Asolo
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3 September 2026

Asolo is clearly a well made shoe and respected brand in the outdoor space. I primarily wear Salewa, but have also used Scarpa and La Sportiva, aslo good brands in the space. I went onto the site and purchased 2 pairs of shoes, I used the sizing that I traditionally wear, and read reviews on the fit from Asolo. Unfortunately they were too large, and I would need a smaller size, and they were heavier than what I was looking for. They are also gore-tex, which I was willing to bypass for the right shoe, and unfortunately this wasn't quite what I was looking for, especially for the cost. However, in their defense, it is very clearly a very well made and high end shoe. From here I initiated a return. Being from the U.S. I read the return policy ahead of time and knew I would need to pay for shipping back if needed. The customer service team has been kind and professional. However, the cost to return the shoes is insane, being shipped back to Italy. There needs to be a disclaimer or something so customers understand cost expectations. Additionally, the process has been very difficult. For how much it costs to ship them back, this should be a streamlined process, not me having to do a significant amount of work going back and forth with customer service on what needs to be done to clarify, just so the return doesn't get hung up in customs. I think the quality of the shoe is great, if they work for what you're needing. But there is very much some customer service areas that need work, specifically to the U.S., that would make it a better experience. I'm not trying to be disrespectful, I don't need some special experience, but for the price point I'd have appreciated better clarification/expectations and a clear process.

12 July 2026

Bonjour, le problème concerne la livraison par FEDEX . Ce transporteur vous informe que la livraison aura lieu tel jour chez vous, et celui-ci le dépose dans un point de livraison sans vous informer du lieu .

2 June 2026

Trying to make a return is difficult and there is no timely communication. The two week window is very short when working through the internet. Being able to contact you directly would help. I lke your product but will not shop on your site again.

Seller's reply

Dear customer, thank you for your feedback. We're sorry to hear that the return process and communication did not meet your expectations - we understand your concerns regarding the return window but please, kindly note that this time window is communicated while shopping. Your comments have been shared with our team as we work to improve our service. We appreciate your support and hope to provide a better experience in the future, Asolo Team.

1 June 2026

3-months for the resoling was too long to wait, there wasn't any progress updates unless we initiated them. Also, the additional fees charged were unexpected after the order was taken. Noticed the resoling added a layer to the sole, assuming that's an improvement to the configuration the boots are sold new since there are many complaints on Asolo soles coming loose

Seller's reply

Dear customer, thank you for your feedback. We apologize for the longer-than-expected turnaround time, but please, kindly note that this happened as you shipped your boots with a standard mail which took three months to arrive rather with an express shipping company. We appreciate your observations about the new sole construction and thank you for sharing your experience with us. With kind regards, Asolo Team.

27 May 2026

Very disappointed with cost of shipping for items being returned! This could be labeled as price gouging!

24 May 2026

die Produkte sind gut, der Service langsam und mäßig, eine Retoure kostet 20.- Euro nach Italien. Ob ich hier noch mal bestelle ist fraglich.

26 April 2026

Order came quickly but the shoes were the wrong fit. I replied asking for a return authorization and it has been 3 weeks and no reply from Asolo! I'm a long time customer and very disappointed.

9 April 2026

Bonjour, J'avais commandé des chaussures de marche en ville à la même taille (5) que les miennes achetées il y a qq temps et hélas elles étaient moins large d'un centimètre et donc trop étroites pour mon pied. J'ai à regret ete obligée de les renvoyer (22 euros colissimo) et j'espère être rembourséé de mon achat.

16 March 2026

In one way, they did an absolutely brilliant job of resoling my boots-they look new. However, they are now unwearable. The sole is different from the original and jams up into my low arch. I will see if I can give them away.

Seller's reply

Dear customer, thank you for taking the time to review our service - our customer service will immediately contact you for understanding what happened and how to support you. With kind regards, Asolo Team.

6 January 2026

The quality of the boot resoling seems very good (so far). However, the expenses involved were crazy between the shipping and the tariffs and taxes. I wouldn't do it again, I'd just buy a new pair of boots. And if this resoling isn't effective and I run into the same problems with the soles coming off, I probably won't buy and Asolo boot.

16 December 2025

I received my boots quickly, but they were too big. I immediately requested a return and then found out that it would cost me around $100.00 to return them. They had cost me $179.00 total with shipping. I had no idea when ordering that it would cost that much to return them! If I had known I would not have ordered them.

4 November 2025

Commande : bien. Livraison : nul.

31 March 2025

Spedizione molto veloce, acquisto semplice. Purtroppo le scarpe acquistate avevano segnali sulla punta. Ho scritto al servizio clienti e non ho mai ricevuto una risposta

Seller's reply

Gentile cliente, la ringraziamo per aver acquistato sul nostro sito. Il nostro servizio clienti le ha scritto più mail, proveremo a ricontattarla ma le chiediamo gentilmente di verificare tra le spam. La ringraziamo nuovamente e la porgiamo i nostri più cordiali saluti, Asolo Team.

22 February 2025

I ordered a pair of Eldo approach shoes size 11.5. They were a bit narrow and at least a size or two too big. About 1” of space between big toe and front of shoe. Sizing in these is way off. Unfortunately when I googled to buy this shoe I was directed to the Italian site which did not direct me back to the US site so when I went to exchange the cost to ship back was more than what I paid for the shoes. This means I could not return them and that now I have a pair of shoes I have to try to sell on eBay or something.

Seller's reply

Dear customer, thank you for taking the time to review our service and for shopping at asolo.com. On our website, as per our Sales Conditions, we do not offer free returns which are at customer expensive. For any additional question, we will be happy to help and support you. With kind regards, Asolo Team.

13 December 2024

Left boot does not match the right . Poor craftsmanship.

Seller's reply

Dear customer, thank you for taking the time to review our service and product. You will get contacted by our customer service in order to see pictures for the differences of the two boots and give you the best support. With kind regards, Asolo Team.

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Asolo
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