Asolo
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star-rating
3
/5
8 September 2021
Website would not accept my (valid) credit card. Multiple tries resulted in the card being cancelled and a new one issued. Very inconvenient.
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Seller's reply
Dear customer, thank you for taking the time to review our service. You will now get contacted by administration and IT Department in order to know what happened during the purchase and with which credit card. With kind regards, Asolo Team.
star-rating
3
/5
7 September 2021
Gastos de envio muy caros
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Seller's reply
Dear customer, thank you for taking the time to review our service and for shopping on Asolo.com. Please, kindly note that Asolo doesn't offer the free of charge transportation and that the shipping costs are published on our website. We will for sure take your comment into consideration for improving our service, thank you for that. With kind regards, Asolo Team.
star-rating
3
/5
14 June 2021
Les chaussures sont biens même si sur les années la qualité a un peu baissé (surtout pour les pieds fins ou moyens) par contre certaines précisions sur le coût du transport laisse parfois à désirer ainsi que la SAV qui ne m'a toujours par répondu sur une erreur de lieu de livraison (de leur part)
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Seller's reply
Dear customer, thank you very much for taking the time to review our service and product. Regarding the shipping we're sorry but you contacted us on Saturday and we answered to you on Monday when our Team was back in the office :) Thank you for your comments, we will for sure take all of them in consideration for improving. We wish you all the best adventures, Asolo Team.
star-rating
3
/5
8 April 2021
The product price was only listed in Euro's. This added to the confusion on what the actual charges to my credit card would end up being. Also ASOLO said I would be getting a discount if I purchased the item in March. When we tried to use the discount CODE the website rejected that. In the end the price was higher by 20% from the same shoe purchased inside USA.
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Seller's reply
Dear customer, thank you for taking the time to review our service and product. We would like to share with you that all the transactions and payments on our website are in Euro - we do show the dollars conversions just as an indicator for your of the conversion. Regarding the promo-code has a limited time period which is listed on the text :) We thank you again for for comment and time, we really appreciate it. We wish you all the best adventures with your new boots, Asolo Team.
star-rating
3
/5
2 March 2021
I had terrible trouble trying to place my order and I could not get through to any Asolo Rep by phone nor by online chat. Eventually my order seemed like it might have gone through but, I never received any confirmation email nor any kind of acknowledgement that my order had been received. I had to email Asolo and the next day I got a return email saying that my order was good. I tried numerous times for a number of days to reach an Asolo Representative by phone; the line was constantly busy.
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Seller's reply
Dear customer, thank you for taking the time for reviewing our service and product; we're sorry for your words as you've been in contact by phone with one of our manager who directly called you from Italy to USA, we also answered to your emails in whic you were asking if the order went thought our system correctly, we immediately confirmed it and kindly ask you to check in your spam box as our mails may had went there. This was just to clarify what happened and that we have been happy and pleased to help and support you. Thank you again for being our customer and we wish you all the best adventures with your new boots, Asolo Team.
star-rating
3
/5
26 February 2021
la livraison est conforme à la commande. Le délai de livraison a été de 3jours. Par contre le site internet est épouvantable à utiliser. Ne respecte pas les normes de conception
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Seller's reply
Dear customer, thank you for taking the time for reviewing our service and product; we're happy and proud to tell you that soon we will launch a new website which we hope it will satisfy your expectations and we will wait for you there :) We wish you all the best adventures, Asolo Team.
star-rating
3
/5
28 January 2021
Puntuali nella consegna. In genere porto 41,5 - 42. Qui avrei dovuto prendere il 41,5 non il 42. Ho un solo dubbio nella foto al momento dell'acquisto sono sicuro di aver visto sulla scarpa gore-tex che sinceramente non vedo in quelle che mi sono state consegnate. In fattura risulta modello: space mm walnut. Potrei gentilmente sapere se quanto ho ricevuto sia o meno in gore-tex.
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Seller's reply
Gentile cliente, la ringraziamo per aver acquistato dal nostro sito e per aver recensito il nostro servizio. Abbiamo visionato il suo ordine sul nostro server e il modello che lei ha acquistato come riportato in fattura è il modello Space Uomo; il seguente modello non presenta una fodera in Gore-Tex, ma una fodera in vellutino. Il modello Space si declina anche in una seconda versione che presenta la membrana Gore-Tex che può trovare al seguente link: https://www.asolo.com/prodotti/hiking/a-fast/space-gv-walnut.html Il nostro Team l'ha già contattata privatamente così da fornirle l'informazione che desiderava ricevere. La ringraziamo nuovamente e le auguriamo le migliori avventure, Asolo Team.
