A Quality experience. A Quality Ride. Discover the difference a Brooks saddle will make on your bicycle. Get that retro look to your restoration. This website for Brooks is great, checkout was simple and the shipping to the states faster than expected. Very satisfied.
Item delivered quickly, but the wrong colour received.
I emailed to ask if an exchange could be arranged but was told I would have to return and re-order (with no guarantee I would get the correct item the second time around).
While the customer services team was not willing to help me exchange, they asked me to help them with their processes by sending pictures of the incorrect item!
(In comparison a similar problem with another company resulted in them sending me a replacement item with a returns postage bag)