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3 settembre 2026

Very disappointing customer service. The glasses arrived with a problem, and we contacted the store and sent photos as requested. It has now been around two weeks and we still haven't received any response or solution. Unfortunately, the after-sales service has been very disappointing.

10 agosto 2026

Extremely disappointing experience with OtticaIT. I requested a return and OtticaIT explicitly approved it in writing, confirming: “Your return request has been approved” and “We confirm that you can send the package.” They also instructed me to send it with a courier of my choice. I followed their instructions and returned the package via UPS at my own expense, paying approximately €25. Despite having explicitly authorized the return, OtticaIT refused the UPS delivery. The package is now being returned to me. No explanation was provided for the refusal. Communication by email has been poor, and I have also been unable to resolve the matter by telephone. I am now potentially facing another €25 in shipping costs just to send the same authorized return again. I have retained the written return authorization, shipping receipt and UPS tracking showing the refused delivery. Mistakes can happen, but refusing a return that you explicitly authorized and then failing to provide the customer with a clear explanation or solution is unacceptable customer service. I will update this review if OtticaIT resolves the matter properly and ensures that I do not have to pay a second time because the authorized shipment was refused. Until then, based on my experience, I cannot recommend OtticaIT.

3 agosto 2026

Pedido realizado y abonado 17/07/26, a 03/08/26 no he recibido mi pedido, no sé dónde está y no me informan fecha de entrega. Agencia de transportes da información diferente a la del remitente; Atención al Cliente de esta óptica no contesta o no lo hace con información correcta y veraz. Realmente preocupada por saber dónde están los artículos que compré y cuándo los recibiré.

2 agosto 2026

Produit reçu avec environ dix jours de retard donc assez déçu après concernant la qualité je ne suis pas sur que ce soit des vrais dommage.

29 luglio 2026

Worst customer experience in a long time. I ordered a pair of sunglasses, but since they took a week to confirm shipment, I cancelled my order before a shipping label had been created. In line with their policy, I expected to receive my refund since the cancelation was made in time. The customer service also confirmed this shortly after. Despite this confirmation and to my surprise, the package was shipped anyway and later delivered to me. When I asked for a return label, I was told return shipping was my responsibility, even though I'd cancelled well in advance and it was entirely their error. What followed was weeks of back-and-forth emails, contradictory responses (at one point they claimed a refund had "already been processed," which wasn't true), and no real resolution beyond "the customer pays." Avoid if you value your time or money.

21 luglio 2026

Esperienza pessima , prodotto restituito ma non mi hanno mai rimborsato quanto pagato e non rispondono più ai messaggi .

26 giugno 2026

Ordered two Ray-Ban glasses at a good price - unfortunately only one Ray-Ban arrived. For over a week I've tried to reach out to the Otticait by their website and e-mail (48hr response expectation). Although 9 days after still no response. The website and store seems real and professional so I still have hopes that I am not scammed.. but it's decreasing by the day.

17 giugno 2026

Ho ricevuto occhiali difettati (proprio con pezzi sbagliati), e da una settimana provo in tutti i modi a chiedere aiuto al servizio clienti. Non capisco se Yasmin (se non è un nome collettivo) mi prende in giro o cosa

25 febbraio 2026

Ordine eseguito il 26/1, dopo 3 solleciti e risposte vaghe su quando effettivamente partirà il pacco, il pacco viene finalmente spedito il 12/2, DICIASSETTE giorni dopo l'evasione dell'ordine, cosa ingiustificabile nel 2026. Ordine poi consegnato in meno di 24h da BRT.

18 febbraio 2026

Incomplete order availability. practices regarding refunds. Pathetic

30 gennaio 2026

Artikel bis heute nicht angekommen.paypal Käuferschutz eingeschaltet.

5 gennaio 2026

Oggetto errato, ancora nessun cambio.

1 ottobre 2025

I really advise you to run away from them because they are very bad. I received the glasses in poor quality and I contacted them immediately and they told me that they were sure that the mistake was from me and I requested a return and the return was made at my own expense and the return cost me $70 and the shipping company contacted me because there was no response from them and I contacted them via email and my messages were ignored now and there has been no response until now. They are really the worst. Beware of them

4 giugno 2025

I ordered sunglasses and they came defective, they do not sit flat on the head or on a flat surface, they are slanted and asymmetrical. I sent the pictures too. Their answear is: … the product is worked entirely by hand, so if it does not rest on the surface it does not constitute a defect but as highlighted but simply modeled if it comes directly from us we can adapt it to your face and give you all the necessary demonstrations, this operation is always performed after the purchase not having the person in front available… I rejected any modifications and returned the product. 14 days after they received the glasses, and still no refund or answear on my mails.

29 maggio 2025

sold some rubbish polaroid sunglasses which broke just after few weeks of use, was ignored by them after contacting, zero response, recommended to buy from elsewhere, if possible...

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