Garmonttactical
Reviews: 446

4.3

Calculated on 192 reviews in the last 12 months

Last 3 months: 4.5/5

(out of 54 reviews)

Last month: 4.7/5

(out of 20 reviews)

Filter by rating:

5 stars

321

4 stars

3 stars

2 stars

1 stars

See all reviews

Other indicators

Average product rating

4.7 /5

Last review: 30 November 2024

30 September 2024

I never received my boots.

3 September 2024

The sizing of the boot seemed off. When contacting customer service requesting an exchange, an approval needs to be received before returning; this is inefficient and unnecessary. I also had to pay shipping to return the boots, I feel as though Garmont could have done this. Sent boots back with tracking number as requested but have not received any return correspondence; this would be nice to confirm my return is at least in process.

23 August 2024

no customer service

9 August 2024

Overall just a bad experience with Garmont.. I tried the "Nemesis 4" and all I could do was try them on 5 seconds before I decided to return them, didn't even bother lacing them up, not worth seeing if they would eventually break in.. WAAAYY TOO NARROW, with padding that is way too thick to be called "breathable"!!! Being *that* narrow will cause them to fall apart prematurely (like many other buyer reviews have stated).. They have a "weird shape" and a 'pointy' toe box, so they might work if you have some weird feet or only 4 toes.. I get what they were trying to do, because I liked the main features and 'style' of them but ultimately I was really disappointed with the 'final design' and fitment, or, lack their of.. On top of that, buying directly from Garmont you will lose money just on shipping, because "no exchanges/return only", so if you do order the wrong size you'll have to pay out of pocket.. I lost $45 just on shipping (15 30 to send back) just to try them on for 5 seconds! And then it took around 2 weeks for the funds to be credited back to my bank account.. Garmont did offer to extend the "4th of July Sale" that I bought the Nemesis under, and I had considered the "T4 Groove" as an alternative, but they look like EMT shoes where that "grey bar" on the heel is just an 'eye score' to me.. But after all the hassle of sending back the Nemesis 4? "NO THANK YOU".. The only way I would give Garmont another try is if they send me a free pair that actually fits, and doesn't look or fit weird in any way.. So, just a waste of $45

12 July 2024

The entire experience has been absolutely awful. I asked about a size and didn't get an answer until multiple days later (after I ordered the wrong size.) I caught that I ordered the wrong size within 2 hours of the purchase and even though the product wasn't shipped, the company couldn't stop the transaction. The worst part is they didn't even apologize at first. So now I'm out almost two hundred dollars and the only suggestion they had was order another pair of boots and wait for the refund after shipping back the wrong size at my own expense. I shipped the boots back to be returned over three weeks ago and still have yet to receive a refund. I'm bummed because I have a lot of friends that like this brand but I will not ever be dealing with this company again.

Reply of the merchant

Hi Ariel, I'm so sorry to hear you weren't happy with your Garmont experience. We take pride in getting orders out quickly, and our system typically processes payments and sends things to the warehouse within 5-10 minutes of your order. This helps us compete with larger retailers and get your boots to you as fast as possible. Unfortunately, once an order reaches the warehouse, we can't adjust or cancel it. One difference between us and some larger stores is that we can't cover return shipping costs. We understand this might be frustrating, but it's due to the limitations of our resources compared to those big online companies. For returns, we need to receive the boots back at our warehouse before we can process your refund. Once we have them, it typically takes 7-10 business days to process the refund itself (not including the shipping time to get the boots back to us). I see your refund was actually processed on July 10th, and it usually takes 1-2 business days for your bank to post it back to your account, depending on their processing times. Again, I sincerely apologize for any inconvenience this caused you. Please let me know if you have any other questions. We're always happy to help! Thanks, Jim

10 July 2024

I ordered my items on June 25,2024 and I have yet to receive them.

1 July 2024

Never received my item it got returned to sender

26 June 2024

I ordered a pair of boots in my normal size and paid for rush shipping. When they arrived they felt like they were 2 sizes too small. I started the RMA process, which I had to pay return shipping for. It took about 3 days before I received the RMA authorization. I sent them back via USPS and the tracking says they were received on 6/17. By 6/26 I still have not received confirmation they are at the warehouse. I have been in communication with a customer service rep why can’t do anything other than says he sent the tracking number to the warehouse. I understand there is a 7-10 business day wait for the refund but I would at least like a confirmation that my shipment was received and it’s being processed. If I don’t receive any update by the 10th business day I fully intend to request a chargeback from my bank. This is ridiculous.

19 June 2024

I didn’t receive my order

14 June 2024

I still haven’t received my order. I’ve emailed customer service twice and no one has gotten in touch with me.

17 May 2024

Boots were not comfy, return process sucks.

