Collistar
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26 August 2026

Ordered something at 13 July! Still not received my purchase. And it's impossible to get any contact with Collistar! As you can imagine I'm not happy at all!

Seller's reply

Dear Mandy, we are sorry to hear that you have not received your parcel. Our Customer care replied to your email after a few hours from its receipt. We kindly inform you that, according to your tracking number, since the parcel was not recollected from the Access Point, it has been sent back to our warehouse. Our customer care has contact you again in order to solve the issue. We remain at your disposal

3 August 2026

La mia esperienza è negativa perché Poste Italiane non ha consegnato il pacco. Desidero in futuro ricevere con Bartolini o Gls con i quali non ho mai avuto problemi

Seller's reply

Gentile Sandra, Ci dispiace che la tua esperienza non sia stata soddisfacente. Il nostro Customer Care ha preso in carico il tuo caso e ti ha contattato in privato.

27 July 2026

Je n’ai pas reçu la commande. Elle n’a pas été livrée. Depuis, le site est en maintenance et je n’arrive pas à messager le vendeur pour demander le remboursement.

Seller's reply

Dear Khaled, We are sorry to hear that your experience did not meet your expectations. Our Customer Care team has taken charge of your case and has contacted you privately. If you need any further information, please do not hesitate to contact us.

21 July 2026

Heb 90 euro betaald per bank op 2 juli 2 afslankproducten twv 90 euro. Nooit een bevestiging gehad nooit een treak and trace en geen ontvangsten van de betaalde producten. Heb niets binnen. Ik ben best geïrriteerd krijg jullie ook nergens te pakken. Ik wil de bestelde en betaalde producten binnenhalen 1 week ontvangen en anders mijn 90 euro terug

Seller's reply

Dear Customer, We are sorry to hear that you did not receive your order. According to the tracking information, your parcel was delivered to a designated access point, where it was held for collection. As it was not collected within the allotted time, the shipment is now being returned to our warehouse. We would also like to confirm that we send both an order confirmation email and a shipping confirmation email. The shipping confirmation includes the tracking details, allowing customers to monitor the progress of their delivery and receive updates from the courier. We understand how disappointing this situation can be and are sorry for the inconvenience. Once the parcel has been returned to our warehouse, our Customer Service team will be happy to assist you with the next available options Best regards

12 July 2026

No he recibido aún mi pedido

Seller's reply

Dear Tatiana, we are sorry to hear that you have not received your order yet. According to the tracking information we sent you when we shipped the order, the parcel is in transit after your address change request. Rest assured that for any assistance, our customer care is at your complete disposal. Kind regards

10 July 2026

Mon paiement a été fait le 30/06 et je n'ai toujours rien reçu . Nous sommes aujourd'hui le 10/07

Seller's reply

Dear Customer, we are sorry to hear that you have not received your order yet. According to the tracking number, the parcel was delivered to an Access Point in order to permit you to recollect it since the delivery attempt at your address was not successful. As the parcel has not been recollected, it has been sent back to our warehouse. Our Customer care contacted you by email in order to assist you. We remain at your disposal!

2 July 2026

No he recibido todavia mi pedido realizado el 21/06/2026, estoy muy endadada con el servicio

Seller's reply

Dear Customer, we are sorry to hear that you have not received your order yet. As per the conversations you had with our Customer care and according to your tracking number, the parcel has been delivered to the nearest Access Point in order to permit you to recollect it since the delivery attempt at your address was unsuccessful. We remain at your disposal

25 June 2026

I have not received the parcel yet.

Seller's reply

Dear Francisco, we kindly inform you that, according to the tracking number we sent the day after you placed the order, the parcel has been delivered to an access point since the deliver attempt at your address was not successful. We are sorry to know that you have not received the order yet, our Customer care contacted you by email. Have a great day!

15 June 2026

When you order was above €65,00 (body care products) you get a present. But now Collistar tells me that sun products are not include, but is wasn’t mentioned on the website. I’m in contact with Collistar to send my order back, this takes a week all ready

Seller's reply

Dear Debbie, Thank you for sharing your feedback. We would like to clarify that the Body and Sun Care categories are considered separate product categories and are therefore subject to different promotional conditions when applicable. That said, we understand your concerns and would like to reassure you that your case is currently being handled by our Customer Care team. We are committed to providing you with all the necessary assistance and support. We remain at your disposal

5 June 2026

I paid but never received what I order . So my money gone and no crème. I send an mail to collistar nobody answered. So my experience is not good at all

Seller's reply

Dear Customer, we are sorry to hear that you have not received your order yet. Accoding to the tracking number and to the emails our customercare sent you, the parcel has been delivered to an Access point in order to permit you to recollect it. We remain at your complete disposal

30 May 2026

All I can say is came out with a rash all over my face I wasted my money on this product's

Seller's reply

Dear Customer, we are very sorry to hear about the experience you have described. Our Customer Service team has already contacted you via email and is kindly awaiting your response so that we can further assist you. Please remember that our Customer Service team is always available and happy to help. We look forward to hearing from you soon. Kind regards

28 May 2026

Je n'ai reçu aucun mail pour me prévenir de la livraison de mon colis, ni de la part de Collistar ni de la part du transporteur qui était UPS. J'ai du fouiller par mes propres moyens pour savoir que mon colis avait été déposé dans un point relais (que je n'ai pas choisis) depuis déjà une semaine. Je précise que j'avais payé 5,90€ pour être livré chez moi . 5,90€ jeter à la poubelle. Aucun avis de passage, aucun mail, aucun sms. Rien. J'ai envoyé un mail au service client Collistar pour savoir où était mon colis, spoiler alerte : aucune réponse.

Seller's reply

Dear Customer, We are sincerely sorry to learn about your experience and that you did not receive our emails. We would like to clarify that the tracking number was automatically sent via email as soon as your order was shipped. In addition, our Customer Care team replied to your message within a few hours after receiving it, providing all the relevant details regarding the Access Point where the parcel had been deposited following an unsuccessful delivery attempt at the address provided. We fully understand the inconvenience caused and remain constantly available to offer support

21 May 2026

Op 8 mei plaatste ik een bestelling. Nooit ontvangen!!!

Seller's reply

Dear Sophie, We can confirm that your order was shipped on the first available business day following the date of purchase. According to the tracking information, your parcel is currently being held at a pickup point to allow you to collect it, as the delivery attempt to your address was unfortunately unsuccessful. Should you require any further assistance, please do not hesitate to contact us

10 May 2026

My order missing, it didn’t receive me.

Seller's reply

Dear Petra, we are sorry to hear that you have not received your parcel yet. According to the tracking number the delivery attempt failed because of the shipping address provided. Our customercare contacted you by email and is waiting for your kind reply. Kind regards

19 February 2026

Malheureusement je n’ai jamais reçu mon colis

Seller's reply

Dear Carmen, we are sorry to hear that you have not received your parcel yest. According to your tracking number the package has been sent back since the provided address was not complete. Our customercare contacted you in order to solve the issue. We remain at your disposal for any further inquiry

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Collistar
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