Great shoes, but the sizing guide was a little bit misleading, and eventually they were little tight. Better to get offline fitting before you buy, or get one online but with 0,5-1 cm. of spare space.
I was surprised to find 50 € extra tax added to the price of the shoes; this was not mentioned in your list in the form; only later, just before placing the order. When I noticed this I had already sent the order - so I wrote to "Sportiva Customer Care" on Dec 7th to withdraw the order and ask for a refund. Your colleagues advised me to refuse the delivery - which I did. Until today I did not get the money back. Would you please be so kind as to arrange the payment as soon as possible?
Thank you
Tom Daun
Mir wurde leider ein falsches Produkt geliefert, versuche jetzt seit 2 Wochen Kontakt aufzunehmen um das Paket zurück schicken zu können, jedoch erhalte ich seit mehreren Tagen keine Antworten mehr auf meine Anfragen. Sehr schade
I had to return 2 of 3 pair of shoes, but here was no return form in the package. I also had to print out an address label. Then I had to pay €18 in fees when I posted the package at the post office. The lady also told me that the return address was incorrect and that she could not guarantee that my package would arrive.
With a bit of bad luck, I would not get a refund. Unbelivable - never again!
This was the worse customer service I have ever experienced!!
La Sportiva ist ein Betrieb der Weltleader in der Herstellung von Kletterschuhen und Höhenbergschuhen ist. Er wurde 1928 vom Schuster Narciso Delladio, in Tesero (Trient) gegründet und gehört auch heute noch zu 100% der Familie Delladio. Der Firmensitz befindet sich in Ziano di Fiemme am Fuße der Dolomiten und der Betrieb produziert im Sektor Outdoor Schuhwerke seit nunmehr 85 Jahren...
La Sportiva (Benutzer
Aktiviert) Via Ischia, 2 38030 Ziano di Fiemme IT