Garmonttactical
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26 February 2024

Extremely well made and the design is outstanding. But, unless you have the feet of a ballerina you will have problems with sizes. The shoes are VERY narrow. I had to get a pair an entire size above what I usually order just to avoid pain. Very, very narrow.

Seller's reply

Hello, Thank you for reaching out to us. We understand the frustration that can come with trying on a new pair of boots. It's true that boots from different manufacturers and styles can vary in fit. At Garmont, we utilize various lasts in our boot construction to accommodate different preferences. A 'last' refers to the form around which a boot is constructed, determining its shape, fit, and overall design. Some of our Garmont boots utilize performance lasts specifically designed for activities that demand agility, responsiveness, and support. These lasts often feature a snugger fit around the heel and midfoot for enhanced stability. Performance Lasts typically offer a tighter fit throughout the boot, providing a secure and precise feel. However, we understand that not everyone prefers a snug fit. That's why we offer a variety of fits depending on the boot style and purpose. Additionally, many of our boots come in wide fit options to accommodate those who prefer a roomier feel. We hope this information is helpful to you. If you have any further questions or concerns, please don't hesitate to reach out.

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16 February 2024

I have purchased an additional pair of boots and returned the first pair because the size was incorrect. I have yet to receive a refund for the first pair. I will contact again to find out what is going on with the refund. The boots are however very nice and comfortable.

1 February 2024

Won't let me input my card information.

30 January 2024

Site was pretty straightforward although being able to tell the difference between some of the products based on name or picture alone was a bit difficult.

20 January 2024

The boots are a good purchase however my second time wearing them, one of the eyelets fell off. I sent out an email and got no reply.

5 January 2024

Site is easy to use but customer service sucks

1 December 2023

The boots are of good quality but the problem is when the size you order does not fit you and you have to pay for all the shipping costs and they are somewhat expensive that they even end up being approximately 25% to 30% of the cost of the boots. I hope they can reach an agreement with a shipping company so that the customer is not the one who has to pay these shipping costs and even more so when it is due to size.

29 November 2023

Purchasing was super easy! However, I am yet to receive my order places 11/12 and when I reached out to customer service regarding a tracking number for my order, they said they would call back but have not. Disappointed in this part of the process.

6 November 2023

If I was only rating the footwear, this would be a five star review. Unfortunately, although I loved the boots (the Nemesis 6) the sizing changed by half a size since I ordered them last, and the first pair I ordered were too small, even though they were the same size I ordered and wore last time. This meant that on top of the $15 in shipping for the first pair, I had to spend another $15 to send the first pair back, and another $15 to order ones that fit. That’s $45 in shipping costs just to get the right size in a boot I’ve worn before. I called Garmont customer service to see if any of these 3 shipping charges could be refunded because they had changed the sizing of the boot since I wore them last, but they refused. I get it that they “need” to charge for shipping, but this left a bad taste in my mouth, so to speak. Bottom line, great boots, but customer service leaves a bit to be desired.

Seller's reply

Thank you for reaching out to us regarding your recent boot purchase. We appreciate your feedback and apologize for any inconvenience you've experienced. Upon investigation, we were unable to locate a record of your initial complaint, and we lack sufficient details to fully address the issue. It is our understanding that there should be a consistent fit between your previous and current boots of the same style. To assist us in better understanding the discrepancy, we kindly request additional information about the specific boot you originally purchased compared to the one recently acquired. We regret any delay in our response and appreciate your patience. Your satisfaction is important to us, and we want to resolve the fit issues you've encountered. While we are unable to reimburse shipping charges, we are prepared to offer discounts on your future purchases as a gesture of goodwill. Please provide us with more details at your earliest convenience so that we may better assist you.

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23 August 2023

I ask for a 12 wide and got a 12 regular. The boot fits great but I can’t put my doctor prescribed insoles in.

Seller's reply

Thank you for your recent review with Garmont. We greatly apologize for this happening. If you can please provide us with a photo of the tag inside the tongue of the boot showing that it is a regular and not a wide, we will be happy to get you set up with a return and a replacement pair for the correct width. The email / photo can be sent to customerserviceUS@garmont.com Thank you!

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19 May 2023

Easy to make a purchase. Not so easy to send it back when it didn’t fit.

Seller's reply

Thank you for your review. We at Garmont, always read the reviews and always want to improve. We apologize if there was any delay with getting your return accepted and set up. According to our records the return has already been processed and refunded. If you have any additional questions with your return, please contact us right away at customerserviceUS@garmont.com

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4 January 2023

They definitely changed something. Materials also don’t feel quite as durable

Seller's reply

Thank you for your review. The only thing that has changed with our T8 NFS model is the insole was switched out for an ortholite insole. This is to provide a comfier fit and better support while wearing for long periods of time. Otherwise there have been no change to the shoes structure or overall materials. If you are having trouble with your boots, please reach out to us at CustomerServiceUS@garmont.com and we will be happy to see if this can be fixed under our warranty! Thank you.

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14 October 2022

The quality of boots is really high. The leather is high quality and water resistant, and the boots lace smoothly. I have had a really hard time finding the right size though, and because of the lack of a proper sizing guide I have bought and returned 3 pairs of boots so far, and may need to return the other two pairs I just ordered. It would be really nice if dimensions were provided for each of the styles of boots. I will say that the website's filtering capabilities make it very easy to find the kind of boots that you need (especially AR 670-1) without having to look through all of them.

Seller's reply

Thank you for your review. We see your return was accepted and processed. I see you mentioned a bend in the heel in your review. This was not disclosed in the return request. Please note that we do have a warranty policy which is good for one year from the date of purchase. The bend could have been considered a defect and the boots would have been replaced free of charge. If you ever have trouble with the boots like this again, please let us know right away and we can begin a warranty evaluation. As for sizing, we recommend ordering your everyday shoe size. If you are a half size, we will typically recommend going up to the next full size. Please note, our wide boots are considered an E width. If you are having trouble with the sizing, we would be more than happy to help. Please email us at Customerserviceus@garmont.com and we will assist you further. Thank you.

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Garmonttactical
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