Collistar
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/5
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4.7 /5
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star-rating
2
/5
6 October 2024
I ordered a few cosmetics and before paying on your site was the list of ordered items included a free face brush (a special offer of Collistar). After paying it disappeared from the list I 've received via e-mail. It did not come also. I find it low, sort ripping off the costumer.
Seller's reply
Hi Ewa, we are sorry to hear that you encountered a problem with your order. Our customercare has already contacted you by email in order to assist you in the best way. We remain at your disposal and we wish you a good day
star-rating
2
/5
27 September 2024
Mi experiencia no ha sido buena, compré los productos el 16 de septiembre, ayer día 26 la empresa de reparto me comunica que será entregado durante el día, pero no recibí nada y hoy me pone que el paquete está en Alemania. He solicitado la devolución y el reembolso de los productos.
Seller's reply
Dear Eva, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately by email.
star-rating
5
/5
15 September 2024
It was very easy to order from Collistar and the package came quickly. It was just difficult to change the delivery time at UPS. But that is beyond your responsibility? A happy costomer from the Netherlands.
star-rating
4
/5
14 September 2024
Nice webshop. Verrygood service
star-rating
5
/5
8 September 2024
Compra rapida y sencilla
star-rating
1
/5
6 September 2024
je n'ai pas reçu ma commande
Seller's reply
Dear Anne, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.
star-rating
5
/5
5 September 2024
Toujours satisfaite. Expéditions rapides et soignées.
star-rating
1
/5
16 August 2024
I still haven't received the product...
Seller's reply
Dear Client, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us
star-rating
1
/5
15 August 2024
Warte seit Tagen auf mein Geld für eine Bestellung die storniert wurde. Der Kundenservice ist nicht in der Lage ordentlich zu antworten und sich um das Anliegen zu kümmern.
Seller's reply
Hello Mona, thank you for sharing your experience with us. Our priority is to ensure the best shopping experience for our customers, which is why we continue to test our services and strive to constantly improve in order to offer higher levels of service. We will take your feedback into account for the future
star-rating
3
/5
15 August 2024
daar ik toch regelmatig bestel zou het fijn zijn wat meer of toffere samples te mogen ontvangen. Verder ben ik zeer tevreden over de producten.
Seller's reply
Dear Miriam, s. We will take your feedback into careful consideration so as not to make a mistake next time! In the meantime, if you were happy with the sample we invite you to purchase the product by taking advantage of the many active promotions.
star-rating
5
/5
8 August 2024
Site clair et facile d’utilisation. Livraison correspond à la commande. Et un service après-vente rapide et respectueux. Je conseille vivement
star-rating
5
/5
2 August 2024
Le produit acheté est parfait et le service client a su m'aider pour retrouver ma commande.
star-rating
5
/5
2 August 2024
Collistar to bardzo dobra firma. Kosmetyki są najwyższej jakości. Dobra komunikacja. Szybka dostawa. Polecam bardzo
star-rating
1
/5
31 July 2024
Achat parfait jusqu’au paiement. Après plus de nouvelles. Je me renseigne, réponse en anglais jusqu’à ce que je demande du français ! Puis UPS livre ailleurs que chez moi sans que je sois prévenu. Bref une catastrophe !
Seller's reply
Dear Didier, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.
star-rating
1
/5
28 July 2024
Wrong delivery address at a distance of 5.k kilometers that was not communicated by me and also not to me and also different from the past.
Seller's reply
Dear Mart, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.

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