Elettronew
reviews:

star-rating
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/5
Calculated on - reviews in the last 12 months
 
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19,051
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Products/Services
4.8 /5
Qualità/prezzo
4.6 /5
Semplicità/chiarezza
4.7 /5
Servizi pagamento
4.8 /5
Spedizione
4.7 /5
Packaging
4.7 /5
Servizio clienti
4.7 /5
ebay (10,371)
5.0 /5
Last review: -
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star-rating
5
/5
6 October 2022
Info was got in short time, cleared all issues and shipment was fast.
star-rating
5
/5
6 October 2022
Bon produit bon prix vite livré. Parfait.
star-rating
5
/5
6 October 2022
ottima azienda prezzo nella media materiale arrivato velocie
star-rating
5
/5
4 October 2022
Oggetti conformi alla descrizione. Spedizione veloce. Ottimo.......
star-rating
5
/5
3 October 2022
Tutto perfetto, descrizioni top, spedizioni rapida.
star-rating
5
/5
3 October 2022
ottimo in tutto e per tutto
star-rating
3
/5
3 October 2022
Cuando se piden lámparas del mismo tipo pero distinto voltaje deberían ir en envases separados; llegaron 80 lámparas de tres voltajes diferentes todas mezcladas en la misma bolsa......tienes que revisar una por una para separarlas...
Seller's reply
Estimado cliente, buenos días. Lamentamos tener que leer su evaluación. Probablemente ha habido un error en el almacén. Es extraño, porque nuestros envases suelen cumplir normas muy estrictas. Le pedimos disculpas por las molestias. Saludos cordiales Equipo Elettronew
star-rating
2
/5
3 October 2022
Hi, I ordered: Order: DCHTGBQFP Placed on 09/05/2022 19:03:04, second package contained a broken product, read my complaint email Monday, September 19. 9:52 a.m. to Barbara Fazzari. Your quality system failed: you delivered me a broken HAIER product. This broken product was registered with you with the code attached grid paper with the text RDA42733. In my complaint, I asked twice in different emails what that code means. But you didn't answer any of my questions. The seller and the ordering customer, we are partners and both should act accordingly, helping each other. Why did you or the manufacturer send a broken product to me, to the paying customer?
Seller's reply
Dear Customer, we are sorry that you have written this negative review as we have acted to solve the problem. When you sent us the e-mail indicating that the product was damaged, we first offered you a partial refund. You refused this refund and we then checked with our technical department whether we could send you the front grille of the indoor unit (i.e. the damaged part). Since this was not possible as we do not sell individual parts, we sent you the procedure for the return of the product (at our expense) and subsequent exchange of the product. We do not understand the reason for this negative review as we did everything we could to solve the problem and rectify the mistake. Kind regards Team Elettronew
star-rating
5
/5
3 October 2022
tutto ok!
star-rating
3
/5
3 October 2022
Mancano dettagli e foto sui prodotti in vetrina.
Seller's reply
Gentile cliente, buongiorno. Siamo spiacenti nel dover leggere la sua valutazione. Speriamo, ad ogni modo, di aver risolto il suo problema con il reso accordatole. Cordiali saluti Team Elettronew
star-rating
5
/5
3 October 2022
Precisi e puntuali
star-rating
5
/5
3 October 2022
servizio veloce e professionalr
star-rating
5
/5
2 October 2022
Ottimo prodotto, qualità e prezzo ottimo
star-rating
5
/5
2 October 2022
Commande passé le 19 septembre reçu avant la date prévu. J'ai eu un petit souci avec le transporteur DHL, mais le service clientèle electronew à directement pris les choses en main. Installation de la machine facile seul souci, c'est pour connecter le climatiseur avec l’application "hOn" notice pas explicite. Je recommande fortement electronew
star-rating
5
/5
2 October 2022
Tutto bene

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Company information

About us: Elettronew is the leading e-commerce in the sale of electrical material and plumbing and heating products online. With more than 30k products of the best brands, such as Bticino, Urmet, Vimar, Gewiss, Daikin, Samsung, Atlantic, we are constantly looking for new items to make our range wider and more innovative and to ensure cutting-edge parts to our customers. Founded in 2005, Elettronew now offers products ranging from air conditioners to electrical material, including video surveillance, lighting and plumbing and heating. All products on the site are on stock in our warehouse, so we can ensure the shipment in the shortest possible time. The products can be shipped within 48 hours throughout Italy, thanks to a courier service, in total safety, with the possibility of tracking the status of the package. However, Elettronew does not stop in Italy, in fact it is active throughout Europe and beyond. This is why the site is available in 5 different languages. Thanks to our experience, we have a customer service that is able to provide concrete support to customers via telephone, email and live chat, both to provide technical information on products and to manage online orders and site navigation. When was Elettronew founded? Elettronew was born on 24 January 2005 on the Ebay marketplace. Within about 2 years, Elettronew became one of the top sellers on the platform for electrical material. Consequently, on the strength of the encouraging numbers achieved, the company's founder decided to challenge the market. And so, in 2007, Elettronew left Ebay to give life to what in 15 years would become the first e-commerce in Italy completely focused on electrical material: the new domain Elettronew.com was fouded. By virtue of the results achieved, Elettronew decided to extend its range of action to the world of plumbing and heating, with the aim of becoming a reference point for the online market in this field too. Our team Behind the success of Elettronew is the teamwork of people who, day after day, are committed to enabling the company's development, a highly qualified team, young but already with important professional experience behind them, always ready to give their best to satisfy all needs at 360° and make navigation on the site as good as possible. In addition to the online experience aspect, it is fair to mention the equally indispensable contribution of those working in the company's logistics sector. In fact, if a parcel is packed and shipped on time and on schedule, it is also thanks to the people working in the warehouse, who complete a team effort that begins online and ends with delivery, and which has made us a leader in the online electrical material sector to date.

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