Collistar
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star-rating
2
/5
25 June 2026
La qualité des produits : très bonne. Par contre une promotion avec un sac de plage gratuit a commencé le lendemain de ma commande, je pensais pouvoir en profiter. Mais non ! Et livraison par UPS, un cauchemar ! Retard, colis abîmé et pas de livraison à domicile. Tous ces inconvénients justifient la note de deux étoiles, pas les produits qui sont top.
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Seller's reply
Dear Customer, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. With regard to the promotion, we would like to clarify that it was not active at the time your order was placed. For this reason, your purchase was unfortunately not eligible for the promotional offer. Regarding the delivery, your order was dispatched from Italy on 15 June. A delivery attempt was made at your address in Belgium on 17 June; however, as the delivery could not be completed, the parcel was transferred to a designated access point for collection on 18 June, in accordance with the carrier's standard procedure. We appreciate your feedback and hope this information helps clarify the circumstances. Should you require any further assistance, our Customer Care team will be pleased to help
star-rating
2
/5
14 October 2025
Toujours pas reçu ma commande merci
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Seller's reply
Dear Liliane , We're sorry your experience wasn't satisfactory. Our Customer Care team has reviewed your case and contacted you privately. For further information, please don't hesitate to contact us. Best regards
star-rating
2
/5
24 July 2025
Hice la compra hace unos diez días y el paquete aún no ha llegado.
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Seller's reply
Dear customer, We are sorry that your experience was not satisfactory. Our Customer Care team has taken charge of your case and contacted you privately. Please do not hesitate to contact us for further information.
star-rating
2
/5
11 July 2025
I ordered 2 Solar bundle products and I never received the tote bag during the promotion. I am always demoralized by the way the marketing works with coolistar. I am buying the products in the offline shops for the past 20 years and I am a loyal customer but the online marketing and the direct buying from the web platform is always disappointing (I had issues in the past with a package I have never received). I will go back to buying instore from 3rd parties.
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Seller's reply
Dear Simona we are sorry to hear that your purchasing experience did not meet your expectations. Our support team will contact you as soon as possible to find a solution.
star-rating
2
/5
20 June 2025
Ma commande est retournée chez l expéditeur ..pas eu de mail à ce sujet et pas d explication …en attente
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Seller's reply
Dear Virginie, We apologise for this inconvenience with your order. Our Customer Care team has taken care of your case and contacted you privately. Please do not hesitate to contact us for further information.
star-rating
2
/5
27 March 2025
In the mail i.h.a. e receive from Collistar, I would get a gift. I never received the gift, only the order and we are very good customers.
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Seller's reply
Dear Petra, We are sorry to hear about this. Our Customer Care is looking into your order and will contact you privately soon for a solution. If you need further assistance, please do not hesitate to contact us via Customer Care. We will be happy to assist you!
star-rating
2
/5
28 November 2024
The eyepencil was broken😢
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Seller's reply
Dear Nina, We are sorry for this inconvenience. Our Customer Care is now handling your case and has contacted you privately.
star-rating
2
/5
6 October 2024
I ordered a few cosmetics and before paying on your site was the list of ordered items included a free face brush (a special offer of Collistar). After paying it disappeared from the list I 've received via e-mail. It did not come also. I find it low, sort ripping off the costumer.
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Seller's reply
Hi Ewa, we are sorry to hear that you encountered a problem with your order. Our customercare has already contacted you by email in order to assist you in the best way. We remain at your disposal and we wish you a good day
star-rating
2
/5
27 September 2024
Mi experiencia no ha sido buena, compré los productos el 16 de septiembre, ayer día 26 la empresa de reparto me comunica que será entregado durante el día, pero no recibí nada y hoy me pone que el paquete está en Alemania. He solicitado la devolución y el reembolso de los productos.
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Seller's reply
Dear Eva, We are sorry that your experience was not satisfactory. Our Customer Care has taken up your case and contacted you privately by email.

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