Idea Toscana reviews: 2,075
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/5
August 14, 2022
I ordered 3 bottles of room diffuser. 1 of the bottles leaked out all over the place during transit. It even disintegrated the labels off of everything else. I wanted to give a higher review because I like the products, but both the products and shipping were expensive and I lost 1/3 of my order through poor wrapping techniques.
Seller's reply
Dear Amy,
thank you for letting us know about what happened.
We are very sorry about that, our packages are always very well wrapped and packaged when they leave our warehouse; sometimes the couriers do not put too much attention managing the packages and, in this way, the products sometimes are damaged.
We wrote you in private to agree on how to remedy this small inconvenience, even though it does not depend on us.
/5
August 12, 2022
I have not received my order yet, which I ordered on August 6th. I was not offered any way to track the shipping of my order. This makes me uncomfortable since I have paid fully. This is my experience so far.
Seller's reply
Dear Debra, thanks for letting us know about your order.
Generally, as soon as we despatch a package, we also sent an email to the client confirming that the package has been despatched and with the tracking number of DHL.
We can see from the DHL webiste that the package had been delivered after few days it left our warehouse, in date 8th August.
We have contacted DHL in order to understand what went wrong with your tracking link. Sometimes it happens that the tracking links end into the spam, please check also there if you can.
Thank you.
/5
August 7, 2022
On line shop non functiona bene
Seller's reply
Salve,
la ringraziamo per il suo feedback.
Ci scusiamo se quel giorno il nostro e-commerce non funzionava alla perfezione, ma abbiamo avuto alcuni problemi tecnici che purtroppo non dipendevano da noi.
Adesso il sito è perfettamente funzionante, per qualsiasi domanda o dubbio rimaniamo a disposizione.
La ringraziamo e le auguriamo buona giornata.
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Company information
Tuscanyidea s.r.l. nasce nel 2002, con l’intenzione di produrre e commercializzare prodotti cosmetici Naturali e Biologici per uso personale, regalistica e accessori decorativi per la casa.
L’idea era quella di coniugare tra loro la bellezza pittorica, architettonica e letteraria della Toscana con il Mondo della produzione artigianale, che proprio da questa Regione attinge l'enorme patrimonio artistico lasciato in prestito da nostri...
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Viale N. Machiavelli 65/67
50019 Sesto Fiorentino (FI)
IT
VAT Number 05273100486
Tel. 055.4494083
Fax 055.0946442
Viale N. Machiavelli 65/67
50019 Sesto Fiorentino (FI)
IT
VAT Number 05273100486
Tel. 055.4494083
Fax 055.0946442