star-rating
3
/5
10 December 2020
Asolo Grid Mid GV Ça ressemble à une chaussure de randonnée mais... La semelle est très souple, trop souple, qui fait que l'on ressent la moindre aspérité du sol, avec un inconfort certain sur chemins caillouteux ou rocailleux. Même si la semelle possède une super accroche, le manque de rigidité fait que l'on dérape facilement par manque d'effet levier de la pointe avant. Le chaussant est très souple, trop souple, qui fait que l'on a l'impression que le pied n'est pas calé, et la semelle se dérobe de manière transversale, notamment dans les devers, qui fait que les chevilles pourraient être mises à rude épreuve. Ce qui est d'autant plus déroutant compte tenu de la bonne adhérence de la semelle. Par ailleurs, la structure simple toile synthétique du dessus du chaussant (n’étant donc pas doublé par une croute de cuir comme d'autres modèles) fait que le pied subit pleinement la chaleur extérieur par ces temps de canicule. Sous le soleil, le pied "fume" rapidement ! Le laçage continu monte très haut, qui fait que le seul desserrage des œillets ne suffit pas à ouvrir la chaussure, et oblige à chaque fois à réajuster le laçage pour trouver le compromis entre confort et bonne tenue pour assurer le grip. De plus, gros problème concernant l'uniformité des tailles, le UK 9 1/2 Vietnamien taille plus grand que le UK 9 1/2 Roumain !!. Presque une 1/2 pointure, que l'on ressent fort désagréablement lors de la marche, et se contrôle aisément en comparant les semelles de propreté avec d'autres chaussures. Si la chaussure est toujours fidèle à la qualité Asolo, elle est à réserver à de courtes randonnées sur routes ou chemin de terre. A mon sens, la "Grid Mid GV" aurait plutôt sa place dans la catégorie "Urban OutDoor" et non pas "Hiking". Certes je suis un inconditionnel des "Fugitive / Avalon / Horizon GTX", mais même par rapport à des tailles basses souples type "Agent / Shiver GV", je suis fort déçu par les "Grid Mid GV". :(
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star-rating
3
/5
2 December 2020
De todo. De los tres pares que he comprado, dos son excelentes en calidad, pero hay uno que no lo tengo muy claro
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star-rating
3
/5
17 November 2020
I found a pair of my favorite boots online, in a color combo not available as far as I can find online, directly through ASOLO's website. Even with shipping from EU to US, it was less than I could purchase them here in the US. The icon online for selecting the desired size, defaults to UK sizing, and the button is pretty small where it has you switch between UK, US, and EU. As a result, I erroneously selected UK, and had the wrong size delivered. Now, with the cost of shipping the boots back for an exchange, getting the correct size shipped negated all of the original savings. This is my fault, completely, but I do wish that 2 changes were made to the website: 1) The sizing defaults first to the geographic location of the visiting IP address. 2) The button for indicating the correct sizing is larger and more noticeable. I saw 11.5, and just went with that, not realizing 11.5 in UK means 12 in US. Communication with the company has been great, just a bummer of a mistake. Looking forward to getting my correct size received and put to good use!
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Seller's reply
Dear customer, thank you for taking the time to review our service and we're sorry for your non-positive review due to the mistake of size selection. Pleae, next time we kindly ask you to check the order confirmation and in case to contatc us and we'll be happy to support and help you. We took note also of your comments and we'll take them into consideration for the next website update. Thank you again and we wish you all the best adventures with your new boots, Asolo Team.
star-rating
3
/5
9 October 2020
We went well: The shoes were delivered at our house in Belgium, in perfect timing and apparently in good shape. We are living in Qatar and due to pandemic, will not be able to try the shoes before Feb 2021 unfortunately. We however have no doubt about the quality; I have a pair of similar ASOLO hiking shoes, purchased in 2009 and they are only reaching their end of life now, 11 years later (but still usable for normal walking). They are so good, I purchased a pair for my wife although she used to have a French brand. What went wrong: We dropped a message via the ASOLO website to enquire about sizes issue. ASOLO never bothered responding. If you put a "contact" function, please put someone to respond or, if not, remove it. There is nothing more frustrating not receiving a response and it does impact your image negatively. Best regards Marc V.
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star-rating
3
/5
21 September 2020
Avevo chiesto nelle note di consegnarmi il prodotto ad inizio ottobre ed invece mi è stato recapitato a metà settembre. La consegna è andata a buon fine per puro caso.
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star-rating
3
/5
27 May 2020
Non avrei mai e poi mai pensato di comprare due prodotti made in vietnam e made in romania in un calzaturificio serio come il vostro.......
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star-rating
3
/5
7 May 2020
Le informazioni di tracciabilità sono arrivate dopo la consegna del pacco.
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Seller's reply
Gentile cliente, la ringraziamo per aver acquistato dal nostro sito e per aver recensito il nostro servizio. Provvediamo subito a verificare il motivo del ritardo dell'invio del tracciamento del pacco e la ringraziamo per questa segnalazione. Le porgiamo i nostri più cordiali saluti, Asolo Team.
star-rating
3
/5
6 May 2020
Tout OK, mais j'aurais aimé avoir plus de précisions sur le site concernant la souplesse de la semelle (je voulais une semelle rigide).
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Seller's reply
Dear customer, thank you very much for taking the time to review our service, we really appreciate it. We upload all the information on the technical descriptions, plus all the technologies details are linked with the logos you see. Please, for the next time, we kindly recomend you to contact us in the chat for any dubt or question and it will be our pleasure to help and support you. Thank you again and kind regrads, Asolo Team.

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.
Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82
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