Garmonttactical
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20 July 2026

I bought a pair of brown boots. Unfortunately I later realised I couldn't use it at my command duty station. I then, returned it based on the return instructions on the product. The product have been received by your company, I event sent the the tracking number as per instructions. Until now, no one has ever gotten back to me in regards my refunds. I have sent emails and no response from anyone. It's very frustrating.

Seller's reply

Hello, Thank you for reaching out. I am so sorry for any frustration you've experienced—we always want our return process to be as seamless as possible for you. I looked into our communication logs to make sure we didn't miss any previous messages from you. While our system is currently only showing your initial return request and tracking number, I want to make sure you are fully taken care of today. The good news is that your item arrived safely at our warehouse, and your refund was successfully processed on July 13, 2026. Please keep in mind that it typically takes 5 to 10 business days for banks to process and post the funds. You should see the credit back on your original payment method very soon! If it doesn't appear in the next few days, we recommend checking with your credit card provider to confirm its exact status. Thank you!

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14 April 2026

I ordered size 8wide, received 8 regular. When I spoke with your representative he informed me the order was for 8 regular and the your automated system could not make this mistake. I was told I myst pay to return the boots and also pay for a replacement pair. I chose to donate the boots to disabled veterans and shop elsewhere. Not anything like a pleasant experience…

Seller's reply

Hello, Thank you for reaching out to us. I am sorry to hear about your frustration regarding our return process, and I appreciate the opportunity to clarify things for you. After reviewing your order details, I can confirm that the order was submitted for the T8 Bifida T.A.A. in size 8 Regular. We have also tested our website's ordering interface and confirmed that the system is functioning correctly. To ensure the fastest possible delivery, our ordering process is fully automated. Once an order is placed, it is transmitted immediately to our remote warehouse, where the team begins the picking and packing process. Because of this speed, we are unable to make manual adjustments once the order is in the system. Return & Refund Process While we do not provide prepaid return shipping labels, we would be happy to accept your return. Here is how the process works: Return: You may ship the boots back to our warehouse at your convenience. Processing: Once received, our team will inspect the boots and return them to our active inventory. Refund: As soon as the items are processed back into our system, we will issue a refund to the original credit card used for the purchase. If you still need the boots in a different size, you are welcome to place a new order through our website at any time. I have noted your concerns regarding our return policy and will share them with our senior management team for further review. We truly value your feedback as we look for ways to improve our customer experience.

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13 April 2026

Return took so long. Just wanted a different size, it’s been a week now and my return still hasn’t been process yet. Very bad 1/5

Seller's reply

Hello, Thank you for reaching out and for your patience while we addressed your return and refund. We have reviewed your order history and see that your initial request was sent on March 27th. Please accept our sincere apologies for the oversight on our end; we certainly didn't mean to miss that first communication. Once we connected on April 3rd, we are glad we were able to get your return instructions sent over to you immediately. Our records show that your boots arrived back at our warehouse on April 7th. Under our standard return policy, it typically takes 7 to 10 business days from the date a return is received for a refund to be processed and reflected on your customer statement. However, because of the delay with the initial request, we wanted to ensure we took care of this as quickly as possible. We worked directly with our accounts manager today, Monday, April 13th, to expedite the return. We are happy to confirm that your refund has been processed today. You should see those funds back in your account shortly, depending on your financial institution's standard processing times. Thank you again for your patience and for choosing Garmont. If there is anything else we can do for you, please don't hesitate to ask. Best regards

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9 April 2026

I am disappointed with Garmont and will never shop from this website or store again. I purchased some boots that were not satisfying and I submitted a refund request and it has been almost a month and I still have not heard anything from them. I also sent emails and still no response. Never again and I will also ensure my friends and fellow soldiers don’t shop with you because of your unprofessional business.

18 February 2026

Terrible experience. Emailed support multiple times as I have to return the product, the boots were way too small. Still have to get a response. Will never buy from Garmont again

Seller's reply

Hello, Thank you for reaching out to us. I am very sorry to hear that the boots did not fit as expected. I also checked our email archives and, unfortunately, was unable to locate your previous correspondence. Please accept my apologies for this communication disconnect; had we received your message earlier, we would have been happy to assist you immediately. To resolve this for you now, I have personally accessed your order and generated a return request on your behalf. You should receive a separate automated email shortly containing detailed instructions on how to send the boots back to us. Once the package arrives at our warehouse and passes our team's inspection, we will process your refund directly to the credit card used for the original purchase. Thank you for your patience, and I apologize again for the inconvenience.

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11 February 2026

Shopping for the boots was easy. Getting them however was a major issue. They took over two weeks to be delivered and I paid $45 for 2 day shipping. Fantastic product. Piss poor service.

