Asolo
Reviews: 4,666

4.8

Calculated on 687 reviews in the last 12 months

Last 3 months: 4.7/5

(out of 160 reviews)

Last month: 4.7/5

(out of 50 reviews)

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4.8 /5

Last review: 19 June 2025

31 March 2025

Spedizione molto veloce, acquisto semplice. Purtroppo le scarpe acquistate avevano segnali sulla punta. Ho scritto al servizio clienti e non ho mai ricevuto una risposta

Reply of the merchant

Gentile cliente, la ringraziamo per aver acquistato sul nostro sito. Il nostro servizio clienti le ha scritto più mail, proveremo a ricontattarla ma le chiediamo gentilmente di verificare tra le spam. La ringraziamo nuovamente e la porgiamo i nostri più cordiali saluti, Asolo Team.

22 February 2025

I ordered a pair of Eldo approach shoes size 11.5. They were a bit narrow and at least a size or two too big. About 1” of space between big toe and front of shoe. Sizing in these is way off. Unfortunately when I googled to buy this shoe I was directed to the Italian site which did not direct me back to the US site so when I went to exchange the cost to ship back was more than what I paid for the shoes. This means I could not return them and that now I have a pair of shoes I have to try to sell on eBay or something.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. On our website, as per our Sales Conditions, we do not offer free returns which are at customer expensive. For any additional question, we will be happy to help and support you. With kind regards, Asolo Team.

13 December 2024

Left boot does not match the right . Poor craftsmanship.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and product. You will get contacted by our customer service in order to see pictures for the differences of the two boots and give you the best support. With kind regards, Asolo Team.

11 November 2024

The Puchase went well very timely. However the return process has been awful. I paid for the return of the purchase 4 days ago with no return shipping label yet. Additionally return emails are very slow in responding 4 days . Customer Service response needs to be improved.

31 October 2024

The order process with VAT, customs, etc, was too complex. It would be easier to just have one transaction and you guys can figure out different VAT and customs charges - that should not be the customer’s responsibility. The actual product was great - the payment/order/deliver process was far, far, far too complicated

Reply of the merchant

Dear customer, thank you for taking the time to review our service - for the resoling service we cannot calculate the duties before the box arrives as it is a customs evaluation and so we cannot invoice the cost before they arrive. We will keep your comments into consideration for any future implementation. With kind regards, Asolo Team.

15 October 2024

Site was poorly written out and ordered a UK size and not a US size.

27 May 2024

tempi di consegna LUNGHISSIMI e domandate 11 euro..

Reply of the merchant

Gentile cliente, la ringraziamo per aver acquistato sul nostro sito e per la recensione; il nostro sito effettua tutte le spedizioni con il nostro partner BRT il quale garatisce 24/48 ore dal momento della presa in carico dell'ordine. Visualizzando il suo ordine specifico vediamo che il corriere le ha consegnato il pacco in meno di 24 ore. La ringraziamo nuovamente per l'acquisto e per qualsiasi ulteriore domanda rimaniamo a sua disposizione, Asolo Team.

11 May 2024

Hello. I had Invoice n° 2023-1-06670, repairing the soles on my boots. Since I have gotten them back, I have noticed that they are not nearly as waterproof as they once were. Please advise if there's anything that can be done.

Reply of the merchant

Dear customer, thank you for taking the time to review our resoling service - our customer service is already in contact with you for supporting you. With kind regards, Asolo Team.

4 May 2024

Let me first say that I got my boots back and they were as good as new! I am super happy with the cobbling, the replacement of the laces and inner soul. The rest of the process with shipping and extra fees and being tied up in customs and that whole debacle is absolutely unnecassary! If Asolo is gonna offer a service then they should either streamline the process to where its one fee and all you get is a shipping label or they need to have a cobbler in the states. If I would have known all the BS associated with shipping boots overseas, I would have just bought a new pair or went with a different brand. Honestly its just ridiculous to send boots back. My advice to anyone wanting to send boots back, just buy a new pair,,,, trust me.. I am super happy with the boots when I got them back but everything surrounding just angers me and I am not a person who get upset easily. Learn from my experience, travel at your own risk.

Reply of the merchant

Dear customer, thank you for taking the time to review our resoling service; we would like to underline that all the costs are written and specified before requesting and accessing to the resoling service to the page dedicated to the introduction. Please, also for the future, for any doubts do not hesitate to contact us and we will be happy to help and support you. With kind regards, Asolo Team.

