Collistar
Reviews: 161

star-rating
4.1
/5
Calculated on 81 reviews in the last 12 months
 
Last 3 months: 4.7/5  
(out of 11 reviews)
Last month: 5.0/5  
(out of 3 reviews)

Filter by rating:

108
21
5
4
23
Other indicators
Average product rating
4.7 /5
Last review: 20 June 2025
star-rating
1
/5
9 February 2025
La experiencia es horrible, no me mandáis mi paquete ni el pq del retraso.
Reply of the merchant
Dear Carmen, We are sorry to hear that you were not fully satisfied with your shopping experience. Our Customer Service has contacted you privately to provide all the details regarding the shipment of your order. Do not hesitate to contact us should you need any further information. Thank you
star-rating
1
/5
19 January 2025
Mala, tras tres semanas de espera, el envío nunca llegó. Ahora sigo esperando el reembolso.
Reply of the merchant
Dear Yolanda, We are sorry that your experience was not entirely satisfying. Our Customer Care has been taking care of your case and has contacted you privately. For further information, please do not hesitate to contact us. Thank you.
star-rating
1
/5
15 December 2024
No me han enviado el paquete a casa ni se donde está
Reply of the merchant
Dear Laura, We are sorry to hear that your experience was not satisfactory. Our Customer Care has taken care of your case and contacted you privately with more information regarding the shipment of your order. We kindly invite you to check your mailbox and contact us again in case you need further assistance. Thank you!
star-rating
1
/5
11 December 2024
No me ha llegado la compra No me Dan respuesta No me contestan
Reply of the merchant
Dear Ana, We are sorry to hear that your experience was not satisfactory. Our Customer Care has taken care of your case in the past week and contacted you privately with instructions regarding the shipment of your order. We kindly invite you to check your mailbox and contact us again in case you need further assistance. Thank you!
star-rating
1
/5
25 October 2024
Jamais reçu ma commande !
Reply of the merchant
Dear Joëlle, We are sorry that your experience was not satisfactory. Our Customer Care is checking the case regarding your order will contact you via email as soon as possible. For further information, please do not hesitate to contact us.
star-rating
1
/5
14 October 2024
After ten days from an order a package has not been delivered yet. First delivery attempt failed due to lack of information about a designated time spot. After that the package was directed to an Access point which is 8.5 km from the initial delivery address and marked as delivered. Since then neither another delivery attempt, nor any further information about the package was provided.
Reply of the merchant
Dear Irina, We are sorry that your experience was not satisfactory. Our Customer Care has taken your case and contacted you privately. For more information, please do not hesitate to contact us.
star-rating
1
/5
6 September 2024
je n'ai pas reçu ma commande
Reply of the merchant
Dear Anne, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.
star-rating
1
/5
16 August 2024
I still haven't received the product...
Reply of the merchant
Dear Client, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us
star-rating
1
/5
15 August 2024
Warte seit Tagen auf mein Geld für eine Bestellung die storniert wurde. Der Kundenservice ist nicht in der Lage ordentlich zu antworten und sich um das Anliegen zu kümmern.
Reply of the merchant
Hello Mona, thank you for sharing your experience with us. Our priority is to ensure the best shopping experience for our customers, which is why we continue to test our services and strive to constantly improve in order to offer higher levels of service. We will take your feedback into account for the future
star-rating
1
/5
31 July 2024
Achat parfait jusqu’au paiement. Après plus de nouvelles. Je me renseigne, réponse en anglais jusqu’à ce que je demande du français ! Puis UPS livre ailleurs que chez moi sans que je sois prévenu. Bref une catastrophe !
Reply of the merchant
Dear Didier, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.
star-rating
1
/5
28 July 2024
Wrong delivery address at a distance of 5.k kilometers that was not communicated by me and also not to me and also different from the past.
Reply of the merchant
Dear Mart, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.
star-rating
1
/5
3 June 2024
Nunca llegó el pedido y no tengo respuesta sobre el paradero
Reply of the merchant
Dear Antonio, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For further information, please do not hesitate to contact us.
star-rating
1
/5
23 May 2024
Ik heb mijn pakketje nog steeds niet ontvangen dus kan niet beoordelen
Reply of the merchant
Dear Jolanda, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately. For more information, please feel free to contact us.
star-rating
1
/5
18 May 2024
I did not receive my order yet!
Reply of the merchant
Dear Sheila, We are sorry for the inconvenience experienced with your order. Our Customer Care is handling the case and has contacted you via email with more information. Do not hesitate to contact us for any further information you may need.
star-rating
1
/5
17 May 2024
Pas encore ressue…..!
Reply of the merchant
Dear Katia, We are deeply sorry that your experience was not satisfactory. Our Customer Care has taken in charge your case and contacted you privately.

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