I purchased a saddle on August 5th. After going out for a ride, I noticed that the leather was cracking near the rear rivets of the sI purchased a saddle on August 5th. After going out for a ride, I noticed that the leather was cracking near the rear rivets of the saddle. I promptly requested a replacement saddle through the Brooks English website. However, it has been two weeks, and I have not received any response. I attempted to call Brooks, but I couldn't reach them directly; they only provide contact details for a distributor, which hasn't helped my situation because I bought the saddle directly through Brooks England
I have now managed to obtain a return request, but I would have preferred to speak with someone before sending the saddle back. All I wanted was a replacement saddle. I promptly requested a replacement saddle through the Brooks English website. However, it has been two weeks, and I have not received any response. I attempted to call Brooks, but I couldn't reach them directly; they only provide contact details for a distributor, which hasn't helped my situation.
I have now managed to obtain a return request, but I would have preferred to speak with someone before sending the saddle back. All I wanted was a replacement.
Bestellt hatte ich den Abstandshalter in silber, geliefert wurde er in schwarz. Die mitgelieferte Schraube war zu kurz, so dass ich mir noch eine extra besorgen musste. Und der Preis ist ebenso wie die Versandkosten gelinde formuliert völlig überzogen.
My Brooks saddle shipped promptly and arrived exactly as ordered. After riding approximately 200 miles on the B17 so far, I can already say this is the most comfortable saddle I have owned for long (50 mile) bike rides. I would absolutely buy a Brooks saddle again and won't hesitate to recommend them to others.
The leather saddle completely changed my relationship to my bike. I went from becoming quite uncomfortable after a couple of hours to enjoying all day rides from one day to the next with mine. So, i got my wife one, too. She loves her new saddle and already can take more ambitious longer rides with me. Truly amazing what a difference these saddles make.
The adjustment bolt broke on my 12 year-old B-17, I ordered one on Friday and received it the following Wednesday. I’m very pleased with the price and the shipping