Garmonttactical
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20 July 2026

Sizing chart is incredibly inaccurate when translating women sizes to the standard male sizes used

Seller's reply

Thank you for taking the time to share your feedback. I completely understand your frustration finding the right size; navigating the right fit can be incredibly tricky. I am sorry for the inconvenience this caused you. Getting the right fit is crucial to us. As a general rule for our standard sizing, we recommend that women go down one full size from their usual women's shoe size. The only exception is the T8 Athena, which is made exclusively for women. We are actively reviewing our size chart to ensure this is communicated more clearly moving forward, and your feedback is a highly valuable part of that process. I see that your return has already been set up and is in progress. If you decide to place a new order in the future, please feel free to reach out directly—we would be more than happy to help you select the perfect size.

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6 April 2026

My recruit has not yet received the boots and they were ordered on 22March. Also, you don't have women's sizes.

Seller's reply

Hello, Thank you for reaching out to us regarding your recent order. I sincerely apologize for the delay you’ve experienced. I have looked into Order #151727 and confirmed that it was dispatched promptly via USPS using USPS tracking #: 9405550105798023584635. While the USPS website indicates a delay within their shipping network, your package is still in transit and on its way to you. A Note on Sizing: You are correct that the majority of our boots are produced in Men’s sizes. Our general "rule of thumb" for women is to order one full size down from your standard size. For example, if you wear a Women’s size 8, you would select a size 7 in our tactical boots. The only exception to this is the T8 Athena. This boot was designed exclusively for women and is sold in standard Women’s sizing. Thank you for your patience and for choosing Garmont!

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13 October 2025

Late receiving boots so unable to get to my soldier in time

3 September 2025

Ordered 1st pair of boots but ended up not being the correct size, tried to send back but website was not operating correctly. Started working with customer service to correct the issue but when I sent the required information for corrected service even with email prompts customer service continued not to respond with return instructions so now I am stuck with $190.00 Boots that do not fit. I will mention the 2nd set of boots I purchased (while waiting to return first set) I absolutely love...hoping there is a way to remedy the issue would like to continue to use garmont for me and my families boot orders.

Seller's reply

Hi there, Thank you for your patience and for reaching out to us. My sincerest apologies for the delay in getting back to you. I looked into it, and you are correct—we received your initial request and unfortunately, we failed to respond. I am very sorry for that oversight. I've gone ahead and processed your return, and you should be receiving a separate email with the confirmation and instructions shortly. Again, we truly apologize for the error and appreciate you bringing it to our attention. Best regards, Jim

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22 April 2025

My package was resent to sender and I never received a reshipment date or refund, I have contacted Garmont, but I have not been contacted.

30 January 2025

Frustrating so far. I have paid over 60.00 in shipping fees only because the first pair of boots were a half size too big. I returned the boots and paid shipping for them. I bought a second pair as required by the website. That second pair is now lost in the mail. Overall I have paid two different shipping fees for new boots and one return shipping fee. And I don’t have the boots I want. I have paid $215.00 for boots that cost $155.00

Seller's reply

Good afternoon, William, I'm so sorry to hear that your order was lost by the Postal Service. I've processed a replacement order for you, which has been shipped via UPS at no additional cost to you. We're hoping this shipping method will ensure a quicker and more reliable delivery. Regarding our return process, we appreciate you sharing your feedback about shipping costs. We understand the expense can be frustrating. At Garmont, we're committed to providing both competitive pricing and excellent customer service. While we're not currently able to offer free return shipping like some larger companies, we're always exploring ways to enhance the return experience for our valued customers. I've passed your comments along to our management team, who are dedicated to offering exceptional value alongside our high-quality products. Thank you for your understanding.

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24 January 2025

I didn't appreciate having to pay for return shipping to do a size exchange for my active duty AF member son's boots that I surprised him with for Christmas. In fact, I had to pay for shipping 3 times in order to order the boots, return them, and then reorder the correct size. In addition, I asked to return the boots on December 27 and sent them shortly after. I had to follow up with an email on January 16 (after having to check my credit card statement many times to see if I had been credited for the original purchase) because I still had not received my money back. I finally received it on 1/17.

Seller's reply

Hello, Thank you for reaching out to us about the return shipping costs for your recent order. We understand that shipping can add up, and we appreciate you bringing this to our attention. At Garmont, we're committed to providing both competitive pricing and excellent customer service. While we don't currently cover return shipping costs, we're always looking for ways to improve the return experience for our valued customers. We also sincerely apologize for the delay in receiving your refund. The holiday season is a particularly busy time for us, leading to a higher volume of returns and a slightly longer processing time. Your feedback is valuable to us. I've shared it with our management team, who are dedicated to ensuring our customers receive exceptional value for our high-quality products. Thank you for your understanding.

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18 December 2024

The boots seem to be great quality and I had a good purchasing experience until I needed to return the boots I purchased to possibly get a different size. There is no way to exchange them so I had to return them. On top of that, there are no free returns. I’m having to pay to return them myself. Because of this I will not be repurchasing any Garmont boots.

