Residenza 725
Recensioni: 1.911

4,7

Calcolato su 284 recensioni negli ultimi 12 mesi

Ultimi 3 mesi: 4,6/5

(su 52 recensioni)

Ultimo mese: 4,8/5

(su 16 recensioni)

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5 stelle

1.617

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1 stelle

116

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Ultima recensione: 14 gennaio 2025

16 giugno 2023

The service was fine just very unclear about the import taxes and charges(as in amounts) ended up costing more than if i bought locally wont be using them again rather shop locally lesson learnt

Risposta del venditore

Dear Mohseen, We are really sad to hear about your disappointment. But just to clarify, the payment of taxes and duties is indicated in the item's description page and at check out, as well in our Shipping & Taxes section of our website. Unfortunately, we are unable to provide an estimate of these charges, since they are calculated by your local customs office. Best regards, Coltorti Customer Care

4 giugno 2023

The candles have popped out from their own original packages, everywhere of the box are the wax crumbles and stained the candles’ package. One of the package even has been broken, so sad. It’s not supposed to be the luxury candles been received like this. I’ve attached all photos I’ve taken when I opened the box for reference. Hopefully you can take more care of the packing procedure and let the luxury candles be revived as the satiated situation.

Risposta del venditore

Dear Joy, We are incredibly sorry to hear that! We just sent you a separate email, could you please reply to us? Kind regards, Coltorti Customer Care

27 febbraio 2023

The cardigan I purchased was way oversized / huge s40. I’m a constant small and the top is huge. Shipping was 40 euro which would triple (3x40) to get the right size. Really disappointed

Risposta del venditore

Dear Jessica, we are very sorry to hear about your disappointment, but please note that it is indicated in the item's description that this cardigan is oversized. Unfortunately, we do not offer free returns at the moment. Please contact us at support@coltortiboutique.com if you require any further information. Best regards, Coltorti Customer Care

19 gennaio 2023

Carrier left my package in the wrong house . But my neighbor was kind enough to bring it to me .

Risposta del venditore

Dear Jessica. We are very sorry to hear that but we are glad to see that your neighbour brought it to you. Please contact us at: support@coltortiboutique.com if you require any further assistance. Kind regards, Coltorti Customer Care

29 dicembre 2022

No proper packaging. My bag did not come in a box , was only wrapped in paper.

Risposta del venditore

Dear Hailun, that seems very strange. Could you please contact us so we can assist you? Kind regards, Coltorti Customer Care

5 dicembre 2022

Confused process. Slow replies.

Risposta del venditore

Dear Denny, we do apologize for the delay. As you can imagine, we are processing a very high volume of orders and requests this time of year. Thank you for your understanding. Kind regards, Coltorti Customer Care

4 dicembre 2022

disappointed in the earrings but keeping them anyways other than that happy with the boutique

Risposta del venditore

Dear Ingrid, we are very sorry to hear that. Please contact us at support@coltortiboutique.com so we can assist you. Kind regards, Coltorti Customer Care

23 novembre 2022

I placed my order on Thursday the 18th hoping to get it before Tuesday the 22nd cause I had a trip and need it before that day. I wrote two emails and got response 24 hours later. Even placed my order dhl express and still I received it late!!!

Risposta del venditore

Dear Maria Cecilia, we kindly remind you that you placed the order on Friday and emailed us on Saturday. Unfortunately, our team is not available on weekends, so we replied to you on Monday morning and your ordered was delivered on the 22nd. Please let us know if you need any further clarification. Kind regards, Coltorti Customer Care

8 agosto 2022

Disappointed that I was sent an open box Hayo’u rose quartz sculpting tool.

Risposta del venditore

Dear Deborah, We are very sorry to hear that, could you please contact us at support@coltortiboutique.com so we can help you? Kind regards, Coltorti Customer Care

30 aprile 2022

Nice price discount for first time purchase however there was no mention of customs fee/taxes once I receive the item, in the end I paid close to $80 in extra fees. Ive made purchases on other websites mytheresa/outnet that take care of this/indicate there are further charges later on. Delivery was good otherwise.

Risposta del venditore

Dear Sylvia, Thank you for contacting us. As per our policy, the product prices do not include taxes and duties for orders being shipped outside the EU. The payment of taxes is necessary to release your order from customs on arrival. We are unable to provide an estimate of these charges, since they are calculated by the local customs office. Should you require any additional assistance, please do not hesitate in letting us know, we would be glad to help you. Kind regards, Coltorti Customer Care

11 aprile 2022

I ordered 4 mini Dr Barbra Sturm serums in a set. Thrilled at the decent pricing. Disappointed by the lack of SERUM in them. Each one was 1/2 full. I took pictures but I’m sure it will not matter. Comparing them to a small size serum from Sephora. Which was adequately FULL. Never again. Sorry.

Risposta del venditore

Dear Christie, We are very sorry to hear that, please contact our team at support@coltortiboutique.com so we can assist you. Kind regards, Coltorti Customer Care

19 febbraio 2022

I have purchased a bathing suit. Shippment was quick. BUT it was stain with menstrual blood upon arrival. Nothing was offer except returning the item after I have paid almost 50$ in taxes, which I would lose. I specefically bought this swimsuit for a upcoming holiday and need it. Returning was not an option. Would have appreciated a exchange offer or a discount… Still waiting for a reply from the team.

Risposta del venditore

Dear Chloé, We apologize and we did offer a full refund, but ultimately you decided to accept a partial refund and keep the item. Please let us know if you need any further help. Kind regards, Coltorti Customer Care

3 febbraio 2022

The purchase went well but I received the package without a receipt. A sweater is not what I wanted. I applied for a return on January 30th and have not picked up the package until today. I don't know what to do now. Wish there were more options for return service

Risposta del venditore

Dear Joanna, We did provide you with a return label and with all the instructions to schedule a pick-up, please let us know if you need anything else. Kind regards, Coltorti Customer Care

24 gennaio 2022

Bad refund

Risposta del venditore

Dear Customer, Please note that the refund does not include shipping costs (to and from your country) as per our policy. We remain available for any further assistance. Kind regards, Coltorti Customer Care

9 gennaio 2022

I received a shoe with dirty bottom

Risposta del venditore

Dear Xin, We are very sorry to hear that and we have already issued a partial refund. Kind regards, Coltorti Customer Care

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Ultima recensione: 6 giorni fa

Stato certificato: VALIDO

Recensioni in mediazione: 0

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Residenza 725 (Utente Attivo)
Via Gallodoro, 48
Jesi (AN)
Italia
Partita IVA 02087710428

Categoria: Moda e shopping

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Residenza 725
Recensioni: 1.911