Reply of the merchant

Hi Caleb, Thanks for reaching out to Garmont! We're sorry to hear your recent experience with our boots wasn't what you hoped for. We understand your frustration. When you buy boots, you expect them to be a perfect fit. Here's some information that might be helpful: Boot Warmth: Gore-Tex lined boots are fantastic for waterproofing, but they can trap some heat. Boot Weight: The Extreme EVO GTX is a heavier boot designed for tough conditions and maximum support. Sock Sizing: Small, Medium, and Large can be tricky! We know it's tough to find the perfect fit, especially when your foot size falls between sizes. We actually offer lighter weight boots without waterproof liners, like the T8 NFS 670 or Falcon. These might be a better fit for your needs. You can check them out on our website. (https://us.garmont.com/) We apologize if the return process felt difficult. We've confirmed your return is set up in our system. If you have any questions about returning your boots, feel free to contact us: Email: customerserviceus@garmont.com Phone: 844-427-6668 (Monday-Friday, 8:30 AM to 5 PM EST) We appreciate you letting us know about your experience. Thanks, The Garmont Team

30 March 2024

my “return” was received at the warehouse over a week and a half ago. here i am STILL waiting on my return so i could buy the boots in a different size. talked to someone over customer service through email and they said the warehouse should issue me a refund since it was received. what is going on at this point? crazy i had to pay to ship back the product and still didn’t get my money back.

Reply of the merchant

Hi there, Thanks for reaching out! I apologize for the wait on your refund. We sometimes experience higher volumes than usual, which can slow down processing times.The good news is your refund has been processed! You should see the money back in your account within 24-48 hours. It will be credited to the same credit card you used for the purchase. We appreciate your patience and understanding. Thanks!

11 March 2024

Never received my order. Tried contacting Garmonttactical support and never heard back. Now I'm out of $200. Shady and unacceptable. DO NOT BUY FROM GARMONT. They are content with taking your money and nothing else.

Reply of the merchant

Hello, Thanks for getting in touch with us! I understand you haven't received your order yet, and I apologize for any frustration that's caused. I looked into your order details and noticed we haven't received any previous inquiries from you. It seems the delay might be because UPS, the carrier we used, can't deliver to PO Boxes. To get this resolved quickly, we've reshipped your order to the confirmed address you provided earlier. We'll send you the tracking information as soon as it's available. We sincerely apologize for the inconvenience and appreciate your patience. Please don't hesitate to reach out if you have any questions. Email: customerserviceus@garmont.com Phone: 844-427-6668

1 March 2024

First I love my Garmont Boots. I have wore the soles off of them. It broke my heart that the new ones I ordered didn’t fit. The return process is crap. I’m still waiting on a refund…but only because they wouldn’t exchange for a larger size. I hate that my only complaint is the hassle of the return. More over I had to pay almost 17 dollars for them to be shipped to me in the beginning and then ask permission to send them back. Once I got permission I had to fork out another 15 dollars to send them back and still waiting on a refund so maybe I’ll buy another pair in the size I need. Fix the return process please! I am a Marine Corps Veteran and hate to think they would treat my brothers and sisters the way I feel I’m being treated.

Reply of the merchant

I hope this letter finds you well. We wanted to reach out to inform you that your recent refund has been successfully processed. The refund amount has been credited back to the credit card you used for the purchase. You should see this reflected on your statement shortly. We understand that returning items can sometimes be a hassle, and we appreciate your patience throughout this process. Our team is dedicated to ensuring a smooth and efficient experience for all our valued customers, and we're glad to have been able to assist you with your refund. Regarding the shipping charges on returns, we'd like to provide some insight into why this is necessary. As a company, we strive to offer high-quality products at competitive prices. However, the costs associated with shipping and handling are significant, and unfortunately, we're unable to absorb these expenses for returns. We continually assess our policies to ensure they align with industry standards and provide the best possible service to our customers. While we understand that shipping charges on returns may be frustrating, they help us maintain the quality of our products and services in the long run. We genuinely appreciate your understanding and continued support as we work to improve our processes and services. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you once again for choosing Garmont. We value your patronage and look forward to serving you again in the future.

1 February 2024

Grommet broke after one day of use. Submitted the problem over 2 weeks ago and have yet to hear from them.

Reply of the merchant

Thank you for getting in touch with us. I regret to hear about the manufacturing defect affecting your boots, resulting in the detachment of one of the eyelets. After reviewing our records, I have confirmed that your boots are registered with us, although I haven't found any previous correspondence from you. Please be informed that our boots come with a 1-year warranty, and we are more than happy to replace them for you. I have sent you an email outlining the information we require to complete the warranty process. Looking forward to resolving this matter promptly.

Information for the customer

Last review: today

Certificate status: VALID

Reviews in mediation: 0

Means for the verification of reviews

Information on the company

Garmonttactical (User Enabled)
Italy

Visit the website Contact the seller

Garmonttactical Reviews: 446

85.2%

4.3%

10.5%

Filter by rating:

Other indicators

Reply of the merchant

Reply of the merchant

Reply of the merchant

Reply of the merchant

Reply of the merchant

Reply of the merchant

Information for the customer

Information on the company

Garmonttactical
Reviews: 446