Francesconibike
recensioni:

Calcolato su - recensioni negli ultimi 12 mesi

Ultimi 3 mesi: -/5

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Ultimo mese: -/5

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Filtra per voto:

5 stelle

1.935

4 stelle

136

3 stelle

2 stelle

1 stelle

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Prodotti/Servizi

4,9 /5

Qualità/prezzo

4,7 /5

Semplicità/chiarezza

4,8 /5

Servizi pagamento

4,9 /5

Spedizione

4,7 /5

Packaging

4,8 /5

Servizio clienti

4,8 /5

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Criterio di ordinamento: la più recente.
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4 giugno 2026

Ich habe einen Helm in Grösse M bestellt. Geliefert wurde ein Helm in Grösse L. Francesconibikes reagiert nicht auf Mails und macht keine Vorschläge, wie das Problem gelöst werden kann. So bleibe ich auf dem Helm sitzen. Das ist schade, weil Shop und Lieferservice sind einwandfrei.

17 maggio 2026

My experience with Francesconi Bike has been extremely disappointing and far below what I would expect from a professional dealer, especially when purchasing a premium bicycle such as a Factor Ostro VAM. I bought the bike as a new bicycle, but the way the order was handled has been unacceptable. The bike was delivered in a box from another brand, which immediately gave a very poor impression for a supposedly new high-end bike. Even worse, the bicycle was delivered incomplete, because the original Black Inc aero handlebar was missing. There were also problems with the accessories. One of the bottle cages arrived broken, apparently because the bottle cages were not shipped in their original packaging and were not properly protected during transport. This is not acceptable for a high-value purchase and shows a lack of care in preparing the shipment. I accepted receiving the frame first and the handlebar later only as a gesture of flexibility, trusting that Francesconi Bike would complete the order quickly. Unfortunately, that did not happen. The handlebar has now been delayed for around two months, and the purchase is still not properly completed. The most frustrating part has been the poor communication. I have not received clear, reliable updates or a confirmed delivery date. For a product at this price level, this level of service is simply unacceptable. A customer should not have to keep chasing the shop for basic information about a missing part of the bicycle. Overall, this has been a very poor buying experience: incomplete delivery, damaged accessory, poor packaging, long delay, lack of transparency, and weak after-sales support. Based on my experience, I cannot recommend Francesconi Bike unless they seriously improve how they handle customer orders, communication, packaging, and unresolved issues.

25 aprile 2026

Azienda molto lontana dal cliente e soprattutto non da assistenza

20 aprile 2026

Sent the wrong bike. Ordered Turbo tero 4.0, sent turbo tero 3.0. Doesn't respond to emails. Doesn't solve my problem. I contacted the European Union consumer rights.

16 aprile 2026

The product and delivery was fine. Whilst i paid for the product to be set up, it was set up for the European market and not the UK meaning the brakes were the wrong way around. The biggest problem is that i was misled regarding the delivery fee. I was quoted a fee of £27 for delivery/shipping yet the courier requested £326 when they delivered the bike due to 'UK import fees'. This was never stated or allowed for by Francesconibike even though they should have done so according to European law. Do not trust this company for purchases outside of Italy.

12 marzo 2026

Vélo sans guidoline freins non connectés et non réglé Très déçu

23 febbraio 2026

I am leaving a 1 star review because at no point in the advertisement or sales/checkout process is it made clear that this is not a UK based company - prices are listed in £ GBP, at checkout there is no mention of international shipping, shipping cost was quoted led than £40 at checkout - imagine my horror when few days later I receive a bill for £733 from FedEx for clearing the bike through customs. I was left with no choice but to pay the £733 and have no been left with a bike that was over my budget and could have been sourced cheaper from other resellers in the UK. If Francesconibike are going to imitate a UK seller by quoting all prices in GBP £ they must make it clear at the time of checkout that it is an international order and customs charges may be due. Shocked, angry and disappointed.

23 febbraio 2026

Me decidí por Francesconibike porqué disponian de los tornillos de repuesto para el link del amortiguador de mi Amflow PL carbon y aproveché la ocasión para comprar varios artículos más Según imagen del producto en la web se suministraban 2 tornillos pero lamentablemente solo recibí un tornillo.

