Shipment was timely. The products were in good condition, beautifully wrapped in cloth and was a delight to open and use. Always a great experience with Brooks.
The core shopping experience was 5-star. The product I wanted was out of stock and I chose to be notified when it was restocked. When I received an email letting me know the item was available, it was not available in the USA store for another week. That is why I chose 4 stars. This was not a big problem but it was confusing and slightly inconvenient.
Good ordering experience, quick delivery. 1 star deducted for excessive shipping charge. Would be better if there was a fulfilment centre in the UK instead of shipping every order from Italy
The Brooks website makes it easy to understand the product categories and descriptions. When the items I ordered online arrived, they were exactly as expected, and I am extremely satisfied with them. As an international customer, I found the support team to be very responsive and courteous, which was incredibly helpful. Thank you very much.
Purchasing my new Flyer Special Brooks saddle was very easy. The website is clear and navigable, while customer communication was prompt and helpful. My saddle arrived on time, and in thoughtful packaging. I am still 'breaking it in', but the saddle is clearly a work of fine craftsmanship, not to mention the obvious aesthetic appeal. Thank you Brooks!
The shopping experience was simple and straightforward. The product itself is great. After the order was confirmed I never received any tracking information. Luckily that was no issue as my order arrived in my mailbox much quicker than I expected