YOURMURANO

star-rating
4.9
/5
(su 291 reviews totali)
3 months: 4.8/5  
(su 6 reviews)

97.6%

284 reviews

1.7%

5 reviews

0.7%

2 reviews

258
26
5
1
1
Seller evaluation
Average product rating
0.0 /5
Last review: 20 September 2022
star-rating
3
/5
8 March 2022
No Response to the following concern sent to customer service: Hello, Thank you for the wonderful vase. The vase was a delight to receive and the Tumbler was a wonderful surprise. Nice. And. The shipping box along with the gift wrap was perfect. Once again. Thank you. My current concern is one of the yellow applications/details on the vase has a finish that is as sharp as a needle and though it lays flat along the surface, it does protrude enough to be like a needle point from the surface of the vase. If left as it is, this may puncture a hand or finger. Though I prefer to keep the vase as it is, this vase is dangerous for others to pick up or hold in their hands. That is to say, rubbing the vase in one direction is OK. Rubbing the vase in the other direction will puncture the hand or finger. And, please, if what I am concerned about is simply a part of the artisan craft, disregard my concern. I will gladly and with a delight keep others safe while this vase is on display. That said, and reading about your generous return policy, what are my options with this vase. Within the next week I intend to purchase one or two more vases and hope to receive another CIRCE round black and yellow details vase. Yet I am unsure of what to do with the vase I received. The other one or two vases that would look nice in my home are: DAISY amphora shape amber vase and LAGUNA Green contemporary glass vase. Once again. What are my options at this time. And. Thank you. The best to you, your family, and friends. From, thomas
star-rating
3
/5
16 September 2021
I purchased a statue online as I initially bought one in Venice back in 1994 but my son broke it. I loved my statue and hence bought a new one online without seeing it. I was disappointed when it arrived as it was nothing like the colours in the picture. The colours in the picture were vibrant reds and blues which is what I was after. The statue however is more yellow and browns.
star-rating
3
/5
11 June 2020
Although the glass sculpture was stunning and worth the price, and well boxed and packed, when it arrived the bill was broken. It appeared that the protective bubble wrap taped around it, being part of a singe sheet around the rest of the body, had become trapped beneath the heavy sculpture so that when the body shifted within its rigid foam bed, it pulled the bill off. It is not worth sending the whole thing back, so we are looking for a top glass restorer here to make a good job of repair here. .
star-rating
3
/5
19 November 2019
The piece is beautiful & was well-packed. Thank you. However, I did send several query emails, but got no reply. That was frustrating.
star-rating
3
/5
26 March 2018
The product was beautiful as described in the picture. I was disappointed with the gift wrapping and the note I included in it while ordering. The gift wrapping turned out to be nothing special (though I paid for a gift wrapping) and there was no note, despite the fact that I had included one when ordering.

Information for the customer

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Last review: 08 Mar 2022
Certificate status: VALID
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Information on the company

YourMurano is the official store of the most famous glass in the world: MURANO GLASS. Since 1297 Murano glass has decorated the most luxurious mansions and it is one of the most appreciated Made in Italy handcrafted products. YourMurano offices are located in Murano island and each our creation is handmade in 1400 degrees specific ovens, by expert artisans that passed down antique technique secrets from generation to generation. We work with dozens of Murano glass techniques. They require craftsmanship and various skills. Each of our furnaces is specialized in some of them to always create awesome items. Our 20 furnaces are some of the most renowned and historic Murano island furnaces that adhere to the only Trademark of Origin by Italian law. Our goal for this project is to spread knowledge of the extraordinary creativity, craftsmanship and artistry that make authentic Murano Glass a choice of excellence for a Made in Italy product.

YOURMURANO (User Enabled)
F.ta Serenella 3 Isola di Murano
30141 Venezia
Italy
VAT number 04063160271
Tel. +39 041 527 4441

Fax +39 041 527 4441