20 dicembre 2025

ho acquistato un bici ,Lo ritirata in negozio, quando son arrivato a casa mi son accorto che mancava il coperchio del motore bosch, Li ho chiamati mi anno risposto che non avevano tempo di controllare perche avevano troppo lavoro, 4 giorni dopo li ho chiamati, insistente perche controllassero , mi an risposto via whotapps, che non lo avevo dovevano ordinarlo , e poi lo avrebbero spedito da allora nessuna risposta , lo ordinato sul web 3 giorni gia arrivato ,CONCLUSIONE PREZZO FAVOLOSO, MA CONTROLLATE BENE PRIMA DI RITIRARE IL PRODOTTO , PERCHE DOPO NON VENITE PIU CONSIDERATI, ANZI GLI DATE PURE FASTIDIO

19 dicembre 2025

Il telaio è stato danneggiato durante la spedizione a causa del reimballaggio; presenta alcuni graffi e sembra un telaio usato. Perché i cuscinetti della serie sterzo non sono Ceramicspeed SLT?

18 dicembre 2025

Unfortunately, my experience with this shop was very disappointing. I purchased a brand-new Specialized Turbo Levo Comp Alloy with paid professional assembly. The bike was delivered with a damaged TCU mounting thread caused by improper installation. Despite paying for professional assembly, the bike was not properly prepared or adjusted. Initially, I was offered a solution where I would have to find a local workshop myself to repair the damaged thread, after which the shop would reimburse the costs following prior consultation. I was also offered a refund of the assembly fee. I did not agree to this solution because I had serious concerns about the overall quality of the assembly. If such a basic component as the TCU mounting could be installed incorrectly and the bike shipped in that condition, I had legitimate doubts about how safely and precisely other, more critical components had been assembled. When I decided to return the bicycle instead, I was informed that I would be responsible for the return shipping costs, insurance, and organizing proper packaging myself — despite the fact that the bike arrived in a damaged box. The poor packaging caused the front suspension area to hit the ground during transport, which clearly indicates insufficient protection on their side.After I referred to my rights under EU consumer law regarding defective goods, I received no further response from the seller. When I decided to contact Specialized directly, they responded professionally and helped resolve the issue. The seller claims they “entrusted the case to Specialized,” but in reality, Specialized only became involved after my direct outreach to them. After taking the bike to an independent professional workshop for inspection, it was confirmed that multiple bolts were not correctly tightened and the derailleur hanger was bent. These findings validated my concerns about the quality and safety of the original assembly. In my view, the responsibility for the damage and the resulting situation lies entirely with the seller. I paid for a brand-new, fully functional bicycle with professional assembly, yet I had to spend significant time, effort, and stress to ensure the bike was safe and fully operational. Based on my experience, I cannot recommend this seller.

25 novembre 2025

Da dimenticare, ancora devo avere una risposta sulla incongruenza dell'acquisto

15 settembre 2025

I'm disappointed with my purchase. I asked the seller if he had a pair of new Roval Rapide CLX III in their original sealed box, and he told me he did. Once I received the item, it wasn't the original box but a similar one. He told me the original box was damaged, which is why he sent it in a different box. Shipping took a long time, and communication wasn't always easy. As a result, the item wasn't packaged very well in the new box, and the rims have small scratches. There are also scratch marks on the hub. The seller also forgot to include the Shimano cassette body, so I had to request it. I'm disappointed to have scratched wheels for €3,500 a pair.

31 agosto 2025

Ho acquistato un prodotto ma non è mai arrivato e nessuno sa dirmi il motivo,poca chiarezza e poca comunicazione anche da parte del fornitore

16 agosto 2025

Spedizione garantita entro le 19 del giirbo 14, aspetto a casa ma niente. Ora dopo 2 goorni è tornata "in transito" perché "il destinatario riceve solo ad orari stabiliti" ma quando mai??? Pessima esperienza

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Informazioni sull'azienda

Aperti dal 1958, siamo ormai da diversi anni un punto di riferimento per molti ciclisti del nord Italia e non solo! Da Novembre 2018 ci troviamo in una nuova location completamente rinnovata sempre a Salvirola (CR). Abbiamo una vasta gamma di biciclette di ogni tipo: EBIKE, MTB, STRADA, GRAVEL, CICLOCROSS, BAMBINO delle migliori marche come Cannondale, Specialized, Pinarello, Bianchi, Colnago, Factor, Giant e Whistle. Inoltre potete trovare un'officina sempre attiva, accessori e abbigliamento dei migliori marchi: Assos, Castelli, Q36.5, Kask, Shimano, Specialized, Sidi, Fizik, Abus, Oakley, Garmin, Wahoo e Bryton.

Francesconibike (Utente Attivo)
Via Libertà 27
26010 Salvirola (Cremona)
Italia
Partita IVA IT01041030196
Tel. 037372328

Categoria: Sport

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Francesconibike
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