La Sportiva
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4.7 /5

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28 November 2025

Wrote a ticket to you about my purchase, the product description didn't correspond to the arrived product. Still awaiting a reply from your end.

25 November 2025

Tragedy, tragedy, tragedy. Return number #62000000234. The package arrived on November 20, 2025, at 2:09 PM (I can see it in the tracking system), and you claim there's no package, and no refund. The hotline consultant demands confirmation of package delivery...

20 October 2025

Hello, I have recently purchased Ultra Raptor Li Mid Leather Gtx in a size 48. To be honest the boot seems good. What is very upsetting is that after saving up for months to be able to afford these boots is that I was then slapped with a £75 pound delivery/ customs charge which was not issued by La Sportiva and by FedEx themselves. This wasn’t mentioned anywhere on my order or in the purchasing. I am currently in a financially tough time and as I have said it’s taken months to be able to save for these boots and to have to pay another 41% of the value again unknowingly is very hash.

19 September 2025

Don’t buy Le Sportiva. They charge additional Custom and Tax charges which are only sent weeks after receiving the purchase (and I have worn the item). When contacting customer service you get a “that is your fault” reply. I have therefore paid 40% on my order than expected. If you want transparency I would book elsewhere

16 September 2025

Depuis la réception du colis que je tente d’initier un retour, aucun moyen sur le site, aucune réponse par mail, c’est donc la dernière fois pour moi…c’est pas les marques de montagne qui manquent.

11 September 2025

Great products awesome customer service, they seem to have 2 speeds slow !! And STOP after first contact with customer service for a return I’m meet with some lovely polite emails how it’s another department that deals with that !! Some 11 days later I’m still no closer to making a return

1 September 2025

Return procedure is not very professional and not consumer friendly. I get a review demand, while I'm still waiting for my refund! Due to the bad return procedure I will not order again from this brand.

25 July 2025

Incredibly inflexible and unhelpful service. Two sizes of same shoe somehow added to basket. I emailed immediately to try and change order and was told impossible. So I pay customs on way in and shipping and customs on return too. Absurd

26 June 2025

After 17 days the shoes still did not arrive. La Sportiva could not come with a solution and is blaming the courier. Even a refund is not (yet) possible.

19 June 2025

The item itself was fine, although delivered 2 weeks later than promised. Most importantly, we were charged the customs duty by FedEx (an additional £47.14). The fact that the recipient is responsible for the customs duty is not at all obvious from the check-out page, or the shipping policy summary at the check-out. The only way to know this is to read the fine print of La Sportiva's shipping policy a link to which is buried at the bottom of their main page. Not cool.

19 June 2025

Unclear website shoes were under sized, cramped and feedback from customer service simply ignored my question and complaint, without any sign of acknowledgement. Wil never buy La Sportiva again. Of to Hoka, On, Nike, innov8 who give good customer service. Take a note from their books.

16 June 2025

One of the worst companies I have ever dealt with. They sent me a wrong product. I've been trying to get a replacement or a refund for *weeks* now, but their customer service is *terrible*. They seem very uninterested in helping me with this issue. *I* have to keep e-mailing them and asking for help, asking for information and status of the resolving of the issue. They never contact me unless I send them another e-mail. And when they do contact me, they are very stingy on information and ignore most of my questions. I have to send 3 or 4 e-mails just to get every info I need. They show no interest in helping me, or care towards their customers. It feels like they want me to leave them alone, because they don't want to deal with this. It is *their* fault though, that they sent me a wrong product. At this point I am pretty sure that they scammed me. They sent me a wrong product on purpose, because nobody was buying it. Please DO NOT buy from this company. They will most likely you like they did me, and will do their best to avoid helping you, and you will be spending weeks like me, trying to resolve the issue. Very company, I am extremely disappointed. The worst company I have ever dealt with.

16 June 2025

The shoes arrived in good time and are of reasonable quality, but I now see why wide options are available as they are relatively tight. Also it is not at all obvious that there are tax implications by ordering from the uk and I have had to pay a tax charge of £57 on top of the cost of the shoes, which makes them very expensive. I am very dissatisfied.

9 April 2025

I have had no communication about my return I ordered the wrong size (due to EUR to UK size conversion) so I sent the shoes back (and paid for postage myself) Now I have heard nothing back and I don't know the status of my return Please contact me

28 March 2025

I tried to return a pair of shoes because they were to small but the website didn't accept my ordernumber of mailadress. So now i have a pair of shoes for € 175 who I can't use.

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