Asolo
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star-rating
2
/5
2 June 2026
Trying to make a return is difficult and there is no timely communication. The two week window is very short when working through the internet. Being able to contact you directly would help. I lke your product but will not shop on your site again.
Seller's reply
Dear customer, thank you for your feedback. We're sorry to hear that the return process and communication did not meet your expectations - we understand your concerns regarding the return window but please, kindly note that this time window is communicated while shopping. Your comments have been shared with our team as we work to improve our service. We appreciate your support and hope to provide a better experience in the future, Asolo Team.
star-rating
2
/5
1 June 2026
3-months for the resoling was too long to wait, there wasn't any progress updates unless we initiated them. Also, the additional fees charged were unexpected after the order was taken. Noticed the resoling added a layer to the sole, assuming that's an improvement to the configuration the boots are sold new since there are many complaints on Asolo soles coming loose
Seller's reply
Dear customer, thank you for your feedback. We apologize for the longer-than-expected turnaround time, but please, kindly note that this happened as you shipped your boots with a standard mail which took three months to arrive rather with an express shipping company. We appreciate your observations about the new sole construction and thank you for sharing your experience with us. With kind regards, Asolo Team.
star-rating
2
/5
27 May 2026
Very disappointed with cost of shipping for items being returned! This could be labeled as price gouging!
star-rating
2
/5
24 May 2026
die Produkte sind gut, der Service langsam und mäßig, eine Retoure kostet 20.- Euro nach Italien. Ob ich hier noch mal bestelle ist fraglich.
star-rating
2
/5
26 April 2026
Order came quickly but the shoes were the wrong fit. I replied asking for a return authorization and it has been 3 weeks and no reply from Asolo! I'm a long time customer and very disappointed.
star-rating
2
/5
9 April 2026
Bonjour, J'avais commandé des chaussures de marche en ville à la même taille (5) que les miennes achetées il y a qq temps et hélas elles étaient moins large d'un centimètre et donc trop étroites pour mon pied. J'ai à regret ete obligée de les renvoyer (22 euros colissimo) et j'espère être rembourséé de mon achat.
star-rating
2
/5
16 March 2026
In one way, they did an absolutely brilliant job of resoling my boots-they look new. However, they are now unwearable. The sole is different from the original and jams up into my low arch. I will see if I can give them away.
Seller's reply
Dear customer, thank you for taking the time to review our service - our customer service will immediately contact you for understanding what happened and how to support you. With kind regards, Asolo Team.
star-rating
2
/5
6 January 2026
The quality of the boot resoling seems very good (so far). However, the expenses involved were crazy between the shipping and the tariffs and taxes. I wouldn't do it again, I'd just buy a new pair of boots. And if this resoling isn't effective and I run into the same problems with the soles coming off, I probably won't buy and Asolo boot.
star-rating
2
/5
16 December 2025
I received my boots quickly, but they were too big. I immediately requested a return and then found out that it would cost me around $100.00 to return them. They had cost me $179.00 total with shipping. I had no idea when ordering that it would cost that much to return them! If I had known I would not have ordered them.
star-rating
2
/5
4 November 2025
Commande : bien. Livraison : nul.
star-rating
2
/5
31 March 2025
Spedizione molto veloce, acquisto semplice. Purtroppo le scarpe acquistate avevano segnali sulla punta. Ho scritto al servizio clienti e non ho mai ricevuto una risposta
Seller's reply
Gentile cliente, la ringraziamo per aver acquistato sul nostro sito. Il nostro servizio clienti le ha scritto più mail, proveremo a ricontattarla ma le chiediamo gentilmente di verificare tra le spam. La ringraziamo nuovamente e la porgiamo i nostri più cordiali saluti, Asolo Team.
star-rating
2
/5
22 February 2025
I ordered a pair of Eldo approach shoes size 11.5. They were a bit narrow and at least a size or two too big. About 1” of space between big toe and front of shoe. Sizing in these is way off. Unfortunately when I googled to buy this shoe I was directed to the Italian site which did not direct me back to the US site so when I went to exchange the cost to ship back was more than what I paid for the shoes. This means I could not return them and that now I have a pair of shoes I have to try to sell on eBay or something.
Seller's reply
Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. On our website, as per our Sales Conditions, we do not offer free returns which are at customer expensive. For any additional question, we will be happy to help and support you. With kind regards, Asolo Team.
star-rating
2
/5
13 December 2024
Left boot does not match the right . Poor craftsmanship.
Seller's reply
Dear customer, thank you for taking the time to review our service and product. You will get contacted by our customer service in order to see pictures for the differences of the two boots and give you the best support. With kind regards, Asolo Team.
star-rating
2
/5
11 November 2024
The Puchase went well very timely. However the return process has been awful. I paid for the return of the purchase 4 days ago with no return shipping label yet. Additionally return emails are very slow in responding 4 days . Customer Service response needs to be improved.
star-rating
2
/5
31 October 2024
The order process with VAT, customs, etc, was too complex. It would be easier to just have one transaction and you guys can figure out different VAT and customs charges - that should not be the customer’s responsibility. The actual product was great - the payment/order/deliver process was far, far, far too complicated
Seller's reply
Dear customer, thank you for taking the time to review our service - for the resoling service we cannot calculate the duties before the box arrives as it is a customs evaluation and so we cannot invoice the cost before they arrive. We will keep your comments into consideration for any future implementation. With kind regards, Asolo Team.

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Company information

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT Number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82