Richtigen Rucksack bestellt, falsches Produkt erhalten.
Sehr ärgerlich.
Die Erstattung dauert bis heute an, ca 7 tage.
Sehr positiv:
Extrem schnelle Lieferung
From ordering to delivery the service was 'spot-on!' The product that I received was as ordered. On opening the quality was plan to see.
Just one point: It would be appreciated if there was more leather-care product included with the saddle, as this would go a long way in customer appreciation!
Brooks customer service was very clear and timely. My purchase arrived earlier than anticipated. I'm very grateful when I have this kind of excellent service! Scott S Meltzer
First off, great saddle (flyer special) and prompt shipping. I have always respected the brand and have a Brooks saddle on every one of my bikes: Raleigh Record (Champion Special with Brooks leather bar tape)
Motobecane Mirage (Champion Special)
DiamondBack RidgeRunner ( B-67)
Peugeot Alpine Express ( Flyer Special)
I just purchased another Flyer Special for my Kona fat tire bike and decided to go to the website after having difficulty finding a Special in local stores ( I'm a sucker for copper rivets)
So far, 5-stars for the product. But, the website was frustrating. I immediately got bamboozled into signing up for an email service and a promised 15% off my purchase. After receiving the coupon code I copied and pasted it and it didn't work. I entered the code manually and it didn't work. I messaged the website and received a robo-response for generic troubleshooting. I tried again the following day and thought it went through but it didn't. It was a very frustrating gimmick. Again. love the products. But, a gimmicky, faulty coupon site doesn't live up to the brand.
~ Matthew
Arrived quickly and well packaged. The main problem with the Brooks saddles is there are no ways of testing them unless you purchase them. Unfortunately, i've bought 3 saddles before making a choice on the final 3rd purchase. many shops don'r stock them and once you attach it to your bike the product is 'used' It took a over 10 days for Brooks' to come back with a reply to a question i had.