fizik
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15 February 2021

Schneller Versand und zügiger Kundenservice. Wünschenswert wäre nur ein einfacherer Rückgabeprozess sowie eine Passgarantie. Die Schuhe fallen wie bei Fizik üblich relativ groß aus. Da wäre es toll, wenn es die Möglichkeit wie bei anderen Stores gäbe, die getragenen Schuhe in eine andere Größe umzutauschen, falls sie nicht passen.

16 November 2020

Delivery was great. Product was of good quality. However, I think the return proceedings could be a bit smoother. Still haven't heard from the products I returned.

14 November 2020

I ordered a Women's Luce S-Alloy saddle. It was shipped to me in the U.S. from Italy. This particular saddle was unavailable from any U.S. sellers. Received it quickly, but shipping cost was 1/3 of the cost of the saddle. I knew what the shipping charge was when I chose to place the order. I was really hoping the saddle was going to be what I was looking for, so chose to pay the shipping since the price of the saddle seemed quite reasonable. Unfortunately, the saddle did not work for me. The "corner" where it cuts in from front to back was too angled and sharp and hit me in a bad spot. I returned the saddle in pristine condition. Fizik paid the return shipping charge, which was great, since the initial shipping charge was so high. When they received the saddle they sent me an e-mail stating that the saddle was dirty and scratched, and that they would not give me a refund and were going to send the saddle back to me. I responded that it was not dirty and scratched when I sent it back. A few days later I received another message stating they had made a mistake and the saddle was Ok, and I was given a refund. Order processing and shipping was fast, the saddle looked well made, and customer service was decent other than the temporary issue during the return process.

10 November 2020

The fizik tempo shoes are great cycling shoes. The shoes definitely help when cycling. However, I noticed that I develop pain on my midfoot after a long ride.. Additionally, on the store, I could only purchase a red and white version of the shoes because all other colors were out of stock. Other than that, I am generally satisfied with my purchase.

16 September 2020

Shoe was too small. Answer on my returning form took 2 weeks. That is too long.

3 September 2020

Ich habe bei der ersten Bestellung die falsche Größe bestellt, da hat es schon gedauert bis das Rücksendeformular kam. Jetzt ist die richtige Größe nach Größenformular gekommen und ist wieder eine nummer zu klein! Das Größenformular ist nicht sehr hilfreich.

29 August 2020

da una azienda italiana mi aspetto che il sito internet aziendale debba essere anche in lingua italiana

18 August 2020

The package was unsafe no bubble wrapped or foam to hold the stuffs inside. Also I was charged 72 euros tax.

3 August 2020

The shopping was east. Order status and shipping info could be improved.

3 August 2020

I was really excited with the product. But I was really disappointed with the misleading advert. I thought I could get the 15% discount voucher and I spent numerous time trying. Not only until I wrote and a few days later, I was told that the voucher did not apply to the product. I am happy with the product nonetheless.

29 July 2020

Easy and quick website to use with lots of good info and pictures. The checkout process didn't have some of the normal steps that I expected so I was unsure whether the order had gone through, did make it quicker though

4 July 2020

Unfortunately, the wrong product was shipped. I had ordered 2 units of the R3 Skid Road but only 1 was received. The other unit was for another model. I need to return.

27 June 2020

Sito che prevalica con la lingua inglese anche se impostato italiano, lento nel caricare immagini e commenti. Ogni volta che si apre una pagina la apre in inglese per poi tradurla in italiano in tempi non proprio brevi. Non è un problema di rete perché anche con wifi il problema persiste.

20 June 2020

I had a lot of issues with putting items into my shopping cart. The credit card verification didn’t work very well, took four tries before it accepted my card. But shipping was super fast! Arrived two days early.

28 May 2020

Had some issues ordering correct size shoes as size guide suggested a shoe that was smaller than i normally wear. Followed the guide and ordered EU44 which was not big enough. Had some issues/delays returning the shoes due to COVID rules on return goods. Did manage to return the shoes after a few weeks for a refund. Decided to purchase from a local online store in the UK. Can't currently review the product as replacement has not arrived yet.

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