Brooks England
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23 May 2025

Very quick delivery and friedly communication with service team but the size given in the description was incorrect. Therefore the bag turned out not to be a fit for the intended purpose.

8 May 2025

Order & Delivery was good. However, it is very annoying that the saddle did not come with a rain cover as did my previous 3 titanium B17 saddles! The rain cover should be a given at this price point (300 Euro) and the importance of keeping saddle dry.

10 April 2025

Lack of feedback. - I placed an order on March 16. - On March 19, still having to shipment notification, I registered on the Brooks site and left a request on their contact form. Got no response. - On March 20 I found their email in their Facebook group and also contact email of their owner, Selle Royal Group. Wrote to both. - Finally on March 21 I got an email and the support person stated that they didn't receive my payment. He made me look into my bank and send him a confirmation that the payment was actually sent. Then he "sorry can not do anything more" passed my request to their financial department. - And in the end on March 24 I got another email from him where he explained that the true reason was one of the items of my order was not in stock and they were waiting for it. Not so much for the promise of shipping in 1 - 3 working days as they state on their site. And definitely not a good communication when even support persons are not able to see the status of the order in their system.

4 April 2025

Bei meinem Sattel B17 war die Spannschraube gebrochen. Die Spannschraube für den B17 war nicht lieferbar. Weil ich davon ausging, dass die von mir nun bestellte Schaube nur 6 mm länger ist, habe ich diese dann bestellt. Allerdings war bei dieser Schraube aber das Gewinde nicht weit genug geschnitten, um sie in die Spannvorrichtung des Sattels einzuführen. Ich habe dann selber versucht die Schraube anzupassen, ist mir leider nicht gelungen. Die neue Schraube ist jetzt nicht mehr brauchbar. Schade, ich habe den B17 ca. 40000 km gefahren, keine Probleme war immer sehr zufrieden. Da ich die passende Schraube nicht bestellen kann, werde ich auf einen Sattel eines anderen Herstellers umsteigen. Der Kauf der falschen Schraube verlief problemlos, sehr schnelle Lieferung.

2 December 2024

I was unable to find information on repair parts specific to my B17 Titanium The parts I ordered do not fit.

31 October 2024

Die Lieferung des Sattels B135 erfolgte zügig. Leider lag dem Sattel nicht der Schraubenschlüssel bei 😩

21 October 2024

Proofide missing from one of the saddle boxes(I’d ordered 2 saddles)

21 October 2024

I bought a small tin of leather treatment for my new saddle. The price seemed high, but a little goes a long way and it nourishes and makes the leather more supple without losing its required strength. However, there was only one postage option: for a premium, fast delivery. This is inappropriate since the initial treatment was included with the saddle and there was no need for urgent delivery.

12 October 2024

The delivery address was not fully taken into account, therefore the error by someone was carried and there was a problem in the delivery at the end. And no apologies of course.

11 October 2024

I received a light, among other items, that is not working. I will be happy to modify this review, once the issue has been resolved.

29 September 2024

Leider war mir nicht von Anfang an klar das ich zusätzlich zum Sattel B190 noch zwingend die Distanzstücke benötige aber gut, nach der Lieferung stellte ich fest das der Schlüssel zum spannen des Sattels nicht im Lieferumfang enthalten ist. Beim Zusammenbauen passte der Sattel nicht in die Führungsschiene meiner Sattelaufnahme was sehr ärgerlich ist mit einem Trick konnte ich aber die Schienen entsprechend spannen damit sie in die Führung passen. Ich wollte den Sattel zurückschicken was nicht möglich war obwohl ich ihn direkt bei Brooks auf der Internetseite bestellt hatte kam immer der Hinweis das ich mich an den Verkäufer wenden soll? Gut das es nicht geklappt hat, war nicht so einfach aber jetzt ist es fertig montiert und ich genieße meinen neuen Sattel B190 er ist wunderbar und sieht auch sehr gut aus auf meinem Kalkhoff Image 5 B Advance.

15 September 2024

There is absolutely nothing wrong with my Brooks saddle. However, I do have a problem. That is.......I ordered my saddle directly from the Brooks website thinking that it would come to me directly from the Brooks factory in Birmingham. But the next day I received an email from DHL which told me that my saddle was in their depot in Verona, Italy. I was shocked to say the least. If a customer like myself orders a saddle directly from the Brooks website thinking it is coming directly from Brooks. Then, that surely should be the case. I did not order an Italian saddle. I ordered a British saddle. Like I say. There is nothing wrong with the saddle. But coming from Italy as far as I'm concerned is not on.

6 September 2024

Shopping experience was smooth although I missed the input of the introductory 15% discount code until after I placed the order and when questioned Brooks would not retroactively offer me the credit on the saddle purchase. It still remains however I have no other Brooks product needs at this time. Regarding the B68, it is a revelation on my Specialized gravel/touring bike. It replaces a B17 that I have had for many years but was still in good shape. I have tried several other saddles but the width of the B68 width better suits by 50 body. As the B68 is intended for fairly upright riding I was worried that it would not suit my setup as I and am running drop bars with the top level with the seat but it worked out fine.

15 August 2024

Website was easy to navigate, and my item came in a very quick fashion, my criticism is with what I purchased. I bought a replacement tension pin for an 20 year old Swift Titanium saddle. The site said it was the correct pin for that specific model. It turns out, the pin was not correct, and I ended up having to purchase the correct one from a 3rd party site. Good news is my saddle is fixed!

9 August 2024

I purchased the Brooks single rail seat clamp because my B67 lower rail and tension pin snapped in half after a year and a half of usage in the hopes that the modern micro adjustable clamp was the cause for the damage. The replacement parts were purchased and the seat repaired. The seat clamp is different from what you see on Chinese produced bikes and does have “Made in England” stamped on it.

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