The shipping was delayed because DHL did not receive all the itens to proceed with the clearance. I was travelling and I would be no longer in the city, then I requested to cancell the order but I have received no response from Brooks. The products are good but the customer service is terrible.
The saddle is only as good as all parts combined. The tension pins need to be made of much better material. 12 dollars for a faulty replacement part is not good.
The saddle is the best thing I’ve ridden on in years! Comfortable right out of the box- instructions for installing helped me to set it up correctly - fastest shipping ever
The service was great! Easy to find the product I was looking for. The saddle I was looking for was on back order. Brooks contacted me as soon as it was available. Ordering was easy and the saddle was delivered in a timely fashion.