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1
/5
23. März 2026
Dear La Sportiva,
I did pay 825 chf for a pair of G-Summit on your swiss website, that is 930€. On your EU website they cost 750€. This is about 150€ difference. I thought this a due to import. Now I just received an additional 90 chf bill from Fedex as tax invoice. For 150€ you don't even do the import? How do you justify that? Can you reinbourse me 90chf?
Thanks
Best regards
Before placing an order in the La Sportiva online shop, I asked customer support a technical question. The answer would have helped me a lot with my purchase decision. Unfortunately, I have not received any reply to my question to this day. Good customer support looks different.
I bought 4 Shows in different sizes. When I had to send them back from Germany, I had to return it to Italy. The shipping costs over 20€, bc they had no return label.
Furthermore, the terms and conditions state that the customer bears the risk for shipping, which violates applicable German law.
Never again
This is probably the 6th pair of shoes I bought from La Sportiva, so you can tell I am happy with the brand, not that I am saying each model of shoes was always 99% okay. But this is a different story. Best regards.
Shopping was good but the return process is the worst I've seen in an e-commerce shop. They only send you the invoice and the address to send back the goods, and good luck with returning at your own cost and finding the right carrier. I would have expected that even if I have to pay a bit for the return they would have organised the process. Definitely never ordering again from their website but rather from retailers that offer this service. Very disappointed.
La Sportiva ist ein Betrieb der Weltleader in der Herstellung von Kletterschuhen und Höhenbergschuhen ist. Er wurde 1928 vom Schuster Narciso Delladio, in Tesero (Trient) gegründet und gehört auch heute noch zu 100% der Familie Delladio. Der Firmensitz befindet sich in Ziano di Fiemme am Fuße der Dolomiten und der Betrieb produziert im Sektor Outdoor Schuhwerke seit nunmehr 85 Jahren...
La Sportiva (Benutzer
Aktiviert) Via Ischia, 2 38030 Ziano di Fiemme IT