Brooks England
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26 April 2025

I have not received the saddle rails that I ordered over 2 weeks ago.

26 April 2025

Habe einen Sattel über die Internetseite Brooks England bestellt. Geliefert wurde dieser aus Italien über die Selle Royale Group. Da der Sattel nicht für meinen Anwendungsfall passt, wollte ich diesen innerhalb der Frist von 14 Tagen zurücksenden. Eine Kontaktaufnahme über Email an mail@selleroyalgroup.com ist nicht möglich, da niemand antwortet. Anfragen zur Abstimmung der Rücksendeformalitäten werden ignoriert. Ignorante Geschäftspraktiken. Nie wieder ein Kauf von Brooks England bzw. Selle Royal.

12 April 2025

Ich habe keine Möglichkeit gefunden, den Sattel zurück zu geben. Ich muss ihn zurückgeben, da ich ihn mehr brauche. Bitte schicken Sie mir die Rechnung zu, die ich auch nicht per E-Mail erhalten habe. Und sagen Sie mir, wie ich den Sattel zurückgeben kann. Danke.

27 March 2025

Not the best as wrong saddle arrived and was then unable to negotiate return on your web

18 February 2025

I didn't received the item yet.

17 February 2025

Love the gear. But the coordination between Brooks and Selle Royal is very bad. It took me multiple emails to finally reach someone who could make a difference. Unfortunately, I am only going to shop on Amazon for future Brooks purchases. Way less of a hassle.

23 December 2024

This is my second Brooks saddle. The first one I was very happy with was stolen. The saddle was sent very quickly. Unfortunately, the quality of workmanship leaves much to be desired. The saddle was made carelessly from a random piece of leather. The mounting rivets were poorly pressed. I do not recommend.

11 October 2024

I put my order in nearly 2 weeks ago and have not received a shipping notice or tracking information, nor the products I ordered. I sent an email and did not receive a response.

21 September 2024

The bikepacking bag I ordered came without the dry bag that should have been included. My attempts to reach out to customer service were never answered so I had to return the item I did receive.

9 September 2024

Returns extraordinarily hard with wrong link to return form provided by website.

8 September 2024

The accessory I purchased didn’t fit the seat. The return form didn’t work on the website, and nobody has answered my emails to process the return and help fix my broken saddle.

5 August 2024

Love the seat . What I do not love it that it came in the brooks box, dusty, not attached to the cardboard holder and with the envelope ripped open prior to me opening it. This makes me think it was a return and quality control missed the mark on repackaging it. Great seat nonetheless but very dissatisfied upon unboxing. Last two I bought were pristine , attached to cardboard holder, with wrapping paper, and unopened envelope. My review is based on one experience of three. My review is not about the seat as it's still by far my favourite (b17 carved,brooks cambium octane and orange)

8 July 2024

Could not contact Brooks England. I have a B17, bought 2 years ago. Tried to phone. No phone number available. Online commerce regulations state that sellers must have a local phone number. Tried to email. Used Brooks online contact portal. No response, no acknowledgement. My saddle is under warranty, so I should not have had to pay for a new tensioning bolt-£5 £9 shipping. They came from Italy. Another British marque sells out-just wants the money, doesn't want to talk to customers.

23 June 2024

Ich habe mehrere Sättel und Griffe der Firma Brooks gekauft. Dabei hatte ich mehrere Brüche der Sattelgestelle. Teilweise nach kurzer Gebrauchzeit. Die Sättel wurden von einem autorisierten Fachhändler montiert. Das Problem dabei war die Erreichbarkeit, die Kommunikation und das Kulanzverhalten der Firma Brooks/Selle Royal. Leider ist die Kundenunfreundlichkeit meiner Meinung nach nicht zu toppen.

20 June 2024

Terrible did not realize that I would be charged an extra $50.00 for duties Would not have purchased if I would have known extra charges 😔

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