Asolo
Reviews: 4,690

4.8

Calculated on 691 reviews in the last 12 months

Last 3 months: 4.7/5

(out of 139 reviews)

Last month: 4.7/5

(out of 42 reviews)

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4.8 /5

Last review: 8 July 2025

18 June 2025

My personal experience was not good, and it could have been avoided. While love my boots, and I am more than happy with the finished product - with all of the fees involved: Asolo's resoling costs, the import/customs fees, and shipping...I ended up paying more than what i would have paid to simply buy a new pair in the US. So - that should have been much, much more clearly stated on Asolo's website. Better - Asolo should do what most manufacturers do in this case: Include the shipping fee to send from wherever the customer is located to the factory in the cost of the resoling fee, and send a printable label for the customer to print off and afix to the box for shipping. That way, there is no guess work on what the real cost of the service is. As I said - happy to have my boots back, and they are in good shape. Not happy at all at the ultimate cost of the service - if I had known it would be this expensive to ship them to Italy and have it done, I would have just thrown them away and started with a brand new pair. Will not recommend Asolo to friends and family...

Reply of the merchant

Dear customer, thank you for accessing at our resoling service and for taking the time to review our service. All the included and excluded costs on the resoling are specified before requesting the service, in any case, for improving our service we will take into consideration all your comments for the future implementation. With kind regards, Asolo Team.

5 June 2025

Terrible shopping experience. This company was very responsive when they wanted my money during the buying process, but after is a different story. I needed to exchange these when they arrived due to being too small, and got no responses from my various emails.

25 May 2025

Sadly, I have to say my shopping experience was not good. I love Asolo boots and shoes, and would wear nothing else, given the opportunity. However, I find your emails etc unclear and difficult to navigate. (I had to contact customer services just to access my account). On the other hand, your customer service was very clear, helpful and quick to respond. The delivery with FedEx was a joke. Twice they said they were delivering, and twice they didn't show. My shoes were taken to the wrong address. I was panicking as you only have a 14 day return policy. Also to have to pay for delivery AND returns I think is too much. After placing my order, I became ill and house bound. How am I supposed to print off a return label without a printer? How would I even do it IF I had a printer? It's all far to complicated and stressful. I will never buy through you again simply for that reason. I will try to arrange a return but I think I may just have wasted a lot of money. Sad for me , and sad for you as a loose a devoted customer.

Reply of the merchant

Dear customer, thank you for taking the time to review our service. At Asolo, as per our Sales Terms and Conditions we do not offer free shipping and free returns and they are at customer expensive. As you said, our customer service is helping you organizing the FedEx labels and pick-up of the box, if you need extra assistance from us, please, do not hesitate to contact. With kind regards, Asolo Team.

20 May 2025

You must make it obvious this a purchase from oversees. Everyone expects free shipping and you are causing me to spend $100 just to exchange. I could have purchased from a local company but did not know you were oversees. The shipping cost should be highlighted on the purchasing page. You are deceiving people, I love the shoes but need a different size. The customer service is horrible.

14 April 2025

Our experience was mixed. We sent 2 pair of boots from the US to Italy to have them repaired. Excellent service and communication with the first pair. The second pair is STILL stuck in customs and we have reached out to ASOLo customer service repeatedly to try and get them out of customs and not ONE reply back! 5 star service on the first pair but no help or communication with the second. We have confirmed with tracking that they are still at customs ( sent at end of February). I have sent multiple unanswered emails since the first pair were returned, and no reply to any of them. I was so happy with the first pair of boots but so sad that the second have been sitting in customs for so long. I am happy to pay any additional fees if needed, but I cannot get anyone to help me with this issue.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and for accessing to our resoling service. We asked our customer service and actually we answered your emails, please, kindly check in your spam. Unfortunately the customs procedure is not on our hand, we sent them all documents for clearance and we are looking forward to receiving your boots. With kind regards, Asolo Team.