Seller's reply

Hello, Thank you for reaching out to us. I have reviewed your order history and wanted to provide a clear timeline of the shipment to help explain the situation. After the order was placed on January 25, 2026, we received your request to update the delivery address on January 26. To ensure the boots were sent to the correct location, we immediately instructed our warehouse team to pull the order from the processing queue and hold it until we could confirm the new details with you. Once you provided the new address on January 27, we relayed that to the warehouse instantly. Your order was rushed, processed, and shipped out that very same day. Unfortunately, looking at the current FedEx tracking, we can see there is a delay in transit on the carrier's end. We sincerely apologize for this wait; we know how important it was to get these boots to your son as quickly as possible, and we did everything in our power to expedite the process on our side. We completely understand the frustration caused by shipping delays. To help make this right, we have issued a refund for the expedited shipping cost. Please allow 5 to 10 business days for this credit to post back to your account. Thank you for your patience and for choosing us.

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17 January 2026

Boots came super late and I paid an extra $45 dollars for them to arrive earlier before I left for Military Training and they came a day before I left.

Seller's reply

Hello, Thank you for contacting us. Please accept our sincere apologies for the delay in shipping your boots via FedEx Expedited services. We experienced some logistical challenges with our carrier over the holiday season which unfortunately impacted your order. To help make this right, I have issued a full refund for the $45.00 shipping cost. Please allow 5 to 10 business days for this credit to post back to your card. We have reviewed this delay with FedEx to ensure that we provide a much smoother experience in the future. We are truly sorry for the stress and inconvenience this has caused.

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14 October 2025

The ordering process was fine, but I felt misled by the FAQ on my shoes. The sizing felt very narrow and uncomfortable and I couldn’t imagine spending hours in these boots. I was very dismayed at the return process where I not only had to pay for returns but had to do multiple other steps. I won’t be purchasing shoes from Garmont in the future because of the poor E-commerce experience. Could easily be remedied by a fair (and more with the times) return process

Seller's reply

Hello, Thank you for taking the time to share your detailed feedback with us. I am genuinely sorry to hear that the boots were not a comfortable fit and that your experience with our return process was frustrating. We truly value this insight, as it helps us understand where we can improve. Regarding the sizing, I sincerely apologize that the fit felt narrow and was not what you expected based on our FAQ. Garmont boots are designed in Italy and often feature an athletic, anatomical fit derived from our mountaineering heritage. This can feel narrower than some other brands, particularly in our tactical line. We understand that finding the right size can be a challenge, and we are continuously working to provide clearer sizing guidance. We also want to acknowledge your comments about our e-commerce experience, specifically the return process. We understand your dismay with having to cover return shipping. To be transparent, the primary reason we are not able to cover these costs is to maintain fair and consistent pricing on our products. Instead of building the high cost of return shipping into our prices—which would increase the overall cost for all customers—we focus our resources on the research, high-quality materials, and durable construction that our brand is known for. That said, we recognize that the e-commerce landscape is always changing. Please be assured that we have heard your concerns, and we will be sharing your feedback directly with our leadership team as we review our policies to better align with our customers' expectations. We are disappointed that we lost you as a customer, but we are grateful you brought these issues to our attention. Thank you!

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7 October 2025

This was the worst online shopping experience ever & I will not be buying from yall ever again. Somehow I accidentally ordered the wrong size boots, well I noticed literally right away & within 5 minutes reached out to try to get it fixed, a gentleman “called” me (the phone rang once then hung up) and then he sent me an email saying they don’t cancel or change the orders at all and I’ll have to return them. Well I ordered these for my husband who’s at bootcamp (you’d think this would be common since a lot of these boots are for military personnel) he’s not able to return the boots or deny the shipment as I was advised. So now I’m out $200 because for some odd reason there’s no way to cancel or change your order even though it hasn’t been shipped yet. Honestly this was one of the worst experiences I’ve had with an online retailer & I can only recommend to NOT shop here

Seller's reply

Thank you for reaching out to us. I am very sorry to hear about the frustrating experience you've had with your recent order. I understand you needed to change the size for your husband’s boots, and I sincerely apologize for the inconvenience and concern this situation has caused. To provide some context for our process, once an order is placed, it is instantly sent to our warehouse to be prepared for shipment. We process orders as quickly as we can in an attempt to compete with the speedy shipping of other larger online retailers, such as Amazon. Because our warehouse is in a different state from our offices, our system does not allow us to change or cancel an order once it has been transmitted for fulfillment. While this efficiency is usually a benefit for our customers, I completely understand how in this case it has created a very difficult situation, especially given your husband is at bootcamp and cannot easily manage a return. I want to help find the best possible solution for you. When the package is delivered, it can be returned for a refund. We would be happy to walk you through that process whenever you are ready. I realize this is not the ideal outcome, and please accept my genuine apologies for the frustration this has caused. We value you as a customer and regret that this experience did not meet your expectations.

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27 August 2025

Boots were too narrow (I ordered a wide) and long, sizing is not reflective of Brannock size. I returned the boots, at 12% of the cost of the order for return shipping. Garmont received the boots 08/18 but I have not received a refund (it's been 7 business days). After paying for shipping and sales tax I am out 123% the cost of the boots and I have nothing for it.

