Mademuranoglass
Recensioni: 1.042

4,8

Calcolato su 254 recensioni negli ultimi 12 mesi

Ultimi 3 mesi: 5,0/5

(su 45 recensioni)

Ultimo mese: 4,7/5

(su 7 recensioni)

Filtra per voto:

5 stelle

888

4 stelle

106

3 stelle

2 stelle

1 stelle

Vedi tutte le recensioni

Altri indicatori

ebay (48)

5,0 /5

Ultima recensione: 23 giugno 2025

17 marzo 2025

Whilst purchasing the item was relatively simple, I was not given to understand that I would be required to pay import duty and taxes when shipping the item to the UK. Whilst I wouldn't necessarily expect you to be able to calculate that cost, I would certainly expect that the additional cost would be brought very clearly to my attention prior to completing the purchase. As it is, the item has cost me significantly more than I expected it to, and I was given no alternative other than to pay the additional costs. When I raised this with you, you drew to my attention a clause within your terms and conditions which made me responsible for these costs. You also said that it was not your fault, it was a UK government cost as a result of the UK leaving the EU. Whilst that may be the case, I would still expect to be warned about the additional cost in advance (ie before I made the purchase, or at least, as I was making the purchase) so that I could factor that cost into whether or not to complete the purchase. Very poor.

14 febbraio 2025

We previously purchased three filigrana glasses shown on the Made Murano website, and received what was shown. This time, the price was doubled, and the glasses are significantly smaller than shown in the same website photo.

23 dicembre 2024

I initially received the wrong item. The response was good but when the correct item was received it was damaged. The candle the angel was meant to be holding had broken off and I had to glue it into position. Not what you expect for the money paid.

12 novembre 2024

Twice I asked if I was purchasing the necklace that was actually shown in the picture, I was told Si. After I paid .. days later I was given a choice of 3 different necklaces, I did not care for any of them like I had the original. I am not pleased with the colours in the one I received.

9 luglio 2024

The process was fine but the figurine arrived Broken. I need a replacement or a credit

8 luglio 2024

A couple of issues: 1) the packaging was so flimsy, it got damaged in transportation. Likely, the vase was intact. 2) the surprise item for 20 euros was broken and underwhelming (a cube and something that I assume resembles a heart? not sure). It is terrible. It cheapened the entire product. This was my first order on this site. I plan to buy more Murano vases in the future as gifts. I doubt I will be using this service and will check out some of the other sites.

12 giugno 2024

The difference between what was pictured and what was received was quite dissapointing. The communication and level of service were great though.

Risposta del venditore

Good morning, I'm sorry that you don't like the vase, if you want I can replace the item or I'll give you a refund and you return the vase to me, thanks

14 aprile 2024

Articolo come da foto sul sito peccato la coda di uno dei due uccelli e priva di un particolare. Se si tocca con un dito si avverte che e’ spezzata e non l’abbiamo nemmeno trovata nell’imballo. Puo’ capitare ma potevano prestare piu’ attenzione prima di spedire.

Risposta del venditore

Buongiorno, la coda non è rotta ma il segno che lei sente è il taglio della forbice , attrezzo che utilizza il nostro maestro vetraio per tagliare il vetro. Grazie Cordiali saluti Made Murano glass

8 agosto 2023

Quasi un mese di attesa, informazioni sommarie ricevute solo dopo mio sollecito. Finalmente arriva l'articolo che dovrò regalare e non è nemmeno contenuto in una scatola... Io sconsiglio.

7 agosto 2023

In sede di conferma d'ordine c'era scritta consegna in 1-3 giorni lavorativi. Quando ho scritto la mail per capire a che punto eravamo con la consegna, dopo una decina di giorni, mi dicono che il colore che avevo ordinato non era più disponibile. Ne ho preso un altro e sono rimasta comunque soddisfatta. Ma i tempi di consegna sono stati decideste troppo lunghi rispetto a quanto c'era scritto sul sito.

7 luglio 2023

No objections on the product itself. Low points due to unprofessional attitude of the sales person who wasn't clear upfront when specifically asked if there would be Customs charges when importing their products. Unpleasant feeling is that they would misdirect potential buyers only to sell their products, stating free shipment and NO Customs charges.

30 marzo 2023

Very disappointed to see what arrived. I ordered a bright looking cross and what arrived was a dark cross which is very round on the corners. Looks nothing like the picture used to advertise item.

30 luglio 2022

Trattandosi di oggettistica da regalo Spesso indirizzo di fatturazione e differente dall'indirizzo a cui è recapitato l'oggetto. Sarebbe bene fornire un riscontro dell'avvenuto recapito.

9 luglio 2021

Cute glasses but 3 of them are misshapen.

Trasparenza con Feedaty

Ultima recensione: 17 giorni fa

Stato certificato: VALIDO

Recensioni in mediazione: 0

Misure per la verifica delle recensioni

Informazioni sull'azienda

More than 1500 original works made by our Murano glassmaker

Mademuranoglass (Utente Attivo)
Calle del convento 5
30141 Murano (VE)
Italia
Partita IVA 04341700278
Tel. 329.3308045

Categoria: Casa e giardino

Visita il sito Contatta il venditore

Mademuranoglass Recensioni: 1.042

95,4%

2,2%

2,4%

Filtra per voto:

Altri indicatori

Risposta del venditore

Risposta del venditore

Trasparenza con Feedaty

Informazioni sull'azienda

Mademuranoglass
Recensioni: 1.042