Brooks England
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4.8 /5

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5 July 2024

Bought a replacement bike seat. Buying experience is fine. Bike seat is much more softer/flexy than expected. I will need to swap it out for something else. Not sure how to exchange or if I can at this point.

29 May 2024

I bought a sprung B33 3 years ago. Comfortable and suitable for the riding I do. One of the chromed coil springs failed. It cost me just over £20 for a replacement, half of that was shipping costs as they ship from ITALY to the UK. That's not obvious until you buy a replacement. I emailed their customer services, but they didn't reply for several days. When they did, they told me I should order from a UK dealer, not from their website to avoid high shipping costs. The saddle is well made and should last for years. But support and spares for what was a UK company needs to be improved.

15 April 2024

Customer service agent was kind. Gave me a coupon toward 30% of replacement part which was better than nothing. But for a high cost high quality project, replacement part should be free. I would be happy to pay shipping but wild to pay £20 after shipping to fix something that never should have broken for a quality product

14 April 2024

I ordered a new saddle which arrived fairly quickly and seems good quality. The downside was I didn't get the 15% discount which is offered on a first order. The basket showed the full price so I emailed Brooks to ask how I would get the discount and was told it was too late. A welcome code had appeared on the screen but there was nothing to explain what that was. I found their website quite untidy and not very easy to navigate so if you are ordering BE CAREFUL in case the 15% discount is something that is offered without actually giving it.

28 March 2024

My experience shopping with Brooks was fine. It was a little complicated to try to understand all the offerings and which saddle might serve me best though.

20 January 2024

I used this kit on a Brooks B-67.. The longer bolts they provided in the kit were not long enough. I had to find a store that had a bolt. I'm surprised they don't test their kits on their own products first. Oh well, at least it was available

30 November 2023

I received timely responses for the support representative. However, nothing positive came from the conversation. There really didn't seem much interest in solving my problem.

7 July 2023

sono abbastanza soddisfatto tranne che per l 'iltimo ordine effettuato i tempi di attesa sono di di dieci giorni per problemi loro interni . la cosa mi ha infastidito perche era urgente . grazie

29 June 2023

Solid build quality and would have been 5 stars except for being told by brooks the bags were made in jolly old England when they are actually built in China. Very expensive for a Chinese bag when most of the other brands made in China are $30-$40 less expensive. I guess Brooks is the Nike of cycling bags. I do enjoy a brooks leather saddle very much.

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Brooks England
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