Elettronew
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
(out of - reviews)
Last month: -/5  
(out of - reviews)

Filter by rating:

19,026
2,187
243
119
246
Other indicators
Products/Services
4.8 /5
Qualità/prezzo
4.6 /5
Semplicità/chiarezza
4.7 /5
Servizi pagamento
4.8 /5
Spedizione
4.7 /5
Packaging
4.7 /5
Servizio clienti
4.7 /5
ebay (10,371)
5.0 /5
Last review: -
Sorting criterion: most recent.
The list does not include the reviews in mediation. Discover more
star-rating
5
/5
2 February 2023
Materiale "vintage" molto raro, in ottime condizioni. Prezzo ragionevole, spedizione puntuale.
star-rating
5
/5
2 February 2023
A conseiller
star-rating
5
/5
2 February 2023
Precisi, puntuali, ben forniti e prezzi concorrenziali.
star-rating
5
/5
1 February 2023
Veloci nella consegna
star-rating
1
/5
31 January 2023
cela fais 1 semaine que le climatiseur est en fonctionnement et il y a déjà un disfonctionnement en mode chauffage le climatiseur affiche le code erreur ch26
Seller's reply
Cher client, nous sommes désolés de lire ce que vous dites, surtout en ce qui concerne le service après-vente. Premièrement, nous avons fait tout notre possible pour vous aider en respectant nos conditions de vente, qui stipulent clairement que Il y a certains articles sur le portail Élettronew qui nécessitent obligatoirement une installation certifiée, et effectuée par des installateurs qualifiés. ( par exemple les climatiseurs, qui doivent être montés par des techniciens certifiés "F-Gaz". Ou inverter solaires, chaudières, échelles à gaz, chauffe eau qui nécessitent toujours une installation certifiée) Si cette condition n’est pas remplie, toute garantie sur les articles achetés devient caduque." Pour prendre le produit sous garantie, il est donc nécessaire de prouver qu'il a été installé par un professionnel en fournissant un certificat d'installation. Vous nous avez dit que vous n'en aviez pas puisque vous êtes vous-même un plombier. Pour vous aider quand même, nous vous avons donc demandé votre certificat de capacité. Là encore, vous n'avez pas pu nous fournir un tel document, nous disant que vous etes auto entrepreneur. Deuxièmement, vous nous avez demandé une pièce de rechange pour le produit. Nous ne vendons pas de pièces de rechange, car la garantie prévoit le remplacement ou la réparation des produits. Cela est également indiqué dans les conditions de vente : La restauration garantira au client la conformité du bien par réparation, remplacement. Si d'autres ont pu vous fournir la pièce de rechange, ce n'est certainement pas à cause de notre SAV. Cordialement Team Elettronew
star-rating
5
/5
31 January 2023
Ordinato Magnetotermico differenziale Bticino GC8813F25. Tutto ok. Buon rapporto qualità/prezzo.
star-rating
5
/5
31 January 2023
Prodotto come da descrizione e arrivato nei tempi previsti. Servizio veloce e efficiente e prezzi concorrenziali
star-rating
1
/5
31 January 2023
nada satisfecho, tuve que devolver lo que compré y me cobraron 65eur por devolverlo y me descontaron no se cuánto del total de la compra luego. nunca más
Seller's reply
Estimado cliente, Nos gustaría señalarle que quisiste devolver el producto por voluntad propia, no por ningún problema con el producto. El derecho de devolución implica la devolución a cargo del cliente y el reembolso sin gastos de envío. El vendedor no tiene la culpa si el cliente ya no quiere el producto y, por tanto, no puede devolver también los gastos de envío, puesto que los ha pagado. Respecto a la devolución que ha abonado de 65 €, le recordamos que se trata de un servicio adicional que ofrecemos a nuestros clientes. No es obligatorio elegir nuestro servicio de mensajería contratado. Podría haber elegido el servicio de mensajería que prefiera. El servicio que ofrecemos sólo le permite ahorrar en la devolución porque, al ser abonado, tenemos tarifas más bajas. Por lo tanto, ¿podría explicarnos por qué no está satisfecho? Creemos que le hemos atendido de la mejor manera posible y con prontitud, ofreciéndole servicios adicionales. Quedamos a su disposición para cualquier duda o consulta. Saludos cordiales Team Elettronew
star-rating
5
/5
31 January 2023
livré en 3 jours super rapide clim deja acheté mais cette fois ci elle coute 100 euro de plus et ca c'est dommage
star-rating
5
/5
30 January 2023
Ottimo venditore con prezzi competitivi sul fotovoltaico, la spedizione con GLS è stata veloce e la merce ben confezionata. Ottima comunicabilità, al telefono rispondono e danno risposte esaurienti. È questo il secondo ordine fatto con loro
star-rating
5
/5
30 January 2023
Nickel !
star-rating
2
/5
30 January 2023
Error en la compra , pone que es para un modelo y resulta que no vale
Seller's reply
Estimado cliente, lamentamos leer su evaluación negativa. Póngase en contacto con nosotros en privado, le ofreceremos toda la ayuda que necesite. Saludos Team Elettronew
star-rating
5
/5
30 January 2023
Servizio ottimo. Puntualità e consegna perfette. Se avrò altre necessità non esiterò a rivolgermi a Voi. Grazie
star-rating
5
/5
30 January 2023
Prodotti veramente ottimi con prezzi bassissimi! Ho fatto un ordine molto grosso in questo sito e sono rimasta più che soddisfatta, sia per il call center gentilissimi e disponibili, sia per il reso di alcuni dei prodotti che avevo acquistato per sbaglio. Sono rimasta davvero soddisfatta! Consigliatissimo
star-rating
5
/5
30 January 2023
Fornitore affidabile.Materiale ok .Tempi di consegna rapidi

