Garmonttactical
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4,7 /5

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8 outubro 2025

The shopping experience online and the post purchase experience with customer support were both excellent.

7 outubro 2025

This was the worst online shopping experience ever & I will not be buying from yall ever again. Somehow I accidentally ordered the wrong size boots, well I noticed literally right away & within 5 minutes reached out to try to get it fixed, a gentleman “called” me (the phone rang once then hung up) and then he sent me an email saying they don’t cancel or change the orders at all and I’ll have to return them. Well I ordered these for my husband who’s at bootcamp (you’d think this would be common since a lot of these boots are for military personnel) he’s not able to return the boots or deny the shipment as I was advised. So now I’m out $200 because for some odd reason there’s no way to cancel or change your order even though it hasn’t been shipped yet. Honestly this was one of the worst experiences I’ve had with an online retailer & I can only recommend to NOT shop here

Resposta do vendedor

Thank you for reaching out to us. I am very sorry to hear about the frustrating experience you've had with your recent order. I understand you needed to change the size for your husband’s boots, and I sincerely apologize for the inconvenience and concern this situation has caused. To provide some context for our process, once an order is placed, it is instantly sent to our warehouse to be prepared for shipment. We process orders as quickly as we can in an attempt to compete with the speedy shipping of other larger online retailers, such as Amazon. Because our warehouse is in a different state from our offices, our system does not allow us to change or cancel an order once it has been transmitted for fulfillment. While this efficiency is usually a benefit for our customers, I completely understand how in this case it has created a very difficult situation, especially given your husband is at bootcamp and cannot easily manage a return. I want to help find the best possible solution for you. When the package is delivered, it can be returned for a refund. We would be happy to walk you through that process whenever you are ready. I realize this is not the ideal outcome, and please accept my genuine apologies for the frustration this has caused. We value you as a customer and regret that this experience did not meet your expectations.

1 outubro 2025

I purchased the Nemesis 6 G-Dry boots, and they are phenomenal. I did have a slight issue with clicking in the left boot sole. The customer service representative resolved the issue immediately and replaced the boots. I WILL BE BUYING ANOTHER SET OF BOOTS SHORTLY!

1 outubro 2025

Fast shipping and excellent quality product.

30 setembro 2025

Item was received timely and good quality.

29 setembro 2025

The quality of merchandise is five-star rating. The shipping time is fast and dependable. Thank you for being a dependable company.

29 setembro 2025

Very simple to order product

24 setembro 2025

Excelente me gusto son muy amables todo llego bien y en perfecto estado

22 setembro 2025

I cannot say how much I love my T8 Defense boots. I got back from BCT to start ROTC, and my Army Issued boots still hurt my feet, but I got these ones, and it felt like I was wearing a slipper. I did a ruck a few days ago in fact; no blisters and absolute foot comfort. These boots are unquestionably worth the price.

22 setembro 2025

Everything about Garmont is quality and it's the same when dealing with their customer service. I had to make a return for the another size and they were very helpful and efficient throughout the process.

19 setembro 2025

Very clunky returns process compared to other companies. Disappointed that wide fittings not available across the full range.

Resposta do vendedor

Hello, Thank you so much for taking the time to share your feedback with us. We sincerely value hearing from our customers, as your insights are essential for us to improve both our products and our services. We are sorry to hear that our returns process did not meet your expectations. We want every part of the customer experience to be as smooth as possible, and we will share your comments directly with our team as we work to streamline our procedures. We also understand your disappointment regarding the availability of wide fittings. We initially launched wide sizes for our most popular boots based on demand, but please know that we are actively working to expand this selection across more of our product lines. Feedback like yours is a crucial part of our development process, and we have passed your request along to our product team. Thank you again for your valuable input. We are committed to providing the best possible gear, and your perspective is a vital part of helping us achieve that.

17 setembro 2025

Very responsive and professional… my new boot

13 setembro 2025

Phenomenal Service! The ordering process was smooth, shipping was fast, and my boots arrived in perfect condition. The quality is exactly what you’d expect from Garmont—durable, comfortable, and built for serious field problems and ruck marches. What really stood out was the website and customer service: responsive, professional, and genuinely dedicated to ensuring I was taken care of. Garmont Tactical has definitely earned my trust and loyalty—I’ll be coming back for all my future needs. Thank you!

11 setembro 2025

By far the best boot I have ever worn.

3 setembro 2025

Ordered 1st pair of boots but ended up not being the correct size, tried to send back but website was not operating correctly. Started working with customer service to correct the issue but when I sent the required information for corrected service even with email prompts customer service continued not to respond with return instructions so now I am stuck with $190.00 Boots that do not fit. I will mention the 2nd set of boots I purchased (while waiting to return first set) I absolutely love...hoping there is a way to remedy the issue would like to continue to use garmont for me and my families boot orders.

Resposta do vendedor

Hi there, Thank you for your patience and for reaching out to us. My sincerest apologies for the delay in getting back to you. I looked into it, and you are correct—we received your initial request and unfortunately, we failed to respond. I am very sorry for that oversight. I've gone ahead and processed your return, and you should be receiving a separate email with the confirmation and instructions shortly. Again, we truly apologize for the error and appreciate you bringing it to our attention. Best regards, Jim