Shoe size was 1 number lower than in my other La Sportiva shoes. Returns are not free (although not my fault that they didn’t fit). Return on website not available. No hello when contacted by email. Only helped me after I called.
Order was easy to place, payment easy, shipping fast in time. I could not order laces for my LA Sportiva shoes like the original colour. The product detail page of the laces https://www.lasportiva.com/de/schnuersenkel-bergsteigen-lace-mountain-aequilibrium-unisex-zsmg00301 says one unit will contain 12 (!) laces but it contains only one.
Shopping itself was fine, but as the return of the products seems to be a nightmare. As i reveived my order and i realized i have ordered the wrong model i tried to make a return. The return function on the website is not where it is supposed to be and cannot be found. I wrote an email to the customer service and I got absolutely no reply in 10 days. I have called the customer service and I was told I should simply return the goods at a certain address and provide the tracking number. However it was not exolained to me how the holiday period will affect this process and how the 14 days return time is calculated. I have returned the goods, provided the tracking number and still waiting. In the meantime also my account on the online shop seems to have been deactivated.
La Sportiva ist ein Betrieb der Weltleader in der Herstellung von Kletterschuhen und Höhenbergschuhen ist. Er wurde 1928 vom Schuster Narciso Delladio, in Tesero (Trient) gegründet und gehört auch heute noch zu 100% der Familie Delladio. Der Firmensitz befindet sich in Ziano di Fiemme am Fuße der Dolomiten und der Betrieb produziert im Sektor Outdoor Schuhwerke seit nunmehr 85 Jahren...
La Sportiva (Benutzer
Aktiviert) Via Ischia, 2 38030 Ziano di Fiemme IT