Transparency with Feedaty

Bollino Feedaty
Last review:
Verification status VALID
Reviews in mediation:

View how reviews evolve over time

Verified reviews
Check the ratings
Discover the reviews

Company information

About us: Elettronew is the leading e-commerce in the sale of electrical material and plumbing and heating products online. With more than 30k products of the best brands, such as Bticino, Urmet, Vimar, Gewiss, Daikin, Samsung, Atlantic, we are constantly looking for new items to make our range wider and more innovative and to ensure cutting-edge parts to our customers. Founded in 2005, Elettronew now offers products ranging from air conditioners to electrical material, including video surveillance, lighting and plumbing and heating. All products on the site are on stock in our warehouse, so we can ensure the shipment in the shortest possible time. The products can be shipped within 48 hours throughout Italy, thanks to a courier service, in total safety, with the possibility of tracking the status of the package. However, Elettronew does not stop in Italy, in fact it is active throughout Europe and beyond. This is why the site is available in 5 different languages. Thanks to our experience, we have a customer service that is able to provide concrete support to customers via telephone, email and live chat, both to provide technical information on products and to manage online orders and site navigation. When was Elettronew founded? Elettronew was born on 24 January 2005 on the Ebay marketplace. Within about 2 years, Elettronew became one of the top sellers on the platform for electrical material. Consequently, on the strength of the encouraging numbers achieved, the company's founder decided to challenge the market. And so, in 2007, Elettronew left Ebay to give life to what in 15 years would become the first e-commerce in Italy completely focused on electrical material: the new domain Elettronew.com was fouded. By virtue of the results achieved, Elettronew decided to extend its range of action to the world of plumbing and heating, with the aim of becoming a reference point for the online market in this field too. Our team Behind the success of Elettronew is the teamwork of people who, day after day, are committed to enabling the company's development, a highly qualified team, young but already with important professional experience behind them, always ready to give their best to satisfy all needs at 360° and make navigation on the site as good as possible. In addition to the online experience aspect, it is fair to mention the equally indispensable contribution of those working in the company's logistics sector. In fact, if a parcel is packed and shipped on time and on schedule, it is also thanks to the people working in the warehouse, who complete a team effort that begins online and ends with delivery, and which has made us a leader in the online electrical material sector to date.

Elettronew (User Enabled)