Seller's reply

Hello, Thank you for contacting us about your recent order and the return shipping cost. We understand that shipping costs can add up, and we appreciate you bringing this to our attention. At Garmont, we strive to offer competitive pricing and excellent customer service. While we currently can't cover return shipping costs like some larger companies, we're always looking for ways to improve the return process for our valued customers. I've shared your feedback with our management team, who are committed to providing exceptional value for our high-quality products.

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18 December 2024

I paid to have boots sent to my to be sure they arrived in time for his birthday. They arrived almost a week late, did not fit at all and you don’t offer his size. When we went to get a return slip to ship them back, we were told we also had to pay for return shipment. So, now I am nearly $50 in the hole just on shipment fees for a product we cannot use. Will not order from here again.

Seller's reply

Hello, Thank you for reaching out to us. We apologize for the delay in your delivery and that the boots didn’t fit your son. We know how frustrating that can be. We looked into your order and see that you placed it on December 3rd and we shipped them out on the 4th with a delivery date of the 10th. We understand that return shipping costs can add up. Unfortunately, as a smaller company, we’re unable to offer free returns like larger online retailers. We strive to keep our prices competitive while providing quality products. Again, we apologize for any inconvenience.

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4 December 2024

Things were great until I had to return an item. Per my tracking number return was received a week ago and I still don’t have my refund

Seller's reply

Hi there, Thank you for reaching out to us. We understand how frustrating it can be to wait for a refund. Our warehouse team needs to inspect all returned boots to ensure they're in brand-new, resalable condition. The return process can take up to 8 business days, especially during the busy holiday season. We'll process your return as quickly as possible and issue a refund to the original credit card. Thanks for your patience and understanding.

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24 November 2024

Delivery of product went great. Problems started when I needed a different size. Had to pay to send boots back to a warehouse $30 and am still waiting on a refund over a week after boots arrived back after numerous emails. So $260 for boots then another $30 to send them back. Not a happy customer at the moment.

Seller's reply

Thank you for contacting us about your recent return. We understand how frustrating it can be when a purchase doesn't meet your expectations. We appreciate your patience as we process your return. To ensure the quality of our products, we carefully inspect each returned item. This process may take up to a week, depending on our current volume. As a small business, we strive to provide excellent customer service while managing our costs. While we cannot offer free return shipping, we value your feedback and will share your comments with our team. Thank you for your understanding.

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1 October 2024

The ordering process was easy. We got the boots in a timely manner. However, returning the boots has been next to impossible. In order to return them, I was asked to fill out a return request form. It has been 2 weeks and I have yet to hear anything from Garmont about my return. I'd like to return the boots but I can't. It's getting really frustrating.

21 September 2024

my boots came with no insoles and i had to order a pair of insoles because i don’t have access to returning them being in the military.

Seller's reply

To address the insole issue, we will be happy to send you a pair to enhance your experience. We will contact you directly to arrange for shipping. Thank you for your understanding and patience.

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26 March 2024

First time buying these boots and completely disappointed. I contacted you guys about the right boot feeling a little off and snug and the left boot is fine and got no response. I was told by a coworker that they would stretch after wearing a few times. Well that didn't happen so now I'm stuck with a pair of boots I can't wear. I have never worn any boots that felt this way so I guess they will sit in my closet. Total waste of money.

Seller's reply

Hi there, Thanks for reaching out! I'm happy to hear from you. I noticed we don't have a record of your previous message, but that's no problem at all. From what you've described, it sounds like your boot might have a manufacturing issue.The good news is all our boots are covered under a one-year warranty! We'd be happy to evaluate your warranty claim and get you a replacement pair if that's what's needed. I'll be sending you a separate email shortly to gather some information to streamline the process. That way, your replacement boots will be on their way to you as soon as possible. Thanks again for contacting us!

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12 February 2024

return process was a pain and not simple. Additionally they do not provide exchanges so if you dont get the right size you have to start back over before you get your new pair.

Seller's reply

Dear Daniel, Good morning and thank you for reaching out to us. Your satisfaction as a customer is of utmost importance to us, and we truly value the feedback you've provided. We are sorry for your frustration regarding our return policy and exchanges. Regrettably, at this time, we are unable to facilitate exchanges directly. Should you wish to replace your boots with a different size or style, you would need to initiate a new order. Please know that your feedback, along with others', serves as invaluable insight into areas where we can enhance our services and better serve our customers. Rest assured, we are diligently reviewing and considering improvements to ensure a smoother experience for all our valued patrons. For any further questions or concerns, please don't hesitate to reach out to us during our operating hours, Monday through Friday from 8:30 AM to 5:00 PM, via telephone at 844-GARMONT or through email at customerserviceUS@garmont.com. Once again, I apologize for any inconvenience our current return procedures may have caused you. Warm regards, Jim Winters

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Garmonttactical
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