2 March 2025

Ci sono sbavature di colla su tutto il perimetro di giunzione nella parte superiore della scarpa esteticamente non è bello da vedere

4 January 2025

Boots came and did not fit. Submitted a request for return 6 days ago with no response. They only offer 14 days to return, even though they are international, and I have not received any response to return the very expensive boots. I will miss the return window due to their inability to communicate.

Reply of the merchant

Dear customer, thank you for shopping on asolo.com and for taking the time to review our service. Our offices were closed for Christmas Holidays and as soon as we were back we approved your return request. Thank you again and kind regards, Asolo Team.

11 December 2024

The fact that it will take more to return than what I purchased the shoe for is absolutely ridiculous. I will never buy from Asolo again. I will make sure the leave the warning to ALL. Moreover should be posted on the front of your website! Not that shoes are returnable. I paid 13 dollars to get the shoes to my home it should be that or less to return!

8 December 2024

Return policy is horrible, they ship for $13 and want you to pay $75 to return There are other hiking boots that are great with reasonable return I will not buy again, despite having asolo hiking boots for 25 yrs, nor will i recommend ,fit is of utmost importance so if returns not possible then do not buy, very simple!

13 November 2024

I ordered the wrong size as I needed a US size and mistakingly selected the UK size. I immediately reached out to Asolo by their website customer service e mail to request they stop the order and either cancel it or substitute the size I ordered for the size I actually needed. No response, even now after the order was shipped. I had hoped Asolo customer service would be more closely monitored that they could respond to my request. Also, if one is a guest orderer and not an account holder, there is no way to track the order. I ordered as guest.

11 November 2024

I own 13 pairs of Asolo low and medium hikers. I will never buy anymore. I have 3 pair getting fixed for new soles $560. Manufacturer defect.

Reply of the merchant

Dear customer, thank you for shopping on asolo.com and taking the time to review our service. We do not understand what you are referring about and so our responsible will contact you immediately in order to know more about it and support you. With kind regards, Asolo Team.

10 November 2024

Leider passen beide Paar Schuhe nicht, da sie am Schaft zu eng geschnitten sind. Daher möchte ich den Kauf widerrufen und bitte um Übersendung der Rückgabeformulare und Erstattung der Kaufsumme. Vielen für Ihr Verständnis und Sendung der Formulare per eMail. Mit freundlichen Grüßen Gunter Acker

Reply of the merchant

Dear customer, thank you for shopping on asolo.com and taking the time to review our service. Our customer service already contacted you for supporting you on the return process which you can ask directly from your profile. With kind regards, Asolo Team.

9 October 2024

Poor quality resoling work - something when wrong in the process - adhesive failed or aged brittle rubber used. Boots failed on first gentle walk. Total cost of resoling Euro 130.00 from the UK. Multiple emails backwards and forwards.. eventually offered to resole again if pay extra Euro 50......Sad that they do not care about customers. Original boots were great - but resoling is a waste of money.

24 September 2024

Awful. I recently bought hikers and although they were incredibly nice, they didn’t fit my feet properly. Your company made it so difficult to return them, I ended up keeping them in hopes I can resell them online. I’ve never experienced service like that and would expect a company to be more customer friendly in today’s global economy. Sorry…but it’s true.

Reply of the merchant

Dear customer, thank you for shopping at asolo.com and for taking the time to review our service. On our website we underline that the return costs are at customer expensive and we do not offer free returns. With kind regards, Asolo Team.

6 August 2024

LE SCARPE NON SONO MAI ARRIVATE

Reply of the merchant

Gestile cliente, la ringraziamo per aver acuistato su asolo.com. Il nostro servizio clienti è già in contatto con lei perchè da nostro sistema le scarpe sembrano essere state consegnate. Rimaniamo a sua disposizione, Asolo Team.

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Information on the company

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Category: Sport

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Asolo Reviews: 4,690

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Asolo
Reviews: 4,690