Asolo
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5 sterren

4.341

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524

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4,8 /5

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20 februari 2022

Portale facile, guida taglie ottima, consegna molto rapida. Esperienza molto positiva. PS: scarpe comodissime .

20 februari 2022

Con trepidazione ho mandato i miei amati scarponi, che godo da piu di 10 anni, per far risuolare. Arriveranno? Torneranno da me? Dopo un paio di giorni, ricevo una mail dicendomi che sono arrivati, ma che sono “ troppo danneggiati per riparare (causa un taglio superficiale nella stoffa sul colletto della scarpa - boh!)”. Con la domanda: “preferisco che mi venghino rispediti non riparati, o che li buttino via loro?” Buttarli via???? Insomma dopo la mia preghiera di tentare la riparazione, accettando ogni responsabilità, hanno proceduto con la risuolatura. Dopo un’altra lunga settimana, ricevo il pacco con dentro: i miei amatissimi scarponi davvero “messi a nuovo”. Profumati da lavanderia, nuove suole Vibram lucidissime (ma le sporcheró subito, non temere!). E la parte del colletto che era danneggiata... sostituito con stoffa nuova, CUCITO A MANO. Direi un lavoro d’amore. Grazie davvero. I miei piedi sono felicissimi, e di conseguenza, anch’io!!! Consigliatissimo, in particolare in questi tempi quando fa bene dare nuova vita a cose vecchie invece di riempire le discariche.

19 februari 2022

Service de suivi de l’achat très réactif.

19 februari 2022

I purchased my boots directly from Asolo’s Italian website and I had no major issues getting my boots delivered to the United States within a week and in great condition.

19 februari 2022

I love Asolo! Their customer service is great! Sent my boots to get resoled in Italy, they sent them back fast and the boots looked good as new! Thank you Asolo!

19 februari 2022

My Asolo leather and Goretex hiking boots mid sole had failed after some years (more than 10), I contacted Asolo and they suggested a company in the UK but the price was very comparable to send them to Italy and the Customer Service is 2nd to none. I would suggest sending by FedEx to Italy as the UK & Italian postal service (10 days) and Customs (14 days) are frankly slow and hopeless the Poste Italiane also tried making invalid charges, which was eventually returned via Asolo. Once Asolo received my boots they immediately replaced the mid and main soles, foot beds and laces and gave the leather uppers a once over and they look like new. I think it was less than 10 days to repair and return them to me via FedEx (4 days and over a weekend). Very very pleased, essentially I have a new pair of boots for about 40% of the cost of a new pair and these will last another 10 years. Asolo Customer Services kept me informed throughout by email, I would highly recommend Asolo's products and their after sales service. These boots have been the most comfortable hiking boots I've ever owned and now they have been resoled they will continue to be the most comfortable boots I own.

19 februari 2022

Shoes are perfect ! Very comfy and light.

17 februari 2022

Very pleased with delivery status communication

16 februari 2022

I like these shoes very much.

16 februari 2022

Had some old boots resoled to give them new life. They turned out much better than expected and I'm very happy.

16 februari 2022

mi sono sorpreso del trattamento ricevuto e soddisfatto del lavoro. Consegna in tempi brevi e molta disponibilità del personale

16 februari 2022

Εξαιρετική φόρμα, όσο πρέπει μαλακό και αγκαλιάζει το πόδι.

15 februari 2022

They let me use their FedEx account number to save a bunch. Tey turned the repair around is just a couple of days. I couldn't let the almost new uppers go to waste, but the soles were defective and peeled away. The replacement soles are real sweet and they added a toe cover which makes them even better. I have loved the TPS535 for almost 40 years and maybe 5 pairs. I can't walk without them. Tried all others. I want a lifetime supply and love them so much I would marry them. Maybe in Los Angeles I could...Ha ha ha

15 februari 2022

The boots finally came back with the new soles attached. This process took over 4 months to be completed. Before any work was done I was instructed to pay 160 dollars to open a case. When I shipped them the cost was 91 dollars. When Asolo received them I was told I needed to pay another 45 dollars to get them out of customs, so I paid 296 dollars for a pair of boots that might have cost 180 when new. This was all to fix a sole that was coming off the boot ( product defect). I have bought many pairs of Asolo boots and shoes and have recommended them to countless people. That will not happen again, there are many companies that stand by their products, and when a defect is presented remedy the situation without undue burden or overcharge to the customer. This was a ridiculous exercise and I will not do it again.

Antwoord van de verkoper

Dear customer, thank you for taking the time to review our resoling service. We are sorry, but your boots were not anymore under the two-years-warranty, more the boots needed the resoling service as a consequence of use. Regarding the four months arriving, in this case, we cannot take any responsability as the shipping is at customer expensive and you can choose the courier you prefear - we always suggest to use an express courier in order to have a quick delivery and the possibility to monitor the shipping, but in this case you haven't opted for this option. Please, for any question, we will be happy to help and support you. With kind regards, Asolo Team.

15 februari 2022

Superb as usual. Top quality boots delivered to UK within a few days of order.

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Bedrijfsinformatie

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (Gebruiker Ingeschakeld)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
BTW-nummer 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Categorie: Sport

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