Brooks England
Reviews: 816

4.6

Calculated on 515 reviews in the last 12 months

Last 3 months: 4.4/5

(out of 100 reviews)

Last month: 4.6/5

(out of 24 reviews)

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Average product rating

4.8 /5

Last review: 30 June 2025

29 May 2025

Tired of companies asking for feedback as if they are not obliged to send me my order and it was purely by luck that I receive it.

23 May 2025

I ordered a set of replacement handle bar grips and two left hand grips arrived. I messaged them to ask their advice on how to rectify the situation and have has absolutely no response at all.

22 May 2025

I don’t have my seat yet

2 May 2025

Ich hatte 2 Sattelfedern für den B66 Sattel bestellt. Leider wurde ein leerer, bereits aufgerissener Umschlag angeliefert. Der Umschlag war für den Versand nicht geeignet. Eine Ersatzlieferung wurde bisher leider nicht angeboten.

26 April 2025

I have not received the saddle rails that I ordered over 2 weeks ago.

26 April 2025

Habe einen Sattel über die Internetseite Brooks England bestellt. Geliefert wurde dieser aus Italien über die Selle Royale Group. Da der Sattel nicht für meinen Anwendungsfall passt, wollte ich diesen innerhalb der Frist von 14 Tagen zurücksenden. Eine Kontaktaufnahme über Email an mail@selleroyalgroup.com ist nicht möglich, da niemand antwortet. Anfragen zur Abstimmung der Rücksendeformalitäten werden ignoriert. Ignorante Geschäftspraktiken. Nie wieder ein Kauf von Brooks England bzw. Selle Royal.

12 April 2025

Ich habe keine Möglichkeit gefunden, den Sattel zurück zu geben. Ich muss ihn zurückgeben, da ich ihn mehr brauche. Bitte schicken Sie mir die Rechnung zu, die ich auch nicht per E-Mail erhalten habe. Und sagen Sie mir, wie ich den Sattel zurückgeben kann. Danke.

27 March 2025

Not the best as wrong saddle arrived and was then unable to negotiate return on your web

18 February 2025

I didn't received the item yet.

17 February 2025

Love the gear. But the coordination between Brooks and Selle Royal is very bad. It took me multiple emails to finally reach someone who could make a difference. Unfortunately, I am only going to shop on Amazon for future Brooks purchases. Way less of a hassle.

23 December 2024

This is my second Brooks saddle. The first one I was very happy with was stolen. The saddle was sent very quickly. Unfortunately, the quality of workmanship leaves much to be desired. The saddle was made carelessly from a random piece of leather. The mounting rivets were poorly pressed. I do not recommend.

11 October 2024

I put my order in nearly 2 weeks ago and have not received a shipping notice or tracking information, nor the products I ordered. I sent an email and did not receive a response.

21 September 2024

The bikepacking bag I ordered came without the dry bag that should have been included. My attempts to reach out to customer service were never answered so I had to return the item I did receive.

9 September 2024

Returns extraordinarily hard with wrong link to return form provided by website.

8 September 2024

The accessory I purchased didn’t fit the seat. The return form didn’t work on the website, and nobody has answered my emails to process the return and help fix my broken saddle.