Stocksmetic
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Ultimi 3 mesi: -/5

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5 stelle

464

4 stelle

136

3 stelle

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Prodotti/Servizi

4,6 /5

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Criterio di ordinamento: la più recente.
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20 novembre 2025

Davvero pessima esperienza. PUNTO 1 Ho effettuato un ordine che mi è arrivato dopo un mese, e si sono ricordati perché ho effettuato una chiamata per sollecitare la consegna. PUNTO 2 Ho sbagliato ad effettuare l’ordine nel senso che spray e bottiglia non erano a coppia e nemmeno mi hanno contattata per verificare l’esattezza dell’ordine (penso che essendo della merce che vendono loro sanno che non era la coppia giusta quella da me ordinata), inoltre ho chiesto un reso e non è possibile farlo. Se volete maggiori informazioni vi posso inoltrare la mail di risposta…per niente cortesi. PUNTO 3 A malincuore ho dovuto fare un altro ordine per accoppiare i pezzi.(spero che almeno questo ordine sarà elaborato in un tempo breve… QUINDI PER ME ESPERIENZA NEGATIVA

17 ottobre 2025

My packaging was full of dust and was NOT clean at all - every glass bottle has a film of who knows what and now it’s costing me extra money to have them sanitized. I am extremely disappointed with this

12 ottobre 2025

I typically refrain from leaving negative feedback because I understand that issues can arise, but the past two weeks have been extremely frustrating. Out of my last five orders, four were shipped without commercial invoices, and each was sent on different days. Despite notifying the company of the issue after the first incident, it continued to happen. I was told that the required documents had been provided, yet FedEx confirmed that none were submitted. As a result, one shipment was delayed in customs for over a week before I was finally able to get it released, while another remains held. These orders were placed on September 23 and 24 one didn’t arrive until October 10, and the other is still pending. The repeated oversight and lack of coordination have caused significant delays and inconvenience. I’ve spoken with multiple representatives, but unfortunately, no one has been able to fully resolve the issue. Great products but the customer service and logistics is lacking.

8 ottobre 2025

After our rebranding, we decided to work with Stocksmetic. If I had known how difficult the process would be and how extremely high the shipping costs were, I would have chosen another supplier for bottles and jars. Their shipping rates are unbelievably high. When we handle shipping ourselves, it costs only a quarter of their price. However, when you try to arrange your own shipment, they strongly discourage it, and it ends up creating a lot of extra time and paperwork. We also asked them to repackage the jars into a larger box to make pickup easier for UPS, but unfortunately, they refused to cooperate. As a result, a shipment that would normally cost us around €30 ended up costing €180. I have expressed my dissatisfaction multiple times, but unfortunately, they have not been willing to think along or offer solutions. We are now looking into other options, and I would recommend other businesses to do the same.

13 agosto 2025

Je n’ai pas reçu la bonne commande . J’avais commander des flacons 30 ml j’ai reçu des échantillons 2 ml à la place

6 agosto 2025

Unzureichender Kundenservice, schlechte und verspätete Kommunikation

26 giugno 2025

The products are quite expensive, but the quality of the bottles is good. As for the service, I would honestly give it just one star. They are not helpful at all, and the shipping costs are EXTREMELY high. If you want to arrange your own shipping, which would easily cut costs in half, you’re first required to pay the VAT upfront. Only after extensive paperwork can you get it refunded. In the Netherlands, we call this bureaucracy. Emails are poorly answered, and the company is unwilling to think along or find practical solutions. For example, they won’t tape two boxes together or offer a full box of accessories—instead, you're forced to manually select around 100 individual items through their website. Apparently, they can afford to operate this way, as we still place occasional orders. Had we known all this before our rebranding, we would not have gone through with it.

8 maggio 2025

Usually great, but this current time, the items have been held in US customs & have not gotten a replacement or assistance from Stocksmetic

17 marzo 2025

Acquistata campionatura. Pessimo sito che costringe ad acquisti multipli e flaconi arrivati senza coperchi. Servizio clienti scortese e inutile. 50 Euro buttati. Mai più.

15 gennaio 2025

Hello, unfortunately i was not that content with my ordered products. The flacons were not packaged properly, so they could touch each other during the shipment. Therefore got almost all of them small scratches, three of them got a broken off corner. Regarding the cost of the product and the cost of the delivery that's really not acceptable.

15 gennaio 2025

Very bad My order came into the UK and I had to pay £55 extra charge which I was unaware of and it wasn't mentioned before

30 settembre 2024

website login is horrible. everytime theres a problem! update cart with problem, fix your website, its 2024!

30 agosto 2024

I'm disappointed with my last order. We made a mistake and ordered two different products in opposite quantities. The supplier refused to take back part of products and change them for the correct ones, even though everything was originally packaged. The justification of this behavior was that we are a business company, which has not rights to return the products. So we have decided not to cooperate with this company in the future anymore.

7 maggio 2024

Previous purchases are 5-Stars, on this purchase however it’s 0! I ordered prior to any announcement of delays or removal of accessories. It’s now been 12 days & my order has not even shipped, & when I login to website, 95% of the time I can’t login. I have emailed & was told it would ship today, it did not. I ordered with plenty of time based on previous orders, now I am OUT of product & can NOT ship orders.

6 maggio 2024

Every order I have placed for several years arrives damaged. I have written to the CEO and managers with suggestions on how to improve the shipments so they are not damaged. Very unacceptable to throw out and waste so much products that if the company cared enough could be fixed easily.

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Informazioni sull'azienda

Stocksmetic offre un’ampia selezione di articoli da poter abbinare ad una svariata gamma di accessori intercambiabili. Se il cliente lo desidera, è disponibile anche la personalizzazione del packaging ed un ampio network di partner esperti, ciascuno nel proprio settore di competenza per il packaging secondario ( astucci, etichette, grafica, render, etc…), è completa disposizione per offrire un servizio adatto ad ogni esigenze. Acquistare su Stocksmetic è facile e sicuro; un prodotto di qualità ed un servizio customer care d’alto livello sempre disponibile. ---------------------- Stocksmetic offers a large range of items which can be combined with a lot of interchangeable accessories. By customer request, it is possible to personalize the packaging and thanks to the knowledge of the targeted sector our partners it is possible to personalize also of the secondary packaging details (cases, labels, graphics, rendering, etc.).. Buying in Stocksmetic is easy and safe; high quality products and a top-level customer care are always at your disposal.

Stocksmetic (Utente Attivo)
Via Gera 8/10
20060 Gessate (Milano)
Italia
Partita IVA 10367490967
Tel. +39 02 959 298 80

Categoria: Prodotti e servizi per le aziende

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