by the customs when importing from a non-European country. Thank you again for accessing to our service and for any question, we will be happy to help and support you. With kind regards, Asolo Team.
star-rating
3
/5
29 March 2022
Asolo should not resoling outside Europe since it does not want to pay very strange custom fees when receiving shoes in Italy. I paid netto for resoling 50% of the ptice of an equivalent Asolo new shoe !!!
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Seller's reply
Dear customer, thank you for taking the time to review our service. For the resoling service all the costs and possible addition (as the cost of duties for importing the goods from a non-European country) are specify before accessing and requesting the service. For any question or clarification, we will be happy to help and support. With kind regards, Asolo Team.

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.
Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82
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