I’m very happy with my new saddle and the ordering experience was good. As with all, I’d have loved it to arrive faster, but to be honest it was fast enough.
Ich hatte 2 Sattelfedern für den B66 Sattel bestellt.
Leider wurde ein leerer, bereits aufgerissener Umschlag angeliefert.
Der Umschlag war für den Versand nicht geeignet.
Eine Ersatzlieferung wurde bisher leider nicht angeboten.
Products excellent. Delivery service by DHL very poor. I suggest you change to another more reliable courier service. I have complained to them directly.
Habe einen Sattel über die Internetseite Brooks England bestellt. Geliefert wurde dieser aus Italien über die Selle Royale Group. Da der Sattel nicht für meinen Anwendungsfall passt, wollte ich diesen innerhalb der Frist von 14 Tagen zurücksenden. Eine Kontaktaufnahme über Email an mail@selleroyalgroup.com ist nicht möglich, da niemand antwortet. Anfragen zur Abstimmung der Rücksendeformalitäten werden ignoriert. Ignorante Geschäftspraktiken. Nie wieder ein Kauf von Brooks England bzw. Selle Royal.
The product is great although I was very disappointed that, according to the website, I had to pay the import tax for a product that was made in England then shipped to Italy only to be sent back to England where I live. It’s just ludicrous and there was no option to have the product shipped from Birmingham to my house.
The website was not working properly, so I had to call the company for them to fix their website before I was able to place my order.
Great product, but I don’t think it’s fair that people in England need to pay import tax for a product that was made in England. Shipping the product from Italy is also not good for the environment.
Shopping experience was amazing - purchased in plenty of time for my sons birthday - was here in 3 days ! He is thrilled with the new saddle - thank you so much
Ordering went easy and shipping was fast to The Netherlands. The saddle arrived well packaged. Quality item that will last for years, would order again in the future.