Seller's reply

Hello, Thank you for contacting us. I'm writing to confirm that your refund for the returned Garmont boots has been processed. You should see the credit post back to your original payment method within the next 5 to 10 business days, as the exact timing can vary between financial institutions. I understand this has been a frustrating experience, and I want to address the other points you raised. Regarding the boot's fit, your feedback is very important. Getting a perfect fit can be challenging, and you've highlighted a key aspect of boot construction. While a Brannock device provides an excellent two-dimensional measurement (length and width), a boot's fit is three-dimensional, determined by the "last"—the unique foot-shaped form it's built on. Factors like foot volume and instep height play a crucial role, and the specific shape of a last can vary significantly between styles, even within the same "wide" sizing. We regret that this particular model was not the right shape for your foot. In regard to the return shipping, our goal is to offer our boots at the most competitive price possible. To achieve this, we do not build the cost of potential returns into our product prices, as doing so would increase the overall price for all customers. For this reason, our policy is that the customer is responsible for the return shipping cost. We value your feedback and thank you for bringing this to our attention.

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19 June 2025

I brought few different size shoes because I want to find my size. I don't mind the re-shelving fee or even the re-shipping fee. but it's been 3 weeks and my return is still not complete. I brought other boots from other brands. I got them, found my size and shipped back the ones I didn't need and gotten my refund already. Not to mention other companies provided much easier return services. I don't think I will ever use Garmont's main website to buy boots ever again because the customer service is just terrible.

Seller's reply

Hello! Thank you for reaching out to us about your refund. I sincerely apologize for the delay you've experienced. We always aim to process refunds for our valued customers as quickly as possible. Our policy is to process refunds within 7 to 10 business days once your boots are received back at our warehouse. Please note this timeframe doesn't include weekends, as our warehouse is closed. After your return is inspected and re-entered into our stock system, our account manager issues the refund to your credit card. Once that credit is processed, it typically takes 3 to 5 business days for your bank to post the refund to your account. I've checked your return, and I'm happy to confirm that it has been successfully received at our warehouse. Your refund will be processed today! Please allow 3 to 5 business days for it to appear on your credit card statement. I understand that this return has taken longer than our usual timeframe, and I truly apologize for any inconvenience this delay has caused.

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1 May 2025

It's been three weeks since I bought the shoes, the very same day I received them I sent a request to return them or change them because I made a mistake with the size, I haven't received a response since then. I think this is very poor customer service, I'm very disappointed in that part of the experience.

Seller's reply

Hello, Thank you for contacting us again. We are truly sorry for the delay in acknowledging your return request and for any frustration this may have caused. We searched our system for your original email but couldn't locate it – sometimes messages can get mistakenly flagged as spam, and it seems that might be what happened here. We sincerely apologize that we didn't catch it sooner. Please be assured that we have now processed your request. You'll receive a separate email shortly with all the details and instructions needed to return your boots. As soon as the boots are received and processed back at our warehouse, your refund will be issued. We really appreciate your patience and are sorry for the inconvenience.

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2 April 2025

I ordered a pair of boots for Ranger school. When I tracked the shipment it said my boots had been delivered to Fayetteville, NC. (I live in the western US.) I reached out to customer service but it has been radio silence.

Seller's reply

Thank you for reaching out to us, and please accept our sincerest apologies that you have not yet received your boots. We understand how frustrating this situation must be. Regarding your attempts to contact us previously, I have carefully checked our email records, including our spam and junk folders, using both your name and email address, but unfortunately, I wasn't able to locate any prior messages. I truly apologize if there was an error on our end and we somehow missed your correspondence. I did locate your order in our system and confirmed that the shipping address you provided was entered correctly. We did ship the boots to that address as requested. However, upon reviewing the tracking information, it appears USPS unfortunately misrouted the package, sending it to Fayetteville, NC instead. While this type of shipping error is certainly not typical, it can regrettably happen on occasion. To resolve this for you as quickly as possible, we have already processed and shipped a complete replacement order at no additional cost to you. This new shipment should be on its way very soon. We deeply regret the inconvenience caused by the shipping carrier's error and any frustration you experienced with communication. Now that we are fully aware of the situation, please be assured we are committed to making this right for you. Thank you for your patience and understanding.

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13 March 2025

I tried to return and they have not responded to my emails on if I could return them

Seller's reply

Hello, Thank you for contacting us. We sincerely apologize that we were unable to locate your previous email regarding your return request. We have thoroughly checked our inbox and spam folders, but unfortunately, we did not find any record of it. To resolve this promptly, we have now submitted a return request on your behalf. You should have received an email from our website containing detailed return instructions. Please review this information at your convenience.

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1 March 2025

Can't get a hold of customer service to claim a warranty. After a less than 3 months of use, two of the eyelets on my LE 2.0 boots have come loose, one has fallen off. I tried emailing them a month ago, but they never got back to me. I need you to actually help me. I can't afford to wait for another pair of boots.

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Garmonttactical
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