16 October 2023

The communication and final product were great. I likely would not have another pair of boots resoled though due to the cost which I didnt not feel was accurately conveyed early in the process. I was not aware that it would cost me so much to ship them in, pay the duties, all on top of the cost to resole and pay for the shipping back. Honestly, it would have been easier and quicker to buy new boots. My 2 star rating is based on what I feel wasn't a great sense of the total cost when I set out on this process. The communicate with the company was good and final product was excellent, although the soles used as replacements are clearly not the same color/shade as the original and it is noticeable. I will say that it's not worth the cost of me sending them back just for color alone.

Reply of the merchant

Dear customer, thank you for taking the time to review our service, we really appreciate it and we are glad you are satisfied with the resoling. We share the costs and details on the general page before requesting the resoling service. Please, also in the future, for any question kindly write to us in order to clarify all your doubts regarding service or products. With kind regards, Asolo Team.

30 May 2023

La méthode pour trouver sa pointure ne fonctionne pas .j’ai donc retourné le colis , en attente d’un remboursement.

16 May 2023

I could not find any men's size 7 1/2 in the US, so ordered from Asolo. Unfortunately, I made a mistake and ordered what I thought was US sizing and ordered European sizes. Your company would not issue any kind of compensation for the return and it cost me $100 to return the two pairs of incorrect sizes. So I had to order a new pair of 7 1/2 men's Drifter and when they arrived the length was good but the entire boot was made smaller all over and did not fit, so another $85 to send them back. I am discouraged and done ordering from you.

25 April 2023

I bought what I thought were US sizes. Unfortunately, they were European sizes. I asked Carol Zanin if Asolo would please offer me a one time forgiveness as the return fee was going to be $100. She said there was no forgiveness on ordering wrong sizes, so I paid through the Asolo sight the Fed Ex charges and emailed her along with sending the Paypal receipt, waiting for the labels to be sent to me. I paid for the return postage on Friday and then learned that she will not be in the office until Wed. 4/26. Since you only allow a short time to return these boots and I paid to get the label from Asolo, I reached out to find another person who could help me at Asolo. This above "feedaty" is the only response I received and no labels. I thought that someone else in the company could help me. Hopefully, she will get the paypal receipt and get me the labels by tomorrow. Please, make this happen this week, so at least I can get a refund for the two wrong sized boots!

Reply of the merchant

Dear customer, thank you for taking the time to review our service - we are sorry for the late answer but on Monday was national holiday and our offices were closed. Our customer service is assisting and supporting you on the return process now :) With kind regards, Asolo Team.

18 April 2023

Please do not put conflicting sentences about shipping cost on your website for resoling service. The total shipping cost should be clearly shown upfront. If Italy or EU customs charge import duty for used shoes for repair even though Asolo declaration document was enclosed in the package, I would like to know that up front, too. The total duty and postal handling cost in Italy was more than 60% of the value of the shoes.

Reply of the merchant

Dear customer, thank you for taking the time to review our service and the resoling. All the costs and the possibile duties are written and agreed before requesting the resoling - unfortunately we cannot determinate the precise duty amount as it doesn't depend on us, but yes, we mention openly that the duties are not included in the resoling service. For any additional question, we will be happy to help. With kind regards, Asolo Team.

19 February 2023

I was disappointed with my experience. The cost of resoling my hiking boots was nearly equivalent to purchasing of new boots. The cost was approximately $64 USD, however shipping, customs and other extraneous charges amounted to over $210. Yes, the fact that I would be responsible for these charges for custom and shipping were disclosed, but not the actual cost until my boots were already in the box and I had paid for the resoling. I am very pleased with the work, I think the boots fit better now than before I sent them off to be repaired. I wouldn’t do this again or recommend anyone else do it as well.

Reply of the merchant

Dear customer, thank you for taking the time for reviewing our resoling service and we are happy you are satisfied with the result. Regarding the duties cost we unfortunately cannot determinate them before receiving the boots. Thank you again and kind regards, Asolo Team.

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Last review: 2 days ago

Certificate status: VALID

Reviews in mediation: 1

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Information on the company

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (User Enabled)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
VAT number 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Category: Sport

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Asolo Reviews: 4,666

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Asolo
Reviews: 4,666