Garmonttactical
Reviews: 446

4.3

Calculated on 192 reviews in the last 12 months

Last 3 months: 4.5/5

(out of 54 reviews)

Last month: 4.7/5

(out of 20 reviews)

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4.7 /5

Last review: 30 November 2024

2 November 2024

You don't read your emails

Reply of the merchant

Hello, We apologize for missing your email. Unfortunately, your message was mistakenly filtered into our spam folder. We take great pride in providing excellent customer service, and we regret that this oversight occurred. Please let us know if you have any further questions or concerns. We are committed to assisting you promptly and efficiently.

18 September 2024

My experience with ordering Garmont technical was great, even with a personalized phone call. Unfortunately, my son never received his boots despite saying delivered. I’m not sure where the fault lies, but now I am out $160 and my sons feet are still killing him in basic training.

13 September 2024

Like many online companies, Garmont Tactical has a strict return policy regarding the condition of returned footwear. So I was extremely disappointed that 1) the boots slipped in the heel despite being constructed on a women's last and 2) there was a stain on the toe of the right boot. Unlike many companies, Garmont charges for shipping ($15 in my case) and return shipping is on the customer. Garmont requires the customer ask for an RMA No. which turns out to be the same as the order number 🤦🏼‍♀️. On a positive note, Garmont credited my account very quickly after receiving the return.

1 August 2024

Great boots but you need to change your shipping provider USPS lost my package and it took 3 weeks for them to find it. Use Fedex or UPS. Customers deserve the better shipper to prevent lost mail.

28 March 2024

Purchased as wides, they are not wides, and the 11.5 is too small. Customer service has yet to get back to me so it looks like this will be my last pair of garmonts.

Reply of the merchant

Hi Dennis, Thanks for reaching out about your boots! I see you previously inquired about your order's delivery, and I apologize we did not see an inquiry regarding your return request. I've gone ahead and processed the return for you now. You'll receive an email shortly with detailed return instructions. Once we receive the boots back in like-new condition, we'll issue a full refund to your original payment method (minus any shipping costs). We appreciate your patience and understanding. Feel free to reach out if you have any questions about the return process! You can reach us Monday through Friday 8:30am to 5pm EST. Email: customerserviceus@garmont.com Tel: 844-GARMONT

15 March 2024

I ordered two pairs of shoes they were said to be wide. They were not wide which was disappointing. When I was going to return them I realized I had to pay for shipping back to the company which was $30! The quality of the shoes was great. I wish they would have actually been wide like advertised.

Reply of the merchant

Hello, Thanks for getting in touch with us! We're sorry to hear the Heli and T4 Groove boots you ordered didn't quite fit the way you'd hoped. Both styles do have a wider fit designed for a comfortable experience with a broader forefoot. They typically work well for customers who need a wider size within the "E" width range. We understand it can be tricky to find the perfect fit online, especially for boots. For a more traditional wide option, we recommend checking out our T8 tactical boots, which offer an "EE" width size to accommodate wider feet. We appreciate your patience as you navigate the return process. While we can't currently offer free return shipping due to our size as a company, we hope the information about our T8 boots helps you find the perfect fit in the future! Thank you.

26 February 2024

Extremely well made and the design is outstanding. But, unless you have the feet of a ballerina you will have problems with sizes. The shoes are VERY narrow. I had to get a pair an entire size above what I usually order just to avoid pain. Very, very narrow.

Reply of the merchant

Hello, Thank you for reaching out to us. We understand the frustration that can come with trying on a new pair of boots. It's true that boots from different manufacturers and styles can vary in fit. At Garmont, we utilize various lasts in our boot construction to accommodate different preferences. A 'last' refers to the form around which a boot is constructed, determining its shape, fit, and overall design. Some of our Garmont boots utilize performance lasts specifically designed for activities that demand agility, responsiveness, and support. These lasts often feature a snugger fit around the heel and midfoot for enhanced stability. Performance Lasts typically offer a tighter fit throughout the boot, providing a secure and precise feel. However, we understand that not everyone prefers a snug fit. That's why we offer a variety of fits depending on the boot style and purpose. Additionally, many of our boots come in wide fit options to accommodate those who prefer a roomier feel. We hope this information is helpful to you. If you have any further questions or concerns, please don't hesitate to reach out.

16 February 2024

I have purchased an additional pair of boots and returned the first pair because the size was incorrect. I have yet to receive a refund for the first pair. I will contact again to find out what is going on with the refund. The boots are however very nice and comfortable.

1 February 2024

Won't let me input my card information.

30 January 2024

Site was pretty straightforward although being able to tell the difference between some of the products based on name or picture alone was a bit difficult.

20 January 2024

The boots are a good purchase however my second time wearing them, one of the eyelets fell off. I sent out an email and got no reply.

5 January 2024

Site is easy to use but customer service sucks

1 December 2023

The boots are of good quality but the problem is when the size you order does not fit you and you have to pay for all the shipping costs and they are somewhat expensive that they even end up being approximately 25% to 30% of the cost of the boots. I hope they can reach an agreement with a shipping company so that the customer is not the one who has to pay these shipping costs and even more so when it is due to size.

29 November 2023

Purchasing was super easy! However, I am yet to receive my order places 11/12 and when I reached out to customer service regarding a tracking number for my order, they said they would call back but have not. Disappointed in this part of the process.

6 November 2023

If I was only rating the footwear, this would be a five star review. Unfortunately, although I loved the boots (the Nemesis 6) the sizing changed by half a size since I ordered them last, and the first pair I ordered were too small, even though they were the same size I ordered and wore last time. This meant that on top of the $15 in shipping for the first pair, I had to spend another $15 to send the first pair back, and another $15 to order ones that fit. That’s $45 in shipping costs just to get the right size in a boot I’ve worn before. I called Garmont customer service to see if any of these 3 shipping charges could be refunded because they had changed the sizing of the boot since I wore them last, but they refused. I get it that they “need” to charge for shipping, but this left a bad taste in my mouth, so to speak. Bottom line, great boots, but customer service leaves a bit to be desired.

Reply of the merchant

Thank you for reaching out to us regarding your recent boot purchase. We appreciate your feedback and apologize for any inconvenience you've experienced. Upon investigation, we were unable to locate a record of your initial complaint, and we lack sufficient details to fully address the issue. It is our understanding that there should be a consistent fit between your previous and current boots of the same style. To assist us in better understanding the discrepancy, we kindly request additional information about the specific boot you originally purchased compared to the one recently acquired. We regret any delay in our response and appreciate your patience. Your satisfaction is important to us, and we want to resolve the fit issues you've encountered. While we are unable to reimburse shipping charges, we are prepared to offer discounts on your future purchases as a gesture of goodwill. Please provide us with more details at your earliest convenience so that we may better assist you.

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Garmonttactical (User Enabled)
Italy

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Garmonttactical Reviews: 446

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Garmonttactical
Reviews: 446