Great product, website is ok, not the best i‘ve seen in terms of user experience. Especially when it comes to returns… i had several problems here. I wish that it would be more easier in that process. For example if already a sheet for the return shipping would be included in the package, the user doesn’t have to face a difficult way till he is able to sent it back. Furthermore i had to pay 15€ just to sent the package back. That’s outrageous and on top i havent heard either from the company or from my returned package…
All in all, a very unpleasant experience with your service. The product son the other side are great. Only the shoe was too big
Great stuff, easy ordering, bad returnsystem. The steps are complicated., the adress for non italien is gard to fill into the right lines in the formular at and I did not here anithing from my return. Sent it on june 9th.
Products: are great and pretty cool
Packaging: really cheap and not matching the costs of the shorts which I purchased
Return: need to contact the customer service first to get documents
Return costs: happy to pay the return costs myself, but I ordered the goods on the german La Sportiva webshop and I need to return them to an address in Italia, which is way more costly. Not a great customer experience. And I asked the customer service about that, but no response.
La Sportiva ist ein Betrieb der Weltleader in der Herstellung von Kletterschuhen und Höhenbergschuhen ist. Er wurde 1928 vom Schuster Narciso Delladio, in Tesero (Trient) gegründet und gehört auch heute noch zu 100% der Familie Delladio. Der Firmensitz befindet sich in Ziano di Fiemme am Fuße der Dolomiten und der Betrieb produziert im Sektor Outdoor Schuhwerke seit nunmehr 85 Jahren...
La Sportiva (Benutzer
Aktiviert) Via Ischia, 2 38030 Ziano di Fiemme IT