Garmonttactical
Reviews: 538

4.3

Calculated on 183 reviews in the last 12 months

Last 3 months: 4.5/5

(out of 39 reviews)

Last month: 4.3/5

(out of 11 reviews)

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4.7 /5

Last review: 1 July 2025

19 June 2025

I brought few different size shoes because I want to find my size. I don't mind the re-shelving fee or even the re-shipping fee. but it's been 3 weeks and my return is still not complete. I brought other boots from other brands. I got them, found my size and shipped back the ones I didn't need and gotten my refund already. Not to mention other companies provided much easier return services. I don't think I will ever use Garmont's main website to buy boots ever again because the customer service is just terrible.

Reply of the merchant

Hello! Thank you for reaching out to us about your refund. I sincerely apologize for the delay you've experienced. We always aim to process refunds for our valued customers as quickly as possible. Our policy is to process refunds within 7 to 10 business days once your boots are received back at our warehouse. Please note this timeframe doesn't include weekends, as our warehouse is closed. After your return is inspected and re-entered into our stock system, our account manager issues the refund to your credit card. Once that credit is processed, it typically takes 3 to 5 business days for your bank to post the refund to your account. I've checked your return, and I'm happy to confirm that it has been successfully received at our warehouse. Your refund will be processed today! Please allow 3 to 5 business days for it to appear on your credit card statement. I understand that this return has taken longer than our usual timeframe, and I truly apologize for any inconvenience this delay has caused.

1 May 2025

It's been three weeks since I bought the shoes, the very same day I received them I sent a request to return them or change them because I made a mistake with the size, I haven't received a response since then. I think this is very poor customer service, I'm very disappointed in that part of the experience.

Reply of the merchant

Hello, Thank you for contacting us again. We are truly sorry for the delay in acknowledging your return request and for any frustration this may have caused. We searched our system for your original email but couldn't locate it – sometimes messages can get mistakenly flagged as spam, and it seems that might be what happened here. We sincerely apologize that we didn't catch it sooner. Please be assured that we have now processed your request. You'll receive a separate email shortly with all the details and instructions needed to return your boots. As soon as the boots are received and processed back at our warehouse, your refund will be issued. We really appreciate your patience and are sorry for the inconvenience.

2 April 2025

I ordered a pair of boots for Ranger school. When I tracked the shipment it said my boots had been delivered to Fayetteville, NC. (I live in the western US.) I reached out to customer service but it has been radio silence.

Reply of the merchant

Thank you for reaching out to us, and please accept our sincerest apologies that you have not yet received your boots. We understand how frustrating this situation must be. Regarding your attempts to contact us previously, I have carefully checked our email records, including our spam and junk folders, using both your name and email address, but unfortunately, I wasn't able to locate any prior messages. I truly apologize if there was an error on our end and we somehow missed your correspondence. I did locate your order in our system and confirmed that the shipping address you provided was entered correctly. We did ship the boots to that address as requested. However, upon reviewing the tracking information, it appears USPS unfortunately misrouted the package, sending it to Fayetteville, NC instead. While this type of shipping error is certainly not typical, it can regrettably happen on occasion. To resolve this for you as quickly as possible, we have already processed and shipped a complete replacement order at no additional cost to you. This new shipment should be on its way very soon. We deeply regret the inconvenience caused by the shipping carrier's error and any frustration you experienced with communication. Now that we are fully aware of the situation, please be assured we are committed to making this right for you. Thank you for your patience and understanding.

13 March 2025

I tried to return and they have not responded to my emails on if I could return them

Reply of the merchant

Hello, Thank you for contacting us. We sincerely apologize that we were unable to locate your previous email regarding your return request. We have thoroughly checked our inbox and spam folders, but unfortunately, we did not find any record of it. To resolve this promptly, we have now submitted a return request on your behalf. You should have received an email from our website containing detailed return instructions. Please review this information at your convenience.

1 March 2025

Can't get a hold of customer service to claim a warranty. After a less than 3 months of use, two of the eyelets on my LE 2.0 boots have come loose, one has fallen off. I tried emailing them a month ago, but they never got back to me. I need you to actually help me. I can't afford to wait for another pair of boots.

11 December 2024

Processing and shipping time are ridiculous slow, I ordered boots for my wife that she needed for the 96 hour forge in bct by the time the item was processed and shipped 2 weeks before the forge she was already in the field and didn’t get them until after. At least offer 2 day shipping and don’t take a week to process an order. Won’t ever buy from this company again. Thanks for putting our soldiers first by taking your sweet time

Reply of the merchant

Hello and thank you for reaching out to us. Thank you for your patience and understanding as we worked to resolve an issue with your wife's boot order. We sincerely apologize for the unexpected delay in processing and shipping her order. Unfortunately, a system error hindered the order from being processed promptly, and we regret that this oversight went unnoticed for a period of time. We understand the importance of timely deliveries, especially for those who serve our country. We deeply value the sacrifices your wife and her family make to keep us safe. Once again, we apologize for any inconvenience this delay may have caused.

4 December 2024

Return policy sounds more customer friendly than it is. I had to pay to ship it with mandatory tracking and didn’t get 100% refund for unused boots. I guess putting my foot in a boot to test fit for less than a minute counts against me. 10/10 recommend other companies. I got weird duck feet from decades of swimming, so I don’t count that against them. I count the financial loss and return policy ambiguity that favors the company against them.

Reply of the merchant

Hi there, Thank you for reaching out to us. We understand how frustrating it can be to wait for a refund. As a smaller company, we unfortunately can't offer free return shipping. Additionally, our warehouse team needs to inspect all returned boots to ensure they're in brand-new, resalable condition. The return process can take up to 8 business days, especially during the busy holiday season. We'll process your return as quickly as possible and issue a refund to the original credit card. Thanks for your patience and understanding.

4 December 2024

Ordered one pair of boots. Wrong size…,they make it very difficult to return and of course I had to pay for the return shipping. They have received the boots according to the tracker two weeks ago, but I still have never received a refund. I went to “Tactical Gear” to get the replacement boots. Highly recommend Tactical for all your kit!

Reply of the merchant

30 September 2024

I never received my boots.

3 September 2024

The sizing of the boot seemed off. When contacting customer service requesting an exchange, an approval needs to be received before returning; this is inefficient and unnecessary. I also had to pay shipping to return the boots, I feel as though Garmont could have done this. Sent boots back with tracking number as requested but have not received any return correspondence; this would be nice to confirm my return is at least in process.

23 August 2024

no customer service

9 August 2024

Overall just a bad experience with Garmont.. I tried the "Nemesis 4" and all I could do was try them on 5 seconds before I decided to return them, didn't even bother lacing them up, not worth seeing if they would eventually break in.. WAAAYY TOO NARROW, with padding that is way too thick to be called "breathable"!!! Being *that* narrow will cause them to fall apart prematurely (like many other buyer reviews have stated).. They have a "weird shape" and a 'pointy' toe box, so they might work if you have some weird feet or only 4 toes.. I get what they were trying to do, because I liked the main features and 'style' of them but ultimately I was really disappointed with the 'final design' and fitment, or, lack their of.. On top of that, buying directly from Garmont you will lose money just on shipping, because "no exchanges/return only", so if you do order the wrong size you'll have to pay out of pocket.. I lost $45 just on shipping (15 30 to send back) just to try them on for 5 seconds! And then it took around 2 weeks for the funds to be credited back to my bank account.. Garmont did offer to extend the "4th of July Sale" that I bought the Nemesis under, and I had considered the "T4 Groove" as an alternative, but they look like EMT shoes where that "grey bar" on the heel is just an 'eye score' to me.. But after all the hassle of sending back the Nemesis 4? "NO THANK YOU".. The only way I would give Garmont another try is if they send me a free pair that actually fits, and doesn't look or fit weird in any way.. So, just a waste of $45

12 July 2024

The entire experience has been absolutely awful. I asked about a size and didn't get an answer until multiple days later (after I ordered the wrong size.) I caught that I ordered the wrong size within 2 hours of the purchase and even though the product wasn't shipped, the company couldn't stop the transaction. The worst part is they didn't even apologize at first. So now I'm out almost two hundred dollars and the only suggestion they had was order another pair of boots and wait for the refund after shipping back the wrong size at my own expense. I shipped the boots back to be returned over three weeks ago and still have yet to receive a refund. I'm bummed because I have a lot of friends that like this brand but I will not ever be dealing with this company again.

Reply of the merchant

Hi Ariel, I'm so sorry to hear you weren't happy with your Garmont experience. We take pride in getting orders out quickly, and our system typically processes payments and sends things to the warehouse within 5-10 minutes of your order. This helps us compete with larger retailers and get your boots to you as fast as possible. Unfortunately, once an order reaches the warehouse, we can't adjust or cancel it. One difference between us and some larger stores is that we can't cover return shipping costs. We understand this might be frustrating, but it's due to the limitations of our resources compared to those big online companies. For returns, we need to receive the boots back at our warehouse before we can process your refund. Once we have them, it typically takes 7-10 business days to process the refund itself (not including the shipping time to get the boots back to us). I see your refund was actually processed on July 10th, and it usually takes 1-2 business days for your bank to post it back to your account, depending on their processing times. Again, I sincerely apologize for any inconvenience this caused you. Please let me know if you have any other questions. We're always happy to help! Thanks, Jim

10 July 2024

I ordered my items on June 25,2024 and I have yet to receive them.

1 July 2024

Never received my item it got returned to sender

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Last review: 3 days ago

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Garmonttactical (User Enabled)
Italy

Category: Sport

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Garmonttactical Reviews: 538

84.2%

4.3%

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Garmonttactical
Reviews: 538