Brooks England
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23 April 2026

Mein ersten Sattel war nach 4 Jahren hatte der Sattel eine gebrochene Feder leider wurde mit die Garantie verwert ob wohl ich eine Rechnung hatte und es angeblich 10 Jahre Garantie gibt. Das ist für mich ein gutes Produkt aber schlechter Service Ersatzteile gibt es nicht für privat Kunden nur über den Händler auch schlecht wegen einer Feder und 2 schrauben. Danke der Nachfrage R. Zühl Berlin Germany

5 April 2026

It was grand but no more. The product is fantastic. My leather saddle didn’t have the adjusting spanner so bought a care kit for it but the metal polish lid wasn’t attached properly and had leaked out inside the box. I cleaned it up and washed the cloths so all is fine now.

27 March 2026

Good. The parts for the saddle should not be an International order. The shipping costs were too high for a small part.

18 January 2026

I am a first time customer. I recently purchased a Brooks B15 Swallow saddle in black. I would have preferred that my 10% discount be applied automatically at checkout when I made my purchase. I did not realize that I was entitled to a 10% discount until I received a separate email from Brooks with a discount code after I had completed my purchase. Alternatively, Brooks could have applied a discount retroactively but apparently that is not company policy to do so. Please streamline your initial purchase process for the convenience of the customer, not for the convenience of the company.

8 January 2026

Customer Service is not really there. I’ve emailed a few questions to Brooks about saddle repair, and general questions. I never got any replies. The saddle I ordered is good tho. I’ve always loved the Brooks Cambium C17

30 December 2025

Bonjour, J'ai été déçue de n'avoir pas reçu le protège selle que j'avais commandé afin de faire un cadeau de Noël. En effet il manquait ce produit dans le colis. Par contre je vous remercie de me l'avoir remboursé. Dommage ! Cordialement Myriam Grandchamp

14 December 2025

Die Lieferung war in Ordnung. Die Versandkosten betrugen jedoch ein mehrfaches des Warenwerts.

30 October 2025

Recently, I placed an online order for a Brooks C17 Carved saddle. When the order arrived, the item was not what I had ordered or anticipated. I received it in a different model. I was able to obtain the refund after asking the sender a question. Because the product was unavailable and I received a different model with the sticker indicating that it was C17 carved, I am extremely unhappy with my purchase. I feel deceived.

22 September 2025

It took a while to get a response in the first place. Once Victor picked up the email, his help was great and 5 stars. However, the main item did not match neither price nor expectations.

26 July 2025

Was sent 2 left grips - no response from customer service yet

23 June 2025

Good and bad. Good- fast shipping. Bad- I have been waiting 12 days for my registration and 10years guarantee to be approved. Why does registration take so long?

14 June 2025

Sehr geehrte Damen und Herren, die Lieferung des Sattel hat gut funktioniert. Ich wollte für meinen alten Sattel eine Spannschraube mit 6,4mm Länge habe. Sie als Hersteller konnten die Schrauben nicht liefern.

29 May 2025

Arrived quickly and well packaged. The main problem with the Brooks saddles is there are no ways of testing them unless you purchase them. Unfortunately, i've bought 3 saddles before making a choice on the final 3rd purchase. many shops don'r stock them and once you attach it to your bike the product is 'used' It took a over 10 days for Brooks' to come back with a reply to a question i had.

23 May 2025

Very quick delivery and friedly communication with service team but the size given in the description was incorrect. Therefore the bag turned out not to be a fit for the intended purpose.

8 May 2025

Order & Delivery was good. However, it is very annoying that the saddle did not come with a rain cover as did my previous 3 titanium B17 saddles! The rain cover should be a given at this price point (300 Euro) and the importance of keeping saddle dry.

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Brooks England
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