Stocksmetic
Recensioni: 691

star-rating
4,1
/5
Calcolato su 122 recensioni negli ultimi 12 mesi
 
Ultimi 3 mesi: 4,1/5  
(su 27 recensioni)
Ultimo mese: 3,9/5  
(su 9 recensioni)

Filtra per voto:

418
127
58
30
58
Altri indicatori
Prodotti/Servizi
4,6 /5
Ultima recensione: 7 febbraio 2025
star-rating
2
/5
26 novembre 2024
Le tempistiche di consegna risultano troppo lunghe. Ad oggi, in una realtà dermocosmetica in cui i clienti fanno richieste repentine ai produttori, il fornitore di packaging deve in qualche modo adeguarsi alla medesima celerità. Trasporti internazionali sono risultati spesso molto più veloci. 10 giorni lavorativi, insieme a disguidi dei corrieri che rallentano i tempi (es. mancata consegna per mezzo di trasporto inadeguato) nell'imminente 2025 devono essere superati.
star-rating
2
/5
7 ottobre 2024
The product itself is beautiful and durable, but there was absolutley no protection for the glass itself and I had to sort through shards of broken glass to pull out the bottles. It was a HORRIBLE experience.
star-rating
2
/5
18 settembre 2024
This pallet we received was so poorly packed that most bottles were full of dust and all sorts of dirt, because bottles did not even come in a box and plastic did not cover most parts of the package, the box material that was covering the bottles, were badly damaged. Very dissappointed because the transport cost was crazy high! Now we have to put extra effort to clean all those bottles.
star-rating
2
/5
12 settembre 2024
o atendimento ao cliente foi pouco preciso, informações contraditórias, prazos que não se cumpriram e emails que ficaram por responder por não terem resposta para nos dar. Penso que a comunicação deverá ser melhorada.
star-rating
2
/5
4 giugno 2024
Not shipped on time, half of my order wasn’t shipped, didn’t get refund, can’t return items that weren’t properly described and color doesn’t match.
star-rating
2
/5
29 maggio 2024
Your Stocksmetic.com order confirmation #4000001289 Dear Sirs, We are writing to you to complain about the products we received from you with the above mentioned invoice. The problem is that the collective packaging (cardboard box) was not strong enough and got deteriorated during transport. Because the plastic bottles were not packed also in a plastic bag, as it should be, they got very dirty and dusty. We use the bottles for skincare products and we have to wash every single bottle because of the inappropriate shipping packaging. This is the second time we get this problem with the bottles we receive from you. You understand that we are disappointed about this situation and especially that we had to spend time and money to wash the dusty bottles. Finally, please improve the collective packaging and always put the bottles in plastic bags before cardboard box. We look forward to hearing from you soon with a discount invoice. Regards, Camelia M.
star-rating
2
/5
6 maggio 2024
Once again there were issues with the shipping care. Many many broken jars at the bottom on the box. This has happened before.
star-rating
2
/5
30 aprile 2024
I received gold pumps and collars but the gold did not match. I’ve tried contacting customer service several times and have not received and answer or solution.
star-rating
2
/5
4 aprile 2024
Shipping was prompt but the packing was very poor. In fact, there was no padding added to the box with glass perfume bottles. Many of the bottles broke.
star-rating
2
/5
3 aprile 2024
The bad experience regarding purchacing process. Many time spent, not comfortable and user friendly. I have wrote an email to support but till now I have not received any answer. Also we have contacted regarding aditional information of bottles but nobody answered us. Very expensive delivery to EU countries.
star-rating
2
/5
18 luglio 2023
I own a skincare company and I find it hard to keep up with my orders and how long it takes to arrive. My account is never up to date with tracking info and shipping info. You cannot reach anyone in the California office. The phone just rings, It's unacceptable
star-rating
2
/5
8 settembre 2022
purtroppo in questa consegna, il bancale è arrivato visivamente danneggiato con i tappi fuoriusciti dalla scatola e contenuti solo dall'imballo in cellophane. Ho firmato con riserva, inoltre abbiamo trovato una scatole a cui mancava un vaso...
star-rating
2
/5
20 luglio 2022
Hi! Your bottles ara one of the most expensive ones, yet they do not meet quality as a cheaper ones do out there on a market. Glass bottles are to heavy and too big and this has a big negative impact on a shipping prices. Design could be a lot cleaner, more minimalist. Especially when it comes to Heavy glass collections. Plus, a lot of times pumps are scratched. Also, you should really stop using PVC material in pipettes. I would recommend your products no more. They're too heavy, too robust with damaged pumps to many times. Kind regards!
star-rating
2
/5
7 luglio 2022
unfortunately working with stocksmetic is full of ups and downs. lead times are a lot longer than confirmed. we are left without any notice of these delays unless we get in touch with you. recently communication is getting better as ms. fedderica is taking care of us. some goods arrive damaged, some in smaller quantities than ordered and paid for. some with low quality printing,.... so overall, if we would not have to work with stocksmetic for some projects, we would rather not do so, to avoid getting a headache.
star-rating
2
/5
5 luglio 2022
Much way too long. 3weeks waiting to be shipped after pushing Beautiful packaging though experienced many defective sprays customer service and commercial answer is not at the same level we regret even through the years We hope you will improve

Trasparenza con Feedaty

Bollino Feedaty
Ultima recensione: 3 giorni fa
Stato certificato: VALIDO
Recensioni in mediazione: 0

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Informazioni sull'azienda

Stocksmetic offre un’ampia selezione di articoli da poter abbinare ad una svariata gamma di accessori intercambiabili. Se il cliente lo desidera, è disponibile anche la personalizzazione del packaging ed un ampio network di partner esperti, ciascuno nel proprio settore di competenza per il packaging secondario ( astucci, etichette, grafica, render, etc…), è completa disposizione per offrire un servizio adatto ad ogni esigenze. Acquistare su Stocksmetic è facile e sicuro; un prodotto di qualità ed un servizio customer care d’alto livello sempre disponibile. ---------------------- Stocksmetic offers a large range of items which can be combined with a lot of interchangeable accessories. By customer request, it is possible to personalize the packaging and thanks to the knowledge of the targeted sector our partners it is possible to personalize also of the secondary packaging details (cases, labels, graphics, rendering, etc.).. Buying in Stocksmetic is easy and safe; high quality products and a top-level customer care are always at your disposal.

Stocksmetic (Utente Attivo)
Via Gera 8/10
20060 Gessate (Milano)
Italia
Partita IVA 10367490967
Tel. +39 02 959 298 80