Brooks England
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23 June 2024

Ich habe mehrere Sättel und Griffe der Firma Brooks gekauft. Dabei hatte ich mehrere Brüche der Sattelgestelle. Teilweise nach kurzer Gebrauchzeit. Die Sättel wurden von einem autorisierten Fachhändler montiert. Das Problem dabei war die Erreichbarkeit, die Kommunikation und das Kulanzverhalten der Firma Brooks/Selle Royal. Leider ist die Kundenunfreundlichkeit meiner Meinung nach nicht zu toppen.

20 June 2024

Terrible did not realize that I would be charged an extra $50.00 for duties Would not have purchased if I would have known extra charges 😔

30 May 2024

Ich habe den Sitz am 18.5. bestellt und heute (30.5.) ist der Sattel noch immer nicht eingetroffen. Gleichwohl bekomme ich die Aufforderung meinen Einkauf zu bewerten?!

20 May 2024

The shipping was delayed because DHL did not receive all the itens to proceed with the clearance. I was travelling and I would be no longer in the city, then I requested to cancell the order but I have received no response from Brooks. The products are good but the customer service is terrible.

19 May 2024

Haven’t received my saddle

19 April 2024

Item delivered quickly, but the wrong colour received. I emailed to ask if an exchange could be arranged but was told I would have to return and re-order (with no guarantee I would get the correct item the second time around). While the customer services team was not willing to help me exchange, they asked me to help them with their processes by sending pictures of the incorrect item! (In comparison a similar problem with another company resulted in them sending me a replacement item with a returns postage bag)

25 March 2024

Having had a Brooks saddle on a past bike, I knew that they can be so so comfortable. But on the B17, Brooks has decided to make the section of the rails that mount to the seat post so short and so forward that you can't get a proper fit with them without buying a massively setback seat post. I hate my newly purchased B17 carved narrow seat because of this. It makes me wonder why Brooks decided to make a saddle that makes cyclists uncomfortable. If anyone at Brooks is reading this, please give me my money back (and of course, I've thrown out the box and used it for a week) so I can buy a C17 which has longer rails, and fix this known design flaw in your best-selling saddle. You're better than this.

16 March 2024

Disappointing. I was writing immediately after the purchase an e-mail as I wasn't able to activate the 15% discount. I received an answer one day later that I should send back the saddle to order again. That doesn't makes sense - specially because of environmental reasons.

29 February 2024

Shocking service. The seat was 2nd hand and had been used a lot, which makes me wonder about their quality control. Shame as I was expecting better from a company like brooks and the box and paper all leant towards a good quality experience until I picked up the saddle.

16 February 2024

I can sum it up in a few of words. TERRIBLE CUSTOMER SERVICE! SO TERRIBLE I CANCELLED THE ORDER!!! I would NEVER and WILL NEVER RECOMMEND YOUR PRODUCT TO ANYONE I RIDE WITH!!!!

13 January 2024

Bei der Produktbeschreibeung iust nicht ersichtlich, für welche Sattel-Größe der Schutz ist

28 November 2023

Awful. Bag delivered with defects. Wrote to ask for an exchange and they sent a rude email back saying no.

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