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Tutte Italiano Inglese Francese Tedesco Olandese

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17 settembre 2025

please help me with the package, customs is asking you to give more information about the package, until you do is goiing to stay in customs

Risposta del venditore

Dear Customer, We are truly sorry for the inconvenience with your shipment. Our team has contacted the courier several times to clarify the situation and we also tried to reach out to you directly in order to solve this matter as quickly as possible. The courier confirmed that no additional documents are required from our side, but that the package is still awaiting your action at customs. There may have been a misunderstanding, and we would be glad to support you step by step in completing the procedure so you can receive and enjoy your coffee soon. We remain at your full disposal and just need your kind